Need a way to remove mi account lock on my own device cause Xiaomi won't help

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Marvinlock

Member
Apr 22, 2020
5
0
Some months ago, I purchased a Xiaomi Redmi 8 from a local store, here, in Greece.

The device was originally given to my brother who has been using it for about a month or so. He knows nothing about tech in general and I was not with him when he set up his phone, so he created a new gmail and mi account on his own.

A few days ago, he was given another device that he is more familiar with, so he decided to switch to it and give the Redmi 8 to my other brother.
Before handing it to him, he told me to create a backup of his photos and perform a hard reset on it in order to wipe everything in the device. I did so, but when rebooting the device after the hard reset, I came across a message telling me that the device is locked and that I need to log in using my old mi account in order to unlock it.

Well, you may have already understood what the problem is. He doesn't know the password to neither his mi nor his gmail account and he didn't even add his phone number as a password reset backup so there is no way for me to unlock it using that way.
Manual verification doesn't work either, cause the accounts are considered to be new, as there are no previous passwords, emails or any kind of history associated to them.

I searched about it and found out that I had to contact xiaomi global in order to sort this issue out so that's exactly what I did (I tried contacting Xiaomi Greece first but they told me that they couldn't help and that I had to send an email to Xiaomi Global).
I sent an email to Xiaomi describing my issue in detail. In the email I also included everything that proved that I am the original owner of the device, because I understand that without proof they wouldn't be able to do anything.

So I included:
- A photo of the locked device with me holding it
- A photo of the device's box with me holding it
- A photo of the IMEI numbers written on the box and on a sticker that came with the device, which I also included as text (in written form) in the email's body
- A photo of the official receipt that I received from the store upon purchase
- The email that my brother used for the mi account he created (he managed to remember the email but not the password)

After four days of communication, switching to different case managers and with me describing my problem again and again, their final answer was that they simply can't do anything about it, because of privacy concerns.
Keep in mind that I don't want to recover my brother's old mi account, I don't care about it, he doesn't care either. What I'm asking for is to have my legally purchased device unlocked, by either completely removing the mi account that is associated with it or switching it with a mi account that he actually knows the password for.

Since then, I've contacted Xiaomi Global again and again, multiple times, and I always receive the same reply, that due to privacy issues they don't accept any unlock requests. For my own legally purchased device ffs!

I read about similar cases online, that got sorted out without even providing a receipt of the purchase and my case is somehow related to privacy issues and cannot be solved, so I'm left with a totally useless device.

Is there any other way to unlock it, I'm extremely frustrated with their behavior, so much that I think I won't be buying any Xiaomi devices anymore.
 
Last edited:

emmeriche

Member
Apr 18, 2017
16
2
I came across that one on YouTube but is it legit?
It seems really sketchy, has anyone actually tried it?

I haven't had to try it but people in the mi community have recommended it , other than that I'm sure how else to by pass user login

Unless you remember the user name you can try to renew change the password by logging in on pc
 

ahmedsheme

Senior Member
May 1, 2013
62
18
Cairo
- The email that my brother used for the mi account he created (he managed to remember the email but not the password)

go to https://account.xiaomi.com and retrieve your password by mail and if you connected it to your sim number get it out of your phone and insert it in another one to reserve verification SMS
 
I have the same Problem, i purchased a Xiaomi Redmi 8 Pro (ther big one with 128GB Storage) second Hand. The Seller has removed his Google Account but not his Xiaumi Account. So he also has left his Data on the Telephone because he was very busy and asked me to remove it from the Phone.
So it's my first Xioami Device with having a Xiaomi Account and i never had anything to do with such Accounts, only the Google Account that you need on most of all Phones. So i performed a Factory Reset on the Phone and the Phone is now locked by the Xiaomi Account and unuseable. I have everything from the Seller, The Original Box, the original Bill (was originallly purchased in Czechslovakia i think) and the Papers came with the Phone.
Have someone an Idea what i can do? I live in Vienna/Austria and would be very thankful for any form of help to bring the Phone back to Life.
I contacted the Xiaomi Support, i tried some Guides in Youtube Videos with won't work with my Phone or are Fake, tried some Account Unlock Tools.... I have no Idea anymore, maybe someone here can help me out please?
 

gabtit7

Senior Member
Jan 11, 2021
62
5
To check if bootloader is unlocked, while booting up but before the boot animation, there should be an unlocked lock.

If you can't find that lock then you should go visit a support center or so

If it is unlocked tell me here and I'll help
 

Unforgently Xiaomi Support is not very helpful. i don't know why, they build good Phones for good Prices but the Customer Support there is a Mess.

Just follow the method #1 of the guide: https://forum.xda-developers.com/t/...for-merlin-redmi-note-9-redmi-10x-4g.4233977/
(Method #2 is specific for MERLIN devices. If your device is NOT merlin, you can brick it.)
I will try method 1 with the original begonia global firmware i downloaded, i hope it will work. Thank you very much!
 
