My HD videos won't play since I upgraded to HC3.2

[mitchelln]

Hi.

I've noticed that my 1280x720 h264 48KHz AAC 2700Kbit MP4 videos that play fine on 3.1 with the hardware decoder now won't play with 3.2. I get the dreaded "Sorry, this video cannot be played" popup.

I downgraded to 3.1 and the videos play again. Went back to 3.2 and they stopped. Something has definitely got broken in 3.2. Seems to have lost either h264 or AAC hardware acceleration. This is a major break

I raised a ticket with Asus, but unfortunately got a fob off answer:

"I am sorry to hear that you are facing difficulties with your Eee Pad.

A data wipe may need to be performed. Please back up all of your personal information before proceeding."

Just to humour them I did this with 3.2 installed and it doesn't restore hardware playback. I've pinged them back asking them to escalate to the relevant engineering team. Not heard anything back so far.

The trouble is that the soft decode players simply can't handle HD files at a decent frame rate, so it's 3.1 for me until Asus fix it.

 

[mitchelln]

Got a further reply from Asus support:

"MX, Diceplayer, Daroon, Rockplayer (also Rockplayer lite) and Mobo players should be able to playback most of the video files."

Completely missing the point! The files playback with HW accelerated decode on 3.1, but do not on 3.2. Open and shut case IMHO.

I will persevere, but I doubt I'm going to get a straight answer. Let's just hope they put out a fix in the next update.

 

[mitchelln]

Eh? Moved to Q&A? This is a serious break in 3.2 here and should be in the general section surely?

 

[lock042]

Hi,
I have the same problem (and a friend of me too). I will try to downgrade my pad and I'll let you know. I think it's a serious issue with 3.2 !!

Regards,
lock042

 

[lock042]

Sorry, I can't tell you because I didn't manage to downgrade ....
I always stay on the 3.2 version.

Cheers,
lock042

 

[mitchelln]

Asus has replied to me saying that this is now a confirmed problem with HC3.2 (including v8.6.6.10) that should be addressed in the next release. A major break this. Shows a pretty shocking level of regression testing

Unfortunately they couldn't give me a date for the release.

 

[xmod4u]

Jumping in here, facing same problem.

But what I don't get is that videos recorded with the TF wont play anymore?
Im pretty sure they were playing even after I upgraded!
I find it weird that it wont play its own recorded video!

TF 101 3.2 Prime

 

[diamantericos]

Im curious my videos play fine but hd dosent look so hd videos play smooth but are fuzzzy

Sent from my SCH-I510 using XDA App

 

[mitchelln]

Jumping in here, facing same problem.

But what I don't get is that videos recorded with the TF wont play anymore?
Im pretty sure they were playing even after I upgraded!
I find it weird that it wont play its own recorded video!

TF 101 3.2 Prime

It is a very silly break. Let's hope they fix it soon. I suggest you open a ticket to apply some more consumer pressure.