My HTC Correspondence

[finniest]

While spending time in Taiwan I thought I would try to reach out to HTC and see if could be put in touch with someone at the company. I figured that while I was in the country it would be worth to shot to see if I could contact someone sympathetic to the ROM development (or even the Jetstream) cause.

I felt that as someone who has (an albeit tiny) body of HTC device development work that I might merit a vaguely personalized form letter that politely amounted to go away! I certainly didn't have any illusions of grandeur nor am I naive to the fact that companies regularly want to distance themselves from perceived failure.

It began with a tweet directed at HTCDev requesting a tour.

I didn't receive the courtesy of a reply, but you can be the judge of whether that was merited.

Next I contacted HTCDev via their HTML contact form. You know those forms that you fill out only half expecting the contents to actually be delivered? I received the following automated reply a little later.

Dear Finn,

Thank you for contacting HTC Corporation. 

Regarding your inquiry, we have forwarded your message to related department.
Hope you would receive a response soon. 

Thank you for your continuous support of our products and services. 
Should you require further assistance, please do not hesitate to contact us again. 

HTC
Customer Service Hotline :0809-090-166/02-2162-6788 
Hours: Monday through Friday , 8:00 AM - 8:00 PM
Saturday and Sunday , 9:00 AM - 6:00 PM
Live chat : http://www.asia.htc.com/campaign/online_services / online_services

If this answers your comment or question, please click here to complete the process.

To submit another comment, please click here.

Sincerely,

The HTCDev Team

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After a few days in true corporate fashion I received another automated reply. The following is that reply.

Dear Finn,

Thank you for contacting HTC Corporation.

Regarding your inquiry, we have forwarded your message to related department.
But we are so sorry about that we do not have any program that is suitable for you.

Thank you for your continuous support of our products and services.
Should you require further assistance, please do not hesitate to contact us again. 

HTC

I had hoped for some resemblance of a human reply, but I am left disappointed. I am happy that I tried.


So there you have it. I'm sure other better people than I have tried more earnestly to contact HTC, but I thought I would share my lone attempt. The most disappointing thing about it all is that it is not very surprising.

 

[guru_shastri]

when the jetstream was new and the disappointment fresh, i tried getting their attention through their facebook page and emails. they blamed at&t for the lack of development and ignored the device from that point forward. its nice of you to try.
on the some-what good news, last i asked show_p what's shaking (2 weeks ago) and he said he's got something planned to fix the crashing, and he should get to it in two weeks. (that means this week) i don't wanna bother him just yet, but maybe he'll get the job done.

 

[finniest]

when the jetstream was new and the disappointment fresh, i tried getting their attention through their facebook page and emails. they blamed at&t for the lack of development and ignored the device from that point forward.

You've been carrying the water around here for a while and it is time that someone shared the load!

last i asked show_p what's shaking (2 weeks ago) and he said he's got something planned to fix the crashing, and he should get to it in two weeks. (that means this week) i don't wanna bother him just yet, but maybe he'll get the job done.

He is a persistent and hard working guy. He'll probably get it someday.

 

[DNarsingh]

when the jetstream was new and the disappointment fresh, i tried getting their attention through their facebook page and emails. they blamed at&t for the lack of development and ignored the device from that point forward. its nice of you to try.
on the some-what good news, last i asked show_p what's shaking (2 weeks ago) and he said he's got something planned to fix the crashing, and he should get to it in two weeks. (that means this week) i don't wanna bother him just yet, but maybe he'll get the job done.

Cosidering this is how HTC does updates, they have no right to blame AT&T.....

http://forum.xda-developers.com/showthread.php?t=2585865

Sent from my HTCONE using Tapatalk

 

[cx5]

To all whom are interested, (minor gossip, insider story), no I'm not HTC employee nor contractor. ok ok may be a next next next door neighbor, which I purposes walk across to look at their pretty receptionist (I'm just joking too).

Anyway, I am in China, HK, TW, consumer grade manufacturing industries, hence would like to share these two possibilities.

1) I suspect this tablet was an AT&T initiative from the very beginning, An AT&T owned project, then open tender to couple of designers and manufacturers, notably HTC, Asus, etc and HTC won the job. All development costs will be billed $$$$, man hours, prototypes, tooling, ALT, MoQ, etc. Under such conditions AT&T would be hard pressed on costs for a rom upgrade, because many man hours not only on developments but testings thousands of accumulated functions and features.

2) But there's also a possibly of 2nd scenario, which is HTC self designed and build the Jetstream and knocked on many Telco's door to sell it.

Under my observation of North America availability only, no where else in the world, it's more likely a AT&T initiated project. So, no money no upgrade.

Come to think of it, it has 4G, first amongst tablet? It must be an AT&T initiative.

End.

Cosidering this is how HTC does updates, they have no right to blame AT&T.....

http://forum.xda-developers.com/showthread.php?t=2585865

Sent from my HTCONE using Tapatalk

@DNarsingh, great link, a picture says a thousand word.

 

[haooa]

can not flash new rom

rt