Netflix always needs a restart of the phone

[Sopur]

Hello all
I have the (e)xperience, that I always need to restard the phone, before the Netflix app starts without failure. Anyone else this behavior?
BR
Sopur

 

[Sermpie]

Hello all
I have the (e)xperience, that I always need to restard the phone, before the Netflix app starts without failure. Anyone else this behavior?
BR
Sopur

No problem with Netflix on my phone.
Delete data and cache and try again.

 

[cvkef]

I'm facing the same issue. Haven't found what's causing it or any workaround to avoid restarting the phone. Deleting data & cache haven't helped. Even reinstalled the app.

 

[enekomh]

I have the same issue not only with Netflix but also with Disney Plus. I think something is messed up with how the phone manages DRM.

 

[nemojoe]

I have the exact same issue, and it concerns Netflix, Disney+ and HBO.

 

[Malgs]

same problem here also with p.v and d+, only restart fix the problem temporarily, i noticed also that the cromecast works , so its a minor problem for me because rarely i watch netflix on phone, i hope sony fix this with the next update, its absurde that the