Need help with Verizon Galaxy Note 10+ temporary lock.

[WarVic]

Hi everyone,
I've got smashed Galaxy Note 10+ from eBay, fixed it and found out that it has a kind of carrier change temporary lock. IMEI is clean, not blacklisted or anything. Technically the phone is unlocked and it fully works with my non-US carrier SIM card for around 5 min or so. But after that a ridiculous nonsense message about carrier change pops up and the phone becomes blocked. It looks like the phone is connecting by itself with Verizon servers, they detect other carrier SIM card and block GSM functionality. I flashed international U1 firmware already but it didn't help. Verizon tells some 60 day activation cap - the phone will be unlocked automatically after 60 days since Verizon account activation. Is there any way to fix it / block the phone from communicating with Verizon? I have no idea how long should I wait since the phone was wiped before sale.
Thanks in advance.

 

[burrzoo]

Sounds like the seller might have received an insurance replacement due to the damage. Maybe the phone is blocked by Verizon because it should have been disposed of and/or should no longer be used in their network. Just a guess.

Sent from my SM-N975U using Tapatalk

 

[WarVic]

Sounds like the seller might have received an insurance replacement due to the damage. Maybe the phone is blocked by Verizon because it should have been disposed of and/or should no longer be used in their network. Just a guess.

Sent from my SM-N975U using Tapatalk

The phone is not going to be used in the USA. Again, it works for few minutes. It's not blocked straightaway.

 

[louforgiveno]

The phone is not going to be used in the USA. Again, it works for few minutes. It's not blocked straightaway.

That's just the way the network lock works.....you'll need to wait the 60 days...(probably closer to 30 now...but no way to know)
If you can't wait there are paid solutions that you can use... cell unlocking services.
No amount of firmware changing etc will have an effect on the network lock.....sorry.
Also i disagree with the other poster....sounds like you confirmed its not blacklisted....what you're experiencing is the typical network lock behavior.....pay or wait it out.

Btw any before and after pics?
What did you pay for smashed device? How much spent repairing?


Sent from my [device_name] using XDA-Developers Legacy app

 

[WarVic]

That's just the way the network lock works.....you'll need to wait the 60 days...(probably closer to 30 now...but no way to know)
If you can't wait there are paid solutions that you can use... cell unlocking services.
No amount of firmware changing etc will have an effect on the network lock.....sorry.
Also i disagree with the other poster....sounds like you confirmed its not blacklisted....what you're experiencing is the typical network lock behavior.....pay or wait it out.

Btw any before and after pics?
What did you pay for smashed device? How much spent repairing?


Sent from my [device_name] using XDA-Developers Legacy app

I paid US$230 for smashed device, $320 for screen assembly with housing, $15 for back glass cover (haven't receive it yet), $40 for S-pen. Screen assembly is original despite being bought from AliExpress. It looks like brand new now. Just waiting for back cover and unlock.

 

[louforgiveno]

Yikes! That thing got brutalized
Not a bad deal....too bad the damn screen assemblies cost so much!
Thanks for the info.

Sent from my [device_name] using XDA-Developers Legacy app

 

[WarVic]

Yikes! That thing got brutalized
Not a bad deal....too bad the damn screen assemblies cost so much!
Thanks for the info.

Sent from my [device_name] using XDA-Developers Legacy app

This is why I like and dislike Samsung Galaxy flagships. Screen is always damn expensive but the possibility to fix completely smashed device is very high. Actually I repaired few Galaxies in much worse condition than that. At the same time, recently I had an iPhone XS Max with relatively light screen damage and was unable to repair it due to face ID failure (logic board fault). Cheers!

 

[elliwigy]

This is why I like and dislike Samsung Galaxy flagships. Screen is always damn expensive but the possibility to fix completely smashed device is very high. Actually I repaired few Galaxies in much worse condition than that. At the same time, recently I had an iPhone XS Max with relatively light screen damage and was unable to repair it due to face ID failure (logic board fault). Cheers!

not bad for such an amazing screen

 

[oneandroidnut]

Hi everyone,

I've got smashed Galaxy Note 10+ from eBay, fixed it and found out that it has a kind of carrier change temporary lock. IMEI is clean, not blacklisted or anything. Technically the phone is unlocked and it fully works with my non-US carrier SIM card for around 5 min or so. But after that a ridiculous nonsense message about carrier change pops up and the phone becomes blocked. It looks like the phone is connecting by itself with Verizon servers, they detect other carrier SIM card and block GSM functionality. I flashed international U1 firmware already but it didn't help. Verizon tells some 60 day activation cap - the phone will be unlocked automatically after 60 days since Verizon account activation. Is there any way to fix it / block the phone from communicating with Verizon? I have no idea how long should I wait since the phone was wiped before sale.

Thanks in advance.

Did you call Verizon? Give them IMEI and they should be able to tell you what's up

 

[WarVic]

Did you call Verizon? Give them IMEI and they should be able to tell you what's up

I live 13000km away from USA so the call to Verizon could be not cheap. I had an online chat with them via Messenger and they asked me my Verizon account details to answer my question. Obviously I don't have them. From now I'm looking for not crazy expensive unlock service.

