My google experience
I pre ordered the google nexus 7 on the day the went on sale. One week after they started shipping i sent google a email asking them when mine would ship. I was told within a week. Two weeks later i call them to see what is up. As at this point my account was charged for the device. They tell me shipping any day. Two days later i see on my wallet account as google nexus 16 gb ORDER CANCELED BY SELLER.
So i call google back and ask what is up. they said it was a computer issue. And that i would have to reorder. At this time they where backorderd for up to 4-6 weeks on the 8 gb . OUT OF STOCK ON 16. So i ordered the 8 gb version. After a week i received it. Two weeks later i start seeing lines on the screen when you hold it on the left side of the screen as well as the screen moving.
I CALL GOOGLE BACK . they tell me that I can send it back and DO A advance replacmeent exchange. I tell them im not having my money put on hold. I will send it back in a few weeks and just reorder another device when they receive it.
So i decided to just order the device and send this back into them when i receive the new device. .
Its now the end of Aug the new device comes in the mail . It comes in with a CRACKED SCREEN . SO not 30 minutes after usp drops the device off i call GOOGLE YET AGAIN. TO GET A RMA for the brand new replacement device. I GET THAT JUST FINE.Send google this device that i only had for 30 minutes in my posession. still at this time holding on the original device as its still working . you just cant push on the left side of screen. GOOGLE Recieved the device on the 5th of september. Since then i have had several phone calls and exchange of emails. Being told that the device i sent them back was the original device and they WOULD NOT ISSUE A REFUND OR REPLACE THE DEVICE. STATING THAT i would have to prove what device i sent in. They have it so i have no way of doing so . Other then they can see what device is being used and connected to my google wallet. They understand and can see this so im told. But still refuse to help me in any way. So now today on 9/27 I contact them for the last time and demand i get a RMA to send the original device back to them as proof that it was not the one they keep saying they have. SO NOW GOOGLE HAS ALL OF MY MONEY BOTH OF MY DEVICES . AND COULD CARE LESS ABOUT ME AS A CUSTOMER
I pre ordered the google nexus 7 on the day the went on sale. One week after they started shipping i sent google a email asking them when mine would ship. I was told within a week. Two weeks later i call them to see what is up. As at this point my account was charged for the device. They tell me shipping any day. Two days later i see on my wallet account as google nexus 16 gb ORDER CANCELED BY SELLER.
So i call google back and ask what is up. they said it was a computer issue. And that i would have to reorder. At this time they where backorderd for up to 4-6 weeks on the 8 gb . OUT OF STOCK ON 16. So i ordered the 8 gb version. After a week i received it. Two weeks later i start seeing lines on the screen when you hold it on the left side of the screen as well as the screen moving.
I CALL GOOGLE BACK . they tell me that I can send it back and DO A advance replacmeent exchange. I tell them im not having my money put on hold. I will send it back in a few weeks and just reorder another device when they receive it.
So i decided to just order the device and send this back into them when i receive the new device. .
Its now the end of Aug the new device comes in the mail . It comes in with a CRACKED SCREEN . SO not 30 minutes after usp drops the device off i call GOOGLE YET AGAIN. TO GET A RMA for the brand new replacement device. I GET THAT JUST FINE.Send google this device that i only had for 30 minutes in my posession. still at this time holding on the original device as its still working . you just cant push on the left side of screen. GOOGLE Recieved the device on the 5th of september. Since then i have had several phone calls and exchange of emails. Being told that the device i sent them back was the original device and they WOULD NOT ISSUE A REFUND OR REPLACE THE DEVICE. STATING THAT i would have to prove what device i sent in. They have it so i have no way of doing so . Other then they can see what device is being used and connected to my google wallet. They understand and can see this so im told. But still refuse to help me in any way. So now today on 9/27 I contact them for the last time and demand i get a RMA to send the original device back to them as proof that it was not the one they keep saying they have. SO NOW GOOGLE HAS ALL OF MY MONEY BOTH OF MY DEVICES . AND COULD CARE LESS ABOUT ME AS A CUSTOMER