It will lock bootloader again.
If you have unlocked bootloader and want to backup it, just backup the SECCFG partition.
And then, after the "firmware upgrade" just restore the SECCFG partition.
The Bootloader is already seems to be locked, so its no Problem if the SP Flash Tool will lock it again. But its a good Hint, Thank you anyway.
I just want to have a working Device for Daily use because i sold my other Phone and buyed this one as a used one because a friend of mine use the same Model and is very pleased with it. It has some useful functions huawei doesn't provide.
For now i have to use the reserve Phone from a friend of mine, a LG G3 D855 with 1GB of RAM and Android 5. So i will be very happy if my Xiaomi Redmi 8 Pro working like it should work.

But for now i'm warned and can everybody strongly recommend to look that the seller of an mobile phone has removed ALL of his accounts from the phone befire you buy it.
 

VD171

Senior Member
Jun 21, 2012
2,865
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127.0.0.1
LG K10
Samsung Galaxy J7
The Bootloader is already seems to be locked, so its no Problem if the SP Flash Tool will lock it again. But its a good Hint, Thank you anyway.
I just want to have a working Device for Daily use because i sold my other Phone and buyed this one as a used one because a friend of mine use the same Model and is very pleased with it. It has some useful functions huawei doesn't provide.
For now i have to use the reserve Phone from a friend of mine, a LG G3 D855 with 1GB of RAM and Android 5. So i will be very happy if my Xiaomi Redmi 8 Pro working like it should work.

But for now i'm warned and can everybody strongly recommend to look that the seller of an mobile phone has removed ALL of his accounts from the phone befire you buy it.
Unhappy, neither Xiaomi or Google asks if you want to protect your device asking for password if anybody try to wipe data.
You are right, we need to confirm if everything is clear before to buy.
 
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Kafloid

New member
Sep 21, 2019
2
0
I have the same Problem, i purchased a Xiaomi Redmi 8 Pro (ther big one with 128GB Storage) second Hand. The Seller has removed his Google Account but not his Xiaumi Account. So he also has left his Data on the Telephone because he was very busy and asked me to remove it from the Phone.
So it's my first Xioami Device with having a Xiaomi Account and i never had anything to do with such Accounts, only the Google Account that you need on most of all Phones. So i performed a Factory Reset on the Phone and the Phone is now locked by the Xiaomi Account and unuseable. I have everything from the Seller, The Original Box, the original Bill (was originallly purchased in Czechslovakia i think) and the Papers came with the Phone.
Have someone an Idea what i can do? I live in Vienna/Austria and would be very thankful for any form of help to bring the Phone back to Life.
I contacted the Xiaomi Support, i tried some Guides in Youtube Videos with won't work with my Phone or are Fake, tried some Account Unlock Tools.... I have no Idea anymore, maybe someone here can help me out please?

Hi why is everybody hard resetting their phones the old way, in Xiaomi devices the proper way is to do it thru the settings menu or simply logout the mi account of the device (but offcourse doing it this way will ask for a pasword).

In regards to your quetions you may have to options:
1. Ask the seller to remove the phone from his mi account in https://i.mi.com/
2. Jtag the phone or going for the prior mentioned software https://www.androidjungles.com/download-mi-account-unlock-tool/
 

gabtit7

Senior Member
Jan 11, 2021
62
5
Actually if you go into recovery (stock one), it has the option to contact support thru mipcsuite. Once I had the good " the system has been destroyed" screen and they fixed it for me w/o even contacting each other
 

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  • 1
    Just follow the method #1 of the guide: https://forum.xda-developers.com/t/...for-merlin-redmi-note-9-redmi-10x-4g.4233977/
    (Method #2 is specific for MERLIN devices. If your device is NOT merlin, you can brick it.)
    1
    I will try method 1 with the original begonia global firmware i downloaded, i hope it will work. Thank you very much!
    It will lock bootloader again.
    If you have unlocked bootloader and want to backup it, just backup the SECCFG partition.
    And then, after the "firmware upgrade" just restore the SECCFG partition.
    1
    The Bootloader is already seems to be locked, so its no Problem if the SP Flash Tool will lock it again. But its a good Hint, Thank you anyway.
    I just want to have a working Device for Daily use because i sold my other Phone and buyed this one as a used one because a friend of mine use the same Model and is very pleased with it. It has some useful functions huawei doesn't provide.
    For now i have to use the reserve Phone from a friend of mine, a LG G3 D855 with 1GB of RAM and Android 5. So i will be very happy if my Xiaomi Redmi 8 Pro working like it should work.

    But for now i'm warned and can everybody strongly recommend to look that the seller of an mobile phone has removed ALL of his accounts from the phone befire you buy it.
    Unhappy, neither Xiaomi or Google asks if you want to protect your device asking for password if anybody try to wipe data.
    You are right, we need to confirm if everything is clear before to buy.
    1
    I don't think such a solution would work since, if not all, most of the fastboot commands are for every phone and not only for xiaomi. Therefore, there is no command for removing accounts.

    P.S.: the account info is stored separately from the rest of the OS in / directory. So there is no way you can remove account info.
    Yes, you can: https://forum.xda-developers.com/t/...-cause-xiaomi-wont-help.4088735/post-84545085