MOTO G7 PLUS NO SERVICE

E5k9cfRy

New member
Apr 4, 2020
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0
1
I just bought a G7 Plus on amazon for $122 which is produced in 11/05/2020 with the latest version of rom. Model XT1965-T
Currentlly, I already unlock the bootloader. I have installed the mokee rom and lineage os for more than 15 times.
The biggest issue is NO SERVICE on my phone. But the IMEI is exist. I can connect to wifi.
I also tried to flash the stock baseband which leads to IMEI 0.

Hope someone faced the same issue could helpe me to fix it.
Thank you very much.
 

bakshi12

Member
Jan 10, 2021
12
1
11
I am faced with the same issue. Have you found the Motorola stock rom? Please let me know if have resolved this. I may buy another XT1965-T and save the stock rom from it.
 

papperlapapp

Senior Member
Nov 23, 2013
155
8
48
I once had the same issue. Flashing the stock baseband is not enough. Your EFS is fckd and you probably have no backup.

You have to install the complete stock ROM again, reboot and see if your IMEI and stuff gets restored.

You can get the stock ROM from Lolinet:

I dont know the correct folder for your 1965 model, this is the US version? Maybe the RETAIL folder?


Oh, there is an older version from LineageOS from November 2020 that works with cell network and does not kill the IMEI, you can get it from this thread: if you try this version, you may not need to flash the stock ROM.

LineageOS-17.1--2020-11-24


Tip:
Once you have your IMEI and cell network working again, you might try the command reboot nvbackup to have a backup created. And in case of losing IMEI and cell network again you might try reboot nvrestore.

I have only tried the reboot nvbackup so far, I have no experience with reboot nvrestore.

A good thread to learn about the EFS is there on xda:

efs-modemst-Guide

Learn about EFS. On Play Store there is an app that promises to create backups of the EFS, I dont know how reliable that tool is, never used, you can get it there:

wanam partitions backup tool
 
Last edited:

bakshi12

Member
Jan 10, 2021
12
1
11
I once had the same issue. Flashing the stock baseband is not enough. Your EFS is fckd and you probably have no backup.

You have to install the complete stock ROM again, reboot and see if your IMEI and stuff gets restored.

You can get the stock ROM from Lolinet:

I dont know the correct folder for your 1965 model, this is the US version? Maybe the RETAIL folder?


Oh, there is an older version from LineageOS from November 2020 that works with cell network and does not kill the IMEI, you can get it from this thread: if you try this version, you may not need to flash the stock ROM.

LineageOS-17.1--2020-11-24


Tip:
Once you have your IMEI and cell network working again, you might try the command reboot nvbackup to have a backup created. And in case of losing IMEI and cell network again you might try reboot nvrestore.

I have only tried the reboot nvbackup so far, I have no experience with reboot nvrestore.

A good thread to learn about the EFS is there on xda:

efs-modemst-Guide

Learn about EFS. On Play Store there is an app that promises to create backups of the EFS, I dont know how reliable that tool is, never used, you can get it there:

wanam partitions backup tool
First off, that is the firmware that caused the trouble. It is for the T_Mobile version NOT the Motorola version. The only version for XT1965-T on lolinet is for T-Mobile. The version in the RETAIL directory does not boot at all.
 

youzi0335

Member
Jan 11, 2021
13
5
13
i faced the same issue.
first install the new version of lineageOS 20210105, no servicer avilable.
then change to 20201124, it's ok.
 

youzi0335

Member
Jan 11, 2021
13
5
13
Sorry, still no WIfi or cell service.

maybe you can try to install copy Partitions AB.zip

=========================
Pre-install instructions
In some cases slot b can be unpopulated or contain much older firmware than slot a, leading to various issues including a potential hard-brick. We can ensure none of that will happen by copying the contents of slot a to slot b. This step is NOT optional.