 

[WarVic]

Did you call Verizon? Give them IMEI and they should be able to tell you what's up

Just had one more conversation with Verizon. It seems that they're bloody dickheads! They claim the Verizon does not lock phones which is pure lie. And their temporary carrier lock system is a bloody mess. They're unable to manage it at all!!! Just look at my conversation history with Verizon support:
"We greatly appreciate this (IMEI) information, Victor. After further review, we do show that this IMEI is not currently showing a carrier lock to our network....
I know this is confusing and that you just want to get full use out of that phone. While we don't lock any locks on the phone, it is true that takes 60 days from sale of the phone for a phone to be unlocked. We would suggest that you get in contact with the seller of this phone and instruct them to get in contact with Verizon or alternately, reach out to the selling platform you used and your local carrier. Keep in mind also that Verizon sold phones are not guaranteed to work with other carriers. We would not be able to provide any further support beyond this. I hope this helps clarify and if you have any additional concerns, we are happy to help out. "

 

[oneandroidnut]

Just had one more conversation with Verizon. It seems that they're bloody dickheads! They claim the Verizon does not lock phones which is pure lie. And their temporary carrier lock system is a bloody mess. They're unable to manage it at all!!! Just look at my conversation history with Verizon support:
"We greatly appreciate this (IMEI) information, Victor. After further review, we do show that this IMEI is not currently showing a carrier lock to our network....
I know this is confusing and that you just want to get full use out of that phone. While we don't lock any locks on the phone, it is true that takes 60 days from sale of the phone for a phone to be unlocked. We would suggest that you get in contact with the seller of this phone and instruct them to get in contact with Verizon or alternately, reach out to the selling platform you used and your local carrier. Keep in mind also that Verizon sold phones are not guaranteed to work with other carriers. We would not be able to provide any further support beyond this. I hope this helps clarify and if you have any additional concerns, we are happy to help out. "

Is the phone a verizon branded one? what is the model #?

 

[WarVic]

Is the phone a verizon branded one? what is the model #?

No, it's just a standard SM-N975U, not a Verizon branded one. Actually I was able to easily flash it into unlocked N975U1 version. But still that damn Carrier change message pops up and blocks GSM capability.

 

[elliwigy]

No, it's just a standard SM-N975U, not a Verizon branded one. Actually I was able to easily flash it into unlocked N975U1 version. But still that damn Carrier change message pops up and blocks GSM capability.

because its a carrier variant and is sim locked

 

[WarVic]

because its a carrier variant and is sim locked

As I sad earlier, I had a chat with Verizon twice regarding this phone. They checked it by IMEI and told me that it is NOT SIM locked. This is the only useful piece of info I've got from them. Despite of that, they were unable to help me with that Carrier Change issue sending me to original owner / Verizon account holder of this phone. So it's not a carrier variant and not sim locked.

 

[elliwigy]

As I sad earlier, I had a chat with Verizon twice regarding this phone. They checked it by IMEI and told me that it is NOT SIM locked. This is the only useful piece of info I've got from them. Despite of that, they were unable to help me with that Carrier Change issue sending me to original owner / Verizon account holder of this phone. So it's not a carrier variant and not sim locked.

i think ur confused lol... if it was originally sold by verizon then it is a Verizon Variant..

and clearly you are sim locked as thats the exact message ypu get when its sim locked as well as you dont get service with the other carrier..

based on what u posted whoever you talked to has no idea what theyre talking about especially if theyre telling you they dont lock phones which meansthey also didnt even bother to look up their own policy for it and instead just made stuff up off the top of their head..

but hey, dont take my word for it.. it wont work as u need tho until vzw unlocks it or u pay for a service to unlock it.

Sent from my SM-N976V using Tapatalk

 

[WarVic]

i think ur confused lol... if it was originally sold by verizon then it is a Verizon Variant..

and clearly you are sim locked as thats the exact message ypu get when its sim locked as well as you dont get service with the other carrier..

based on what u posted whoever you talked to has no idea what theyre talking about especially if theyre telling you they dont lock phones which meansthey also didnt even bother to look up their own policy for it and instead just made stuff up off the top of their head..

but hey, dont take my word for it.. it wont work as u need tho until vzw unlocks it our u pay for a service to unlock it.

Sent from my SM-N976V using Tapatalk

Yes, I'm confused indeed. Confused by Verizon which says one thing but does other. They clearly said that "we don't lock our phones" but apparently they do it! Bloody bastards!

 

[Tarar]

Did you manage to unlock the device?

 

[Tarar]

Yes, I'm confused indeed. Confused by Verizon which says one thing but does other. They clearly said that "we don't lock our phones" but apparently they do it! Bloody bastards!

Did you manage to unlock it?

 

[WarVic]

Did you manage to unlock it?

No, I sold it. As I can see there is no unlocking solution right now. No hope that it will be available any time soon.