My U11 is dead! No response, No charging

[AllGamer]

I was just using it normally today,

The battery was down to some 23%, charged it a bit to aprox 40%

then suddenly every locked up, and it went dim, and then dead

I plugged it into the Quick charger (original HTC factory and original cable), and it's still unresponsive.

it was rooted and running Viper ROM 1.4

Currently it's cold as ice, normally while charging it should be Warm.

Tried the Button Down + Power Button for 15 sec, many times unsuccessfully.

Normally that will bring it back from whatever lock up, but this time nothing, totally unresponsive.

 

[gnabtib8]

I was just using it normally today,

The battery was down to some 23%, charged it a bit to aprox 40%

then suddenly every locked up, and it went dim, and then dead

I plugged it into the Quick charger (original HTC factory and original cable), and it's still unresponsive.

it was rooted and running Viper ROM 1.4

Currently it's cold as ice, normally while charging it should be Warm.

Tried the Button Down + Power Button for 15 sec, many times unsuccessfully.

Normally that will bring it back from whatever lock up, but this time nothing, totally unresponsive.

Did you update to Viper ROM 1.6 and have you tried booting into Download Mode?

 

[AllGamer]

Did you update to Viper ROM 1.6 and have you tried booting into Download Mode?

it wont even turn on.

I was with HTC tech support for the past hour, and we tried everything.

so, now it's going straight for warranty

it wont charge, it wont turn on, it doesn't accept any of the known keys combinations to get it into the download mode.

the weird thing is that everything was working just fine and normal, until moments before I left office.

it was hard to turn on, so i though oh no problem, I'll just restart it.

Restart it went, it came back, but then shortly later it went again into that annoying deep sleep mode, and was able to bring it back on, once more

but by the time I walked from the office to the car, the phone turned off again, and it remained dead since then.

apparently it's a "Known Issue" since it's in the most asked FAQ list in HTC support help page.

hmm... funny they just hid that FAQ, and replaced it with http://www.htc.com/ca/contact/produ...ent=GUID-780CE6E8-1156-4527-8980-445582D60A70

there was another similar one, but it was specific to some power issues, similar to this one http://www.htc.com/ca/contact/produ...ent=GUID-599060AE-0591-4FA1-B77F-C6A635196E49

 

[ShyamSasi]

it wont even turn on.

I was with HTC tech support for the past hour, and we tried everything.

so, now it's going straight for warranty

it wont charge, it wont turn on, it doesn't accept any of the known keys combinations to get it into the download mode.

the weird thing is that everything was working just fine and normal, until moments before I left office.

it was hard to turn on, so i though oh no problem, I'll just restart it.

Restart it went, it came back, but then shortly later it went again into that annoying deep sleep mode, and was able to bring it back on, once more

but by the time I walked from the office to the car, the phone turned off again, and it remained dead since then.

apparently it's a "Known Issue" since it's in the most asked FAQ list in HTC support help page.

hmm... funny they just hid that FAQ, and replaced it with http://www.htc.com/ca/contact/produ...ent=GUID-780CE6E8-1156-4527-8980-445582D60A70

there was another similar one, but it was specific to some power issues, similar to this one http://www.htc.com/ca/contact/produ...ent=GUID-599060AE-0591-4FA1-B77F-C6A635196E49

It does sounds like a hardware problem. I hope they send a replacement phone soon.

 

[AllGamer]

It does sounds like a hardware problem. I hope they send a replacement phone soon.

That's the thing that sucks

it's already after 30 days, so they can't do a straight swap

that means i'll need to mail it in for warranty repair, which takes several weeks, plus the shipping back and forth that's at least 6 to 8 weeks down time

 

[5m4r7ph0n36uru]

That's the thing that sucks

it's already after 30 days, so they can't do a straight swap

that means i'll need to mail it in for warranty repair, which takes several weeks, plus the shipping back and forth that's at least 6 to 8 weeks down time

It has been 6.5 weeks for me. Had to send it in two weeks after receiving it with a different problem. Repair actually took 2.5 weeks, while the spare parts sent right from Taiwan needed 4.5 weeks to arrive in Europe.

Return period in Germany is only 14 days so I had to take the warranty repair as well.

Sent from my HTC U11 using XDA Labs

 

[andrea1493]

It has been 6.5 weeks for me. Had to send it in two weeks after receiving it with a different problem. Repair actually took 2.5 weeks, while the spare parts sent right from Taiwan needed 4.5 weeks to arrive in Europe.

Return period in Germany is only 14 days so I had to take the warranty repair as well.

Sent from my HTC U11 using XDA Labs

where you have bought ?

 

[5m4r7ph0n36uru]

where you have bought ?

o2 Germany. Repair center is in Poland.

Sent from my HTC U11 using XDA Labs

 

[ShyamSasi]

That's the thing that sucks

it's already after 30 days, so they can't do a straight swap

that means i'll need to mail it in for warranty repair, which takes several weeks, plus the shipping back and forth that's at least 6 to 8 weeks down time

I think if you make enough noise at the support or escalate it maybe through Social media, then they might send you a replacement device instead of a repair. Sometimes these support centers would have escalation processes in place for such situations but won't really honor it until the customer start making noise. Especially HTC would try and minimize bad PR.

 

[percusion]

Yesterday the same happend to me.
I had the feeling that the battery connector wasn't properly connected/disconnected, so I searched for a picture to see if by pushing on the back of my device i could reconnect the battery connector (see this pic and this pic). Luckily this worked for me so now i can backup my data and exchange it (also luckily, im still within the voluntary 14 day returning period of my provider).
Hope this helps someone else too.

 

[NotExist]

Mine is gone 2 days ago too.
When I woke up in the morning, I saw it's still on the charger, but soon I found the device is gone and I checked some log (I have configured Syncthing to do some backup to my PC, unfortunately, I only paired the device but no task is configured yet.) and found the device is just gone around I woke up.
Tried all combinations including vol+ & vol- & PWR for 30secs~2mins, none of them work. Pressing around battery connector doesn't work still.
Its cold as a brick. No response when I plug it to my MacBookAir, but shown as an unknown device on my Windows7 Desktop.
Now I'm waiting for it self recovery since I still not backed up my internal storage yet, and my data won't be guarantee if I send it back to HTC.
No solution yet. Just an echo for the topic.

 

[AllGamer]

A small update.

So, after I sent it in for Repair... damn HTC finally fixed the phone and send it back to me after 6 months.

The worst experience ever.

 

[Teezj]

I got the same issue as well. My phone just went dead on me today. It does response to anything at all. May I know from those who experienced before what is the cause of the problem? What did the service center do to help out?

 

[Podaninja]

Happened to me today. After having it 5 months,warranty exchange.

 

[Jithin Sreelayam]

Mine HTC U 11 turned off since 23-01-2019. Not charging . not turning. Nothing is working. I am from India. I could not find any authorized service center for HTC here too. .
What to do now.
Please suggest me what to. If any one can.
Mail : [email protected]