Moto G5S Plus usb problem : adb no - fastboot yes

[jm_sanders]

Hello ,

I encountered a very weird problem with the usb port.

I have turned on USB-debugging but my phone doesn't show the connection dialog that indicates the state of phone connection.

I experienced this on a windows-10 machine and on an Ubuntu driven machine.

Cables are ok, drivers are ok. I tried to connect an old moto g 1st edition and the rsa dialog showed up and then I could choose if I wanted to recharge the battery or make an another type of connection.

Adb bridge also worked fine with my old phone, so I am sure the computers and the cables are fine.

So I gave an last try to my XT1805. Did a reboot into fastboot mode by using the start and volume down buttons, and to my big surprise the fastboot commands worked fine.

Well after that booted back in normal mode, backed up everything a did a factory reset.

Unfortunately that didn't solve the problem, adb doesn't work but fastboot is ok.

Hope somebody con give me some hints to solve the problem.



Forgot to state that the phone is on Oreo updated by OTA to the most recent version.

Regards

 

[riyan65]

Hello ,

I encountered a very weird problem with the usb port.

I have turned on USB-debugging but my phone doesn't show the connection dialog that indicates the state of phone connection.

I experienced this on a windows-10 machine and on an Ubuntu driven machine.

Cables are ok, drivers are ok. I tried to connect an old moto g 1st edition and the rsa dialog showed up and then I could choose if I wanted to recharge the battery or make an another type of connection.

Adb bridge also worked fine with my old phone, so I am sure the computers and the cables are fine.

So I gave an last try to my XT1805. Did a reboot into fastboot mode by using the start and volume down buttons, and to my big surprise the fastboot commands worked fine.

Well after that booted back in normal mode, backed up everything a did a factory reset.

Unfortunately that didn't solve the problem, adb doesn't work but fastboot is ok.

Hope somebody con give me some hints to solve the problem.



Forgot to state that the phone is on Oreo updated by OTA to the most recent version.

Regards

You need to use adb device, in order to use the command while the device is on.

For bootloader:- fastboot (command)

For power on device:- adb (command)

 

[jm_sanders]

You need to use adb device, in order to use the command while the device is on.

For bootloader:- fastboot (command)

For power on device:- adb (command)

Forgot to state that 'adb devices' does not show any device connected.
As I said it's not a problem on the computer side as other Android phones are accessed correctly in ' adb shell'.
Regards

 

[riyan65]

Forgot to state that 'adb devices' does not show any device connected.
As I said it's not a problem on the computer side as other Android phones are accessed correctly in ' adb shell'.
Regards

To get adb device, you need to enable adb debugging and enable for your pc on phone

 

[jm_sanders]

To get adb device, you need to enable adb debugging and enable for your pc on phone

Of course enabled as stated in my first post.
Regards