moto g5s plus battery issue

[Rishabh0071]

My moto g5 s plus battery starts draining as i connect it to the charger(any charger, turbo or simple). But after some time when i disconnect it, the battery goes up. while charging it is draining but actually in background it is charging. what is happening with my device? can anyone please help me?

 

[therajatshahare]

Possibilities you should check:

• May be it's because software problem on your phone. Have you rooted your phone? If yes, then sometimes it happens when we root our phone. Better to do factory reset your phone.

• Second possiblity is their may be an app who run on background; better to uninstall all unnecessary application's which you don't use much more.

• Third possiblity, it may be because the battery of phone is not real/fake.

• Charging port may be broken from inside hence your phone misbehaving and not showing that your phone is charging/not or gives you false result.

Sent from my Moto G (5S) Plus using XDA-Developers Legacy app

 

[hd2van]

Battery discharging while plugged in?

Possibilities you should check:

• May be it's because software problem on your phone. Have you rooted your phone? If yes, then sometimes it happens when we root our phone. Better to do factory reset your phone.

• Second possiblity is their may be an app who run on background; better to uninstall all unnecessary application's which you don't use much more.

• Third possiblity, it may be because the battery of phone is not real/fake.

• Charging port may be broken from inside hence your phone misbehaving and not showing that your phone is charging/not or gives you false result.

Sent from my Moto G (5S) Plus using XDA-Developers Legacy app

After updating to the ota april update, 2018 I started facing the same issue of my phone discharging while the charging cable was connected. The battery would randomly drain while unplugged and the battery drain was faster than with the March security update. Phone was not rooted when this happened, the battery is te same as the original battery I got with the phone, the charger is the original Moto g5s plus turbo charger. After facing this issue, I unlocked my bootloader and reverted to the March update, this improved my battery life but im still facing the charging issue.

 

[crazytech2]

No battery drain but only charging time issue after April patch.

 

[sharan2901]

Is your problem solved?

After updating to the ota april update, 2018 I started facing the same issue of my phone discharging while the charging cable was connected. The battery would randomly drain while unplugged and the battery drain was faster than with the March security update. Phone was not rooted when this happened, the battery is te same as the original battery I got with the phone, the charger is the original Moto g5s plus turbo charger. After facing this issue, I unlocked my bootloader and reverted to the March update, this improved my battery life but im still facing the charging issue.

I'm curious to know if you have found a way to solve this problem. I'm also facing this battery issue since two days. And I'm with unlocked bootloader.