Motorola G6 Play (Boot loop)

[Perchy35]

I have an issue that I hope someone can help me with, my daughters Moto G6 Play (Completely stock, 15months old) has just started boot looping from a black screen to Moto blue screen only.
I can move it to boot up screen using (Power and Volume Down) key but it will only stay there a few seconds before it then loops again.
I have tried "Recovery Mode" / "Power off" and they just do the same thing go into loop again.

I thought it was a battery issue, but I think this is a knock on affect of the phone boot looping so much. Also in boot up screen it was stating the battery was NOK
Took it apart and ordered new battery and installed but still the same issue.

Now before this second battery runs out as it wont charge while in this state, I wondered if anyone can help me resurrect it??

I will add its been a few years since I have flashed phones with dev roms etc (HTC One X days...) but I dont think I have even enabled USB debugging in the menu options..

Thanks in advance
Andy

 

[ninjakira]

I have an issue that I hope someone can help me with, my daughters Moto G6 Play (Completely stock, 15months old) has just started boot looping from a black screen to Moto blue screen only.
I can move it to boot up screen using (Power and Volume Down) key but it will only stay there a few seconds before it then loops again.
I have tried "Recovery Mode" / "Power off" and they just do the same thing go into loop again.

I thought it was a battery issue, but I think this is a knock on affect of the phone boot looping so much. Also in boot up screen it was stating the battery was NOK
Took it apart and ordered new battery and installed but still the same issue.

Now before this second battery runs out as it wont charge while in this state, I wondered if anyone can help me resurrect it??

I will add its been a few years since I have flashed phones with dev roms etc (HTC One X days...) but I dont think I have even enabled USB debugging in the menu options..

Thanks in advance
Andy

Just use my guide, at the bottom of it it has everything you need to reflash stock firmware hold the power and volume down button until you get to the fastboot/ bootloader screen, also since you replaced the battery and did your own repair we still might not be able to help you because there's to many variables of user interference now, and yes Google kind of has made it a bit more complicated to root devices now unfortunately

 

[Perchy35]

Thanks for the reply, please can you put a link to your guide?

 

[ninjakira]

Thanks for the reply, please can you put a link to your guide?

https://forum.xda-developers.com/g6-play/how-to/guide-t3929928

 

[Perchy35]

Thanks one last question before I attempt to go ahead, is it possible to "Catch" the phone between boot looping to reflash stock image?
As at the moment there is as I have stated 1/2secs between the boot screen and then it moving to "Moto" screen and then around to black screen again.

 

[Starkiller2]

Thanks one last question before I attempt to go ahead, is it possible to "Catch" the phone between boot looping to reflash stock image?
As at the moment there is as I have stated 1/2secs between the boot screen and then it moving to "Moto" screen and then around to black screen again.

Yes. Hold power and volume down, it'll look a few times and catch, you'll see fastboot. The Android guy and red and white text. May take a few loops

 

[Perchy35]

sorry one more thing, how do I find out the image version I need as I was unable to get this from phone before it starting acting up!?

 

[ninjakira]

sorry one more thing, how do I find out the image version I need as I was unable to get this from phone before it starting acting up!?

Whats the carrier?

 

[Perchy35]

The phone was bought direct from Amazon so in my mind a generic model to take any SIM.

 

[Spaceminer]

The phone was bought direct from Amazon so in my mind a generic model to take any SIM.

Here you go. Amazon Jeter Firmware. That's the main folder.

 

[Perchy35]

I see there is the latest Android 8 and also an Android 9 version? This was never rolled out though... I will probably just put the following
XT1922-9_JETER_AMZ_8.0.0_OPPS27.91-140-6_cid18_subsidy-DEFAULT_regulatory-DEFAULT_CFC.xml.zip

 

[ninjakira]

The phone was bought direct from Amazon so in my mind a generic model to take any SIM.

Spaceminer is correct, once you catch that sweet spot with the phone to get it in bootloader/fastboot mode just flash the firmware and you should hopefully be good to go, if you want it rooted my guide covers that to but let's just get you a working phone first before you try to root lol

---------- Post added at 05:56 PM ---------- Previous post was at 05:55 PM ----------

I see there is the latest Android 8 and also an Android 9 version? This was never rolled out though... I will probably just put the following
XT1922-9_JETER_AMZ_8.0.0_OPPS27.91-140-6_cid18_subsidy-DEFAULT_regulatory-DEFAULT_CFC.xml.zip

You can either flash 8 or 9, what I would do is flash 8 then update it to 9 then if you want it rooted root it

 

[ninjakira]

I see there is the latest Android 8 and also an Android 9 version? This was never rolled out though... I will probably just put the following
XT1922-9_JETER_AMZ_8.0.0_OPPS27.91-140-6_cid18_subsidy-DEFAULT_regulatory-DEFAULT_CFC.xml.zip

Hey so out of curiosity did you get it fixed and working?

 

[Perchy35]

Hey so out of curiosity did you get it fixed and working?

Thanks for getting back to me!

I have just started yesterday getting my laptop ready, downloading image file, setting up "minimal adb" and getting motorola ID sorted.
Also can I check that without USB debugging selected this method will override and flash still?

 

[ninjakira]

Thanks for getting back to me!

I have just started yesterday getting my laptop ready, downloading image file, setting up "minimal adb" and getting motorola ID sorted.
I am having issue with the last part, getting "The credentials you provided cannot be determined to be authentic" ?

Also can I check that without USB debugging selected this method will override and flash still?

Wait what are you needing your Moto id for? The links for the stock firmware are in my guide, just follow the bottom section of it

 

[Perchy35]

Oh ok in the guide it states its needed for Windows user, Excerpt below:

Motorola bootloader unlock request here https://motorola-global-portal.custh...-your-device-a

 

[Perchy35]

ok just started the process, I cant get past first command at the moment "fastboot oem fb_mode_set" and this is returning "waiting for any device".
I have tried toggling into the boot screen and selecting "Restart bootloader"..

 

[ninjakira]

Oh ok in the guide it states its needed for Windows user, Excerpt below:

Motorola bootloader unlock request here https://motorola-global-portal.custh...-your-device-a

If you don't have the bootloader unlocked then that is something you can do if you want the phone rooted if not you don't have to unlock the bootloader to flash stock firmware

ok just started the process, I cant get past first command at the moment "fastboot oem fb_mode_set" and this is returning "waiting for any device".
I have tried toggling into the boot screen and selecting "Restart bootloader"..

You either didn't install adb minimal or you have a bad cord, type fastboot devices and if nothing pops up saying you have a device in fastboot then it's one of the 2 things I said, extract the contents from the rar or zip file you got from adb minimal download, then install what you extracted

 

[Perchy35]

I have installed the adb minimal 1.4.3 (Latest), just tried three different leads with the command fastboot devices and it returns nothing and jumps back to command line when you first start adb minimal for the first time.
I have tried this whilst forcing it to boot screen (power/volume down), same issue.

 

[ninjakira]

I have installed the adb minimal 1.4.3 (Latest), just tried three different leads with the command fastboot devices and it returns nothing and jumps back to command line when you first start adb minimal for the first time.
I have tried this whilst forcing it to boot screen (power/volume down), same issue.

Sorry been at work and I'm ona break, I totally forgot though you can use Moto smart Assistant for pc to fix this more than likely, so download and useMoto smart Assistant