Need Help Bootloop on LG G7

[.Den]

@Wekkel: The SIM-in SIM-out method every 2 seconds described on pg. 16/17. Just make sure to disable PIN and use a non-T-Mobile SIM (including other companies using T-Mobile network; Vodafone worked just fine). Then, updated the FW without any SIM inside.
Note: It didn't work with a SIM with PIN...until I disabled the PIN.

 

[Security]

What procedure did you follow to avoid data loss?

Check answer: https://forum.xda-developers.com/showpost.php?p=78348627&postcount=278
If you need more help, let us know.

 

[Wekkel]

Check answer: https://forum.xda-developers.com/showpost.php?p=78348627&postcount=278
If you need more help, let us know.

I can confirm that this works.

1. Put device in ‘download mode’

2. Charge device 40-60 min if empty

3. Meanwhile, download and install ‘LG Bridge’

4. When charged: Start Bridge and connect phone with USB in ‘download mode’

5. Perform sotfware update with LG Bridge

Download of the update is about 3GB so that could take a while. I did not perform a hard reset before applying the update. All my data/ apps are still there after the update.

Problem solved.

 

[le0nii]

Hi everyone, I tried to install the Firmware Update overnight, but the download screen looks frozen on 0 %. Is there a step I'm overlooking? Thanks in advance!

 

[Spindarella]

Hi everyone, I tried to install the Firmware Update overnight, but the download screen looks frozen on 0 %. Is there a step I'm overlooking? Thanks in advance!

Did you choose the right modus on the phone? With me it took 15 minutes for download and installation.

 

[le0nii]

Did you choose the right modus on the phone? With me it took 15 minutes for download and installation.

I'm not really sure what you mean with this! If I press the + button while starting the phone, it immediately will jump on the firmware update screen.

 

[Spindarella]

I'm not really sure what you mean with this! If I press the + button while starting the phone, it immediately will jump on the firmware update screen.

I just saw on T-mobile forum Netherlands the OTA is available so you can skip the LG Bridge part and just follow the update procedure on the phone. Does that work with you? (I even think I saw you on the forum there, so I will continue there)

 

[Security]

Update on T-Mobile forums:

David T-Mobile Moderator

Hey everybody,

Here again an update and we would like to let you know that we have found a definitive solution to the problems with the LG G7 Thinq!

After our call earlier this week, several users sent their device to our service center to have a repair carried out. The first devices have already been fully restored and are on their way to their owner.
In most cases this is also done with data retention.

We advise everyone who still has problems with his or her device to register the device as quickly as possible for repair. We also want to ask users again not to work with a so-called 'hard software reset'. There is a chance that data will be permanently deleted.

The software update of December 3rd (V10p) is now also available over the air and 100% safe. Users who receive a notification can do this update best. They do not have to send the device.

All devices that are offered to us (via the sales point or the customer service) are still treated with the highest priority, nothing has changed!

We will let you hear from us as soon as there is an update to share!



Translated via Google translate

 

[bdasmith]

Update on T-Mobile forums:

Nice! Send phone in for repair, get an aircraft sent back ?

 

[monkeydrufy]

Hello guys,

just had the issue, I have a HK G7 but I'm in Switzerland, dual sim, with software version v10f

I managed to make it start again, but what should I do to prevent the issue?

thanks

 

[alex_under01]

Please I need immediate help.
I had pie 20b with bootloader unlocked and root with magisk.
I updated to 20c and tried to reflash the boot.img as I had done before just to install magisk.
Now the phone is stuck in LG logo, not rebooting.
The big problem is I cannot turn it off. It just doesn't.
If only I press power+Vol Down it just reboots. But no matter how much time I keep the Power, it doesn't go off.
Please help