So a couple of days back I was updating my apps from Play Store over WiFi and after that I tried to check the Amazon Appstore app for updates. Everything went normally but after the completion of the update check process my screen started displaying artifacts, somewhat like this as it happened to a Moto X 2014 user, mine is a 2013
http://forum.xda-developers.com/showpost.php?p=59982007&postcount=12
then after a while the whole screen turned to this;
The touchscreen was working though so I was able to turn the device off by tapping in the center of the screen at the position the 'Power off' prompt usually appears but on restart the same damn thing. This pixellated artifact display was even showing in the boot up screen and then the screen stayed on until the power button was tapped to turn it off. I even checked the power off charging screen and it was the same, so I left the device off for the night, planning to take it to a service center the next day.
The next day when I turned the device on it was the same pixellated screen so I proceeded to do a remote wipe from Android Device Manager portal since the device already had Wifi on but then suddenly the display came back, just like that. I was unable to recreate the issue by following the same steps as it happened the first time. I have only like a month remaining in my warranty period and with my luck it will surely resurface after the warranty is over.
So my question is, is there any way to find out if this is a hardware or a software issue? Someone on that other thread I linked said something about a qcom bug in the adreno drivers,
http://forum.xda-developers.com/showpost.php?p=59986742&postcount=15
so could this be a result of that bug? My Moto X (2013) is on stock 5.1 and is running quite smoothly after a couple FDRs. If this is in fact a software bug, would it persist after a shutdown/reset? A question of overheating can also be ruled out since the device was left switched off overnight and there was no change in the display after turning it on the following morning. Then how did the display restore itself after the device was left on for some time? Was it an internal process involving the graphics subsystems that somehow crashed the adreno driver and was reset after completion? I also made a post on the official Motorola forums but unfortunately nothing helpful there either. https://forums.motorola.com/posts/f371030235
This whole thing is really spooky so if anyone is able to throw any light into this, it would be greatly appreciated. Thanks in advance.
http://forum.xda-developers.com/showpost.php?p=59982007&postcount=12
then after a while the whole screen turned to this;
The touchscreen was working though so I was able to turn the device off by tapping in the center of the screen at the position the 'Power off' prompt usually appears but on restart the same damn thing. This pixellated artifact display was even showing in the boot up screen and then the screen stayed on until the power button was tapped to turn it off. I even checked the power off charging screen and it was the same, so I left the device off for the night, planning to take it to a service center the next day.
The next day when I turned the device on it was the same pixellated screen so I proceeded to do a remote wipe from Android Device Manager portal since the device already had Wifi on but then suddenly the display came back, just like that. I was unable to recreate the issue by following the same steps as it happened the first time. I have only like a month remaining in my warranty period and with my luck it will surely resurface after the warranty is over.
So my question is, is there any way to find out if this is a hardware or a software issue? Someone on that other thread I linked said something about a qcom bug in the adreno drivers,
http://forum.xda-developers.com/showpost.php?p=59986742&postcount=15
so could this be a result of that bug? My Moto X (2013) is on stock 5.1 and is running quite smoothly after a couple FDRs. If this is in fact a software bug, would it persist after a shutdown/reset? A question of overheating can also be ruled out since the device was left switched off overnight and there was no change in the display after turning it on the following morning. Then how did the display restore itself after the device was left on for some time? Was it an internal process involving the graphics subsystems that somehow crashed the adreno driver and was reset after completion? I also made a post on the official Motorola forums but unfortunately nothing helpful there either. https://forums.motorola.com/posts/f371030235
This whole thing is really spooky so if anyone is able to throw any light into this, it would be greatly appreciated. Thanks in advance.
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