To do this, sideload the copy-partitions-20200903_1329.zip package by doing the following:

  1. Download the copy-partitions-20200903_1329.zip file from here.
  2. Sideload the copy-partitions-20200903_1329.zip package:
    • On the device, select “Apply Update”, then “Apply from ADB” to begin sideload.
    • On the host machine, sideload the package using: adb sideload copy-partitions-20200903_1329.zip
  3. info_outline
    NOTE: The copy-partitions script was created by LineageOS developer erfanoabdi and filipepferraz, but isn’t signed with LineageOS’s official key, and therefore when it is sideloaded, Lineage Recovery will present a screen that says Signature verification failed, this is expected, please click Continue.
===========================
 

bakshi12

Member
Jan 10, 2021
12
1
11
OK. I restored the XT1965-T (US Version) with stock firmware. The phone now works as stock, radio, WiFi, and all.

Here's what I did:
1) Bought an identical phone,
2) I did not unlock the bootloader on the new phone,
3) I used Rescue and Smart Assistant and did NOT register the phone,
4) I used Rescue mode and it correctly identified the device,
5) RSA allowed me to download the correct stock rom (LAKE_QPW30.61-21-18-7_subsidy-DEFAULT_regulatory-DEFAULT_CFC.xml.zip),
6) I closed RSA and extracted the zipped file,
7) I converted the flashfile.xml to a batch file,
8) I ran the batch job and the phone rebooted as stock.

So, does anyone want the proper stock rom? I will send it to you if you have a server to host it on for other to download. Does anyone want to buy my extra Moto g7 Plus?

Below is the build info file for the rom.

BUILD REQUEST INFO:
SW Version: lake-user 10 QPW30.61-21-18-7 86588 release-keysM636_21.71.02.66R
Modem Version: M636_21.71.02.66R
FSG Version: FSG-660-10.108
MBM Version: MBM-3.0-lake_retail-efaf0cccb-201120
Build Fingerprint: motorola/lake/lake:10/QPW30.61-21-18-7/86588:user/release-keys

VERSION INFO FOUND UNDER 'ABOUT PHONE' SCREEN:
System Version: 30.301.10.lake.retail.en.US
Model Number: moto g(7) plus
Android Version: 10
Build Id: QPW30.61-21-18-7
SW Display Build ID: QPW30.61-21-18-7
Build Date: Fri Nov 20 01:56:29 CST 2020

OTHER MISC VERSION INFO:
Subsidy Lock Config: slcf_rev_d_default_v1.0.nvm
Regulatory Info (eLabel): regulatory_info_default.png
eLabel SHA1: da39a3ee5e6b4b0d3255bfef95601890afd80709
Blur Version: Blur_Version.30.301.10.lake.retail.en.US
Version when read from CPV: lake-user 10 QPW30.61-21-18-7 86588 release-keys

AB Update Enabled: True
Full Treble Enabled: True
 
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youzi0335

Member
Jan 11, 2021
13
5
13
good to see you got the stock rom, i just flashed the RETAIL rom on lolinet(LAKE_RETAIL_10_QPWS30.61-21-18-5) and it is work well.
 

Hillbillytech

New member
Jan 28, 2021
2
0
1
I'm glad I'm not the only one who has had these problems. I have a moto g7 plus xt1965-T but the motorola version not the T-mobile version. I tried lineageos only to hard brick the phone on the first try. Still learning. Lol. I tried going back to stock only to find out the only one available was the T-mobile version. I would very much like to have a copy of the stock firmware but I am unable to put it on a server anywhere.
 

AnabolicEngineer

New member
Feb 26, 2021
1
0
1
Did you find a way to make LineageOS work? It seems the LineageOS build is for the Revvlry+ so I tried to flash that ROM/firmware before installing LineageOS and still could not get wifi or cellular to work. Is there a way to swap in the required non T-Mobile version files into the LineageOS folder and then re-zip it for twrp insallation?
 

bakshi12

Member
Jan 10, 2021
12
1
11
I got /e os working after I got the original Lenovo firmware reinstalled. That loaded the proper configs for radios. I then installed the /e os version from NOV20. That worked and so did the updates installed since. The T-Mobile XT1965-T firmware never worked on the Motorola version for some reason. All works fine now.