Motorola Droid Razr XT910 stuck on Logo

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Hi, as said in the title, my Motorola XT910 is stuck on the logo, and will not boot, even after charging, and letting it do its thing overnight. I tried everything I could, including trying to wipe the cache via recovery mode, and I do not have access to it via adb in any ways. The only communication I can establish between it and my computer is via fastboot. The RSD Software doesn't recognize it either, though it appears on the computer as "ADB Device". Biggest problem is, I have seen threads from years ago on other forums, all over the internet with people having this issue, some had it fixed via a factory reset, some had to send it back. Obviously, I cannot send it back to motorola, as for the factory reset, I really cannot do it, since my whole objective of making this phone function again was to recover old very important videos and photos on it, which is rendered impossible due to android not starting.
I really hope someone has a solution (does anyone still even come by these threads ?).
Thanks in Advance,
Dylan.
 

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Hi, as said in the title, my Motorola XT910 is stuck on the logo, and will not boot, even after charging, and letting it do its thing overnight. I tried everything I could, including trying to wipe the cache via recovery mode, and I do not have access to it via adb in any ways. The only communication I can establish between it and my computer is via fastboot. The RSD Software doesn't recognize it either, though it appears on the computer as "ADB Device". Biggest problem is, I have seen threads from years ago on other forums, all over the internet with people having this issue, some had it fixed via a factory reset, some had to send it back. Obviously, I cannot send it back to motorola, as for the factory reset, I really cannot do it, since my whole objective of making this phone function again was to recover old very important videos and photos on it, which is rendered impossible due to android not starting.
I really hope someone has a solution (does anyone still even come by these threads ?).
Thanks in Advance,
Dylan.
  1. RSD lite doesn't work with most Windows 10 machines, use Windows 7. http://forum.xda-developers.com/showpost.php?p=59348530&postcount=6
  2. If you want to save data you need to modify the .XML file if using RSD Lite
  3. Lots of issues can cause a boot loop, bad battery, bad app, bad hardware... even a bad charger or USB cable.
  4. Try [Utility] - = MotoFlashPro =
 
Hi, thanks for replying, I took note of the software not functionning with windows 10, do you think it will work if I run 7 in VmWare and pass the phone through or do I absolutely have to use a physical 7 machine ?
Also, I really cannot make a factory cable like the one pictured in the post you linked, since none of my cables permit such a modification (the fifth pin does not have a spot to solder onto).
About the bootloop, well I'm not sure it really is one, since it doesn't loop at all, it just stays on the starting screen.
It shouldn't be a battery problem since even when giving power straight to the battery terminals, it does not boot, though the fastboot thing says "battery ok".
It shouldn't be a bad app either since last time I used the phone, like 3 years ago before I broke the screen which I replaced recently, it worked perfectly fine, and obviously I could not install an app in the meantime. The battery just ran down to 0 volts but I managed to make it work again. And what do you mean by bad charger ? Something like not powerful enough perhaps ?
 
Hi, thanks for replying, I took note of the software not functionning with windows 10, do you think it will work if I run 7 in VmWare and pass the phone through or do I absolutely have to use a physical 7 machine ?
Also, I really cannot make a factory cable like the one pictured in the post you linked, since none of my cables permit such a modification (the fifth pin does not have a spot to solder onto).
About the bootloop, well I'm not sure it really is one, since it doesn't loop at all, it just stays on the starting screen.
It shouldn't be a battery problem since even when giving power straight to the battery terminals, it does not boot, though the fastboot thing says "battery ok".
It shouldn't be a bad app either since last time I used the phone, like 3 years ago before I broke the screen which I replaced recently, it worked perfectly fine, and obviously I could not install an app in the meantime. The battery just ran down to 0 volts but I managed to make it work again. And what do you mean by bad charger ? Something like not powerful enough perhaps ?
Hi again, quick update, I plugged it into my Windows Xp machine as I do not have a windows 7 computer, and it appeared. Also, could you please tell me what to change in the xml file in order to keep the data ?
 
