I have a problem that I'm asking for help and support, as this is a question and answer forum.
I made a post a few days ago that the moderator decided to delete because people questioned the legitimacy of my problem.
Unfortunately, I have now had the same problem a second time.
I ask that someone please give me some advice and support rather than try to say my problem is a fabrication, made up or a lie.
13/01/2017
I received notification from Motorola that a 22mb OTA security update was available.
At the time, my device, a Motorola E3 XT1700 which was running system version S124 android 6.0, was ROOTED with TWRP, and was running various modifications such as Android N-ify and Pixel style nav bars.
I was puzzled I had an OTA update, I assumed being rooted removed that event happening, but I duly downloaded this update but as I had TWRP I could not flash the downloaded update.
I used "flash fire" from Google play to install the Update.
Installation went quite slowly with my device rebooting around 6 times.
I saw a new materialistic style boot animation and my device rebooted into android.
It quickly ran into serious issues with messages of every single Google app force closing, including Google now launcher and Gboard.
I had to skip the initial set up which I noticed was no different to normal.
I managed to get into settings and my build number and kernel versions were all the same as before.
The only difference I saw was my system version had gone from S124 to S131 and the android version was 7.0, but 7.0 is not available for this device.
The device kept force closing and rebooting every 2 minutes.
I had to contact a Motorola representative here in UK and they agreed to collect my device for examination and repair, but warned I would be liable for the cost.
We did argue over this, and eventually two days later, Motorola agreed to pay for the repairs as they said I had suffered "An exploitation" due to being rooted.
My device had been "reflashed" but I would no longer be able to receive any OTA updates.
They also told me there would be no android 7 for this device, but if I wanted to flash a custom ROM when one becomes available, that was up to me.
I also asked if I could flash a back up from an E3 power to my E3 if it went wrong again, they replied I could not because the E3 and E3 power are different devices and the firmware wasn't compatible with each other.
I do not know what any of that means.
Please help me to understand it.
21/01/2017
My device was returned two days ago, but the same thing has happened today.
Another 22mb update, but this time, my system version is going from S131 to S135 and my device has gone from an E3 XT1700 to E3 power XT1706.
The E3 is a European / American version where as the E3 power is exclusive to India and Asia.
The power is not available here in UK.
I have no reason to lie about this, and have provided screenshots from my device.
Please help me understand why this keeps happening?
That's all I want to know, how has my device became something else, a totally different model number?
How can I get another OTA update if Motorola have switched the function off and told me my new reflashed firmware has all the available updates?
Please will you help me understand this rather than accuse me of making things up or not abiding to the spirit of XDA by telling lies?
I have a genuine problem and fault with my device and want answers, not people calling me a liar.
I have already posted this on the Motorola Google plus community, where I explained I'm 16 years old, and when asking for support in my previous post here about this problem, it was deleted by the moderator for questioning its validity.......
I made a post a few days ago that the moderator decided to delete because people questioned the legitimacy of my problem.
Unfortunately, I have now had the same problem a second time.
I ask that someone please give me some advice and support rather than try to say my problem is a fabrication, made up or a lie.
13/01/2017
I received notification from Motorola that a 22mb OTA security update was available.
At the time, my device, a Motorola E3 XT1700 which was running system version S124 android 6.0, was ROOTED with TWRP, and was running various modifications such as Android N-ify and Pixel style nav bars.
I was puzzled I had an OTA update, I assumed being rooted removed that event happening, but I duly downloaded this update but as I had TWRP I could not flash the downloaded update.
I used "flash fire" from Google play to install the Update.
Installation went quite slowly with my device rebooting around 6 times.
I saw a new materialistic style boot animation and my device rebooted into android.
It quickly ran into serious issues with messages of every single Google app force closing, including Google now launcher and Gboard.
I had to skip the initial set up which I noticed was no different to normal.
I managed to get into settings and my build number and kernel versions were all the same as before.
The only difference I saw was my system version had gone from S124 to S131 and the android version was 7.0, but 7.0 is not available for this device.
The device kept force closing and rebooting every 2 minutes.
I had to contact a Motorola representative here in UK and they agreed to collect my device for examination and repair, but warned I would be liable for the cost.
We did argue over this, and eventually two days later, Motorola agreed to pay for the repairs as they said I had suffered "An exploitation" due to being rooted.
My device had been "reflashed" but I would no longer be able to receive any OTA updates.
They also told me there would be no android 7 for this device, but if I wanted to flash a custom ROM when one becomes available, that was up to me.
I also asked if I could flash a back up from an E3 power to my E3 if it went wrong again, they replied I could not because the E3 and E3 power are different devices and the firmware wasn't compatible with each other.
I do not know what any of that means.
Please help me to understand it.
21/01/2017
My device was returned two days ago, but the same thing has happened today.
Another 22mb update, but this time, my system version is going from S131 to S135 and my device has gone from an E3 XT1700 to E3 power XT1706.
The E3 is a European / American version where as the E3 power is exclusive to India and Asia.
The power is not available here in UK.
I have no reason to lie about this, and have provided screenshots from my device.
Please help me understand why this keeps happening?
That's all I want to know, how has my device became something else, a totally different model number?
How can I get another OTA update if Motorola have switched the function off and told me my new reflashed firmware has all the available updates?
Please will you help me understand this rather than accuse me of making things up or not abiding to the spirit of XDA by telling lies?
I have a genuine problem and fault with my device and want answers, not people calling me a liar.
I have already posted this on the Motorola Google plus community, where I explained I'm 16 years old, and when asking for support in my previous post here about this problem, it was deleted by the moderator for questioning its validity.......
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