I just called them. they said mine had been received but they had no info beyond that, just like the website. Gave a generic "we apologize for the delay, but it's due to the high number of tablets being sent in for the upgrade" Duh!! 
I shipped on the 3rd and got mine today. Motorola did send me a email saying it should be delivered today early this morning. I already knew it would be delivered today because of the FedEx tracking number. My Fedex Tracking number finally showed picked up yesterday afternoon.Has anyone gotten their Xoom back without any emails confirming them shipping it back? I received the sorry it's taking longer than we thought email but that's it. I shipped it on Tuesday the 4th and haven't heard anything since the apology email.
Thanks for the response. No, I haven't gotten anything from them after shipping the Xoom off other than the apology for the delays. This sucks.I shipped on the 3rd and got mine today. Motorola did send me a email saying it should be delivered today early this morning. I already knew it would be delivered today because of the FedEx tracking number. My Fedex Tracking number finally showed picked up yesterday afternoon.
Hard to say how much further behind yours would be compared to mine. Do you have your fedex tracking number yet?
I also got mine in today, turned it on no service and I have verizon service so i was like o man something is f'ed. I did a power and vol up reset and i have my 3g service back up cuz 4g hasnt hit my town yet.Just got mine back today. Sent it on Monday, Oct. 3 so 8 days total / 6 business days.
How long did it take to for the wireless service to activate? I'm working on 2 hours and nothing. I want to make sure it activates before I root it and start restoring my apps via TB.
Lol but I didn't have to sign for it they just left it in front of my door, maybe cus I was home and my door was open. Just the glass screen door was closed.For those that got your xoom back from MOTO did you have sign for it? I gotta run out . But I don't want to miss the package if I have to sign for it.
Edit: NVM it came as I typed this.
Sent from my HTC Glacier using xda premium