Please, are you there ? I really need this help with the XML file, what do I need to edit ? I got the phone to be recognized in windows, even in rsd lite, i just need to know what to edit in the file
I've never had to use RSD Lite, and you might be better off waiting for him to respond incase I'm wrong (haven't touched this phone in a while). But I've done some digging and heard you can remove the line near the end of that XML file that goes something like
Code:
<step operation="erase" partition="userdata"/>
and it should skip the data wipe. I don't think it's necessary to remove the ones for cache and stuff. It might be a bad idea.
 
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I've never had to use RSD Lite, and you might be better off waiting for him to respond incase I'm wrong (haven't touched this phone in a while). But I've done some digging and heard you can remove the line near the end of that XML file that goes something like
Code:
<step operation="erase" partition="userdata"/>
and it should skip the data wipe. I don't think it's necessary to remove the ones for cache and stuff. It might be a bad idea.
Thanks for the info, I will indeed wait for him to reply, but i just checked in the XML file, and I do not have that line anywhere in the file. Does that mean it is incomplete or does this one just default to not erasing ? Also, this is the only file I could find that is a perfect match for my french market xt910.
 
Thanks for the info, I will indeed wait for him to reply, but i just checked in the XML file, and I do not have that line anywhere in the file. Does that mean it is incomplete or does this one just default to not erasing ? Also, this is the only file I could find that is a perfect match for my french market xt910.
Also, I just checked in the other file I found, for an english-languaged model this time, it does have these lines, but is only 560mb instead of the 800 something of my french file
 
Thanks for the info, I will indeed wait for him to reply, but i just checked in the XML file, and I do not have that line anywhere in the file. Does that mean it is incomplete or does this one just default to not erasing ? Also, this is the only file I could find that is a perfect match for my french market xt910.
Huh, yeah I don't really know then. The model I have is the XT912 (Verizon). I just got this info from a thread for a newer Moto. It could very well just simply not wipe, but I wouldn't go ahead and try incase you end up actually wiping it permanently. I'm not an expert at all, so I'd just wait until he gives you advice. Does this French firmware have similar lines like that for cache or other partitions? It might be in a completely different format then what I'm looking at. But I doubt it's corrupt.
 
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Huh, yeah I don't really know then. The model I have is the XT912 (Verizon). I just got this info from a thread for a newer Moto. It could very well just simply not wipe, but I wouldn't go ahead and try incase you end up actually wiping it permanently. I'm not an expert at all, so I'd just wait until he gives you advice. Does this French firmware have similar lines like that for cache or other partitions? It might be in a completely different format then what I'm looking at.
Actually I think the xt912 is pretty much identical unless I'm mistaking something. But either way, I do appreciate your cautiousness about the subject. Yes exactly I really cannot afford to lose the data that remains on the phone. Actually yes it does seem to have fairly similar lines, here have a look, on the left is the french firmware and the right the international. Now, I do not know what the files you're used to working with look like, but they may very well have similar if not identical lines.

Edit: I just re-read your question and realized I completely misunderstood what you asked. No, the french version doesn't have formatting lines at all. Deeply sorry for this misunderstanding.
 

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Actually I think the xt912 is pretty much identical unless I'm mistaking something. But either way, I do appreciate your cautiousness about the subject. Yes exactly I really cannot afford to lose the data that remains on the phone. Actually yes it does seem to have fairly similar lines, here have a look, on the left is the french firmware and the right the international. Now, I do not know what the files you're used to working with look like, but they may very well have similar if not identical lines.

Edit: I just re-read your question and realized I completely misunderstood what you asked. No, the french version doesn't have formatting lines at all. Deeply sorry for this misunderstanding.
I've noticed the left one is a "1FF" firmware. Which from what I've looked up, is supposed to not have the erasing lines. While the "CFC" ones are. Which is why the right one has those. But I've noticed the left firmware has what seems to be Gingerbread. I don't know if dirty flashing an older firmware will cause issues, if it's even possible. I've found an old thread on droidforums where someone tried to go back to ICS from that JB leak and ended up bricking. I don't think I can post links because I haven't posted 10 times unless they changed something.
 
