- Feb 6, 2013
I also have the "firmware upgrade issue...please use Software Repair Assistant & try again" error on my phone and I have no clue what to do from here. I'm so sorry to be so ignorant about this. but I've searched the internet for 2 days now and I just cant live without my phone working. I rooted my phone (and never once upgraded anything) So I decided to go ahead and unroot before I f'd my phone up. But i f'd it up anyway. I just need to get it back to its normal ol self-phone in its useable state again. If there is anyway anyone could walk me through what to do and how to fix this, I would be forever in debt!
If you were able to successfully root your phone, then it sounds like you were probably on 4.4.2 before your phone got messed up.
If you can still get into the phone's Stock Recovery to do a factory reset, (by holding volume up+home button+power button all at same time).... I would probably try that first.
If that doesn't fix things, then it sounds like you may need to restore the phone back to stock.
If you haven't found it yet, then check out Droidstyle's Restore guide here: ( http://forum.xda-developers.com/showthread.php?p=46461911 ).
Follow the steps in Section 1 to restore your phone back to stock 4.4.2. You can root again with Towelroot after you get the phone restored.
I'm assuming that you have a standard Retail Verizon Note 3... and not the Developer's Edition, so you'll want to download the RETAIL Locked N3 Restore File - "Official VRUCNC4 4.4.2", and the pit file ("HLTE_32gb.PitFile"). You will need to use the ODIN program on your PC to push the firmware and pit file onto the phone to restore it.
If you aren't familiar with Odin, here is an up-to-date link that gives general info on using ODIN: (http://forums.androidcentral.com/am...k-rom-via-odin-new-interface.html#post4265806). This is for general reference only, so follow Droidstyle's Restore steps and links for the download files - - including the pit file instructions) .
**ODIN will automatically have the boxes for "Auto Reboot" and "F. Reset Time" checked, so leave those alone. When you load the pit file, Odin will also automatically place a check mark in the "Re-partition" box, so leave it that way. No other boxes should have check marks in them. Double check this and also make sure that you loaded the .tar firmware file into to AP slot in ODIN 3.09 before you hit start. After hitting start, don't unplug the phone from the computer until Odin fully completes and you see a "Pass" or "Fail" message at the top in Odin. If Odin fails, then copy the error log so you can paste it and provide information to others on XDA for further help.