My 7.1 thinks it's a 7 Plus, and so won't update

[jmmelb]

I've got a Nokia 7.1, which in System-About Phone says it is a 7.1, TA-1096. But when I sideload a stock ROM (to move from Oreo to Pie) it says 'E: package is for product CTL_Sprout but expected B2N', and refuses to install it. My understanding is CTL-Sprout is the 7.1, and B2N is the 7 Plus.

It also:
- fails to find that any OTA updates are available despite being on 8.1;
- won't take a B2N ROM by sideload (says 'E:failed to verify whole file signature', 'E:signature verification failed' and 'E:error 21'); and
- interacts fine with ADB when booted or in recovery, but isn't recognised by the fastboot devices command when in 'download mode'., so I haven't been able to flash TWRP.

It all seems strange to me, but I'm not very experienced. I originally put the phone aside when I found there was not going to be a bootloader unlock, and am keen to now get it to Q and try to root it. Does anyone have any ideas? Thanks

 

[oujdamp]

hi,
have the same probleme, i just want to upgrade to android 10, unfortunatly still have 8.1 android .
hope somone can help

 

[jmmelb]

hi,
have the same probleme, i just want to upgrade to android 10, unfortunatly still have 8.1 android .
hope somone can help

Hi oujdamp. It doesn't look promising I'm sorry … I started a similar thread on the Nokia forums and got some useful (but disappointing) information. The link is here: https://community.phones.nokia.com/discussion/59020/my-7-1-thinks-its-a-7-plus-and-so-wont-update

 

[oujdamp]

Hi.
I just contact nokia care about my case . And he ask me to floww thes steps
1. Go to Settings > Apps and notifications > App info > Google Play services > Storage > Clear data and Clear cache
2. Settings > Security and location > Location Off
3. Please remove the phone SIM card.
4. After that, please check for the update availability via Wi-Fi network: Settings > System > System update > Check for update
5. Soft reset: Press and hold at the same time Power key and Volume Up for Only 10 sec, until short phone vibration and Powered by Android message. Your phone will restart, without deleting your data.

VPN Steps:
After trying the above steps if the issue still remains, you can try to use VPN:
Turn Location off: Go to Settings > Security and location > Location > Tap to switch it Off.
Download a VPN from Play Store.(Any VPN application)
Clear Cache and data of Google Play services: Settings > Applications > Google Play Services > cache and data
Deactivate Google Play Services. Navigate to Settings > Apps and notifications > See all apps > Google Play Services > Disable
(In case you cannot Disable it Please go to "settings" - "Security" - "Device Administrators" - Turn OFF "Find my device" try the steps 2 again).
Then go to "Settings" - "Location" Turn it OFF. Soft reset the device.
Now open the VPN app that you have downloaded and run it.
Check for the Update.
Go to "Settings" - "Apps"- Look for Google Play Services and Enable it.
But i cant finish thoses steps . Once i disable google services tbe update option disapear