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I've noticed the left one is a "1FF" firmware. Which from what I've looked up, is supposed to not have the erasing lines. While the "CFC" ones are. Which is why the right one has those. But I've noticed the left firmware has what seems to be Gingerbread. I don't know if dirty flashing an older firmware will cause issues, if it's even possible. I've found an old thread on droidforums where someone tried to go back to ICS from that JB leak and ended up bricking. I don't think I can post links because I haven't posted 10 times unless they changed something.
Actually, the phone is still on gingerbread (2.3.5) as I never found updates when it still worked, so this shouldn't be an issue (hopefully) and okay, thanks for the info, so it means my file is sound, right?
 
Actually, the phone is still on gingerbread (2.3.5) as I never found updates when it still worked, so this shouldn't be an issue (hopefully) and okay, thanks for the info, so it means my file is sound, right?
I believe the file should be good unless you somehow got a bad download or something. But it seems 2.3.5 and 2.3.6 have different bootloader versions, and it looks like the firmware on the left doesn't have the "mbm" stuff. The last thing you need is a hard brick, so I'd be pretty hesitant to flash unless someone who has more knowledge tells you it's okay. I'm guessing you'd have to find a French CFC firmware and edit out that userdata wipe line (if that even works) or find a 1FF 2.3.5 firmware with an identical bootloader.
 
I believe the file should be good unless you somehow got a bad download or something. But it seems 2.3.5 and 2.3.6 have different bootloader versions, and it looks like the firmware on the left doesn't have the "mbm" stuff. The last thing you need is a hard brick, so I'd be pretty hesitant to flash unless someone who has more knowledge tells you it's okay. I'm guessing you'd have to find a French CFC firmware and edit out that userdata wipe line (if that even works) or find a 1FF 2.3.5 firmware with an identical bootloader.
Alright, then I won't flash it, just in case. Also, do you have any way to check if the bootloader version is different ? If yes, I could check it. And alright, I'll try finding another file that happens to be on 2.3.5. Thanks again for the info sir.
 
Alright, then I won't flash it, just in case. Also, do you have any way to check if the bootloader version is different ? If yes, I could check it. And alright, I'll try finding another file that happens to be on 2.3.5. Thanks again for the info sir.
I hyperlinked a link I found with some info on that. I just looked at the build number of the versions listed in that doc, looked at the bootloader version next to it, and looked at the firmware's filename. In your case, "6.5.1-167" has bootloader version "0A.6C" while 2.3.5 with the build number "6.5.1_73" has bootloader version "0A.66". My source was this Doc https://docs.google.com/document/d/1CWZU-4i7jWO26RXJ7YFJV-Ze-mJrDaTuCuVI-ZwxDBE/. I honestly don't know if the bootloader matters, but I wouldn't want to risk it in case it makes the situation worse. Hopefully shadow can help you out.
 
I hyperlinked a link I found with some info on that. I just looked at the build number of the versions listed in that doc, looked at the bootloader version next to it, and looked at the firmware's filename. In your case, "6.5.1-167" has bootloader version "0A.6C" while 2.3.5 with the build number "6.5.1_73" has bootloader version "0A.66". My source was this Doc https://docs.google.com/document/d/1CWZU-4i7jWO26RXJ7YFJV-Ze-mJrDaTuCuVI-ZwxDBE/. I honestly don't know if the bootloader matters, but I wouldn't want to risk it in case it makes the situation worse. Hopefully shadow can help you out.
Okay, i just took a look at the doc linked, and I have no idea how you found it, but it is mind boggling. All the roms, listed, just like that. Thank you so much. And yes indeed the bootloader is different, and I wouldn't risk it. I'll keep looking for the 2.3.5 ROM, but for now it seems like a lost cause. Perhaps they have it over on the Motorola forums. I'll make a thread later today.
 
I hyperlinked a link I found with some info on that. I just looked at the build number of the versions listed in that doc, looked at the bootloader version next to it, and looked at the firmware's filename. In your case, "6.5.1-167" has bootloader version "0A.6C" while 2.3.5 with the build number "6.5.1_73" has bootloader version "0A.66". My source was this Doc https://docs.google.com/document/d/1CWZU-4i7jWO26RXJ7YFJV-Ze-mJrDaTuCuVI-ZwxDBE/. I honestly don't know if the bootloader matters, but I wouldn't want to risk it in case it makes the situation worse. Hopefully shadow can help you out.
Also, in the document there is a link that leads to an archive, but no files are downloadable, do you happen to have any of them by chance ?
 
Also, in the document there is a link that leads to an archive, but no files are downloadable, do you happen to have any of them by chance ?
Yeah I think those links might be out of date. Go under "XT910" and look at some of the links. Also I found that doc under that section.
https://forum.xda-developers.com/t/index-motorola-droid-razr-2012.3023837/post-58684547
I hope I'm not leading you down a wrong path, hopefully he responds soon. Maybe the bootloader doesn't matter, I don't know.
 
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    Please, are you there ? I really need this help with the XML file, what do I need to edit ? I got the phone to be recognized in windows, even in rsd lite, i just need to know what to edit in the file
    I've never had to use RSD Lite, and you might be better off waiting for him to respond incase I'm wrong (haven't touched this phone in a while). But I've done some digging and heard you can remove the line near the end of that XML file that goes something like
    Code:
    <step operation="erase" partition="userdata"/>
    and it should skip the data wipe. I don't think it's necessary to remove the ones for cache and stuff. It might be a bad idea.
    1
    Thanks for the info, I will indeed wait for him to reply, but i just checked in the XML file, and I do not have that line anywhere in the file. Does that mean it is incomplete or does this one just default to not erasing ? Also, this is the only file I could find that is a perfect match for my french market xt910.
    Huh, yeah I don't really know then. The model I have is the XT912 (Verizon). I just got this info from a thread for a newer Moto. It could very well just simply not wipe, but I wouldn't go ahead and try incase you end up actually wiping it permanently. I'm not an expert at all, so I'd just wait until he gives you advice. Does this French firmware have similar lines like that for cache or other partitions? It might be in a completely different format then what I'm looking at. But I doubt it's corrupt.
    1
    Actually I think the xt912 is pretty much identical unless I'm mistaking something. But either way, I do appreciate your cautiousness about the subject. Yes exactly I really cannot afford to lose the data that remains on the phone. Actually yes it does seem to have fairly similar lines, here have a look, on the left is the french firmware and the right the international. Now, I do not know what the files you're used to working with look like, but they may very well have similar if not identical lines.

    Edit: I just re-read your question and realized I completely misunderstood what you asked. No, the french version doesn't have formatting lines at all. Deeply sorry for this misunderstanding.
    I've noticed the left one is a "1FF" firmware. Which from what I've looked up, is supposed to not have the erasing lines. While the "CFC" ones are. Which is why the right one has those. But I've noticed the left firmware has what seems to be Gingerbread. I don't know if dirty flashing an older firmware will cause issues, if it's even possible. I've found an old thread on droidforums where someone tried to go back to ICS from that JB leak and ended up bricking. I don't think I can post links because I haven't posted 10 times unless they changed something.
    1
    Also, in the document there is a link that leads to an archive, but no files are downloadable, do you happen to have any of them by chance ?
    Yeah I think those links might be out of date. Go under "XT910" and look at some of the links. Also I found that doc under that section.
    https://forum.xda-developers.com/t/index-motorola-droid-razr-2012.3023837/post-58684547
    I hope I'm not leading you down a wrong path, hopefully he responds soon. Maybe the bootloader doesn't matter, I don't know.
    1
    I will be honest, I do not know what you mean by build info ? Do you mean build number ? Well, I have no way to access it since android does not boot anymore on this phone. The only info I have about it is that it is android 2.3.5 that was fully updated, but never got upgraded to 2.3.6 or later, as updates never showed up.
    Found a screenshot online of RSD Lite with some info like this (hid the IMEI). Does your device show anything like that when plugged in? Maybe that'll give him the info he needs. He could be asking for something different, but it helps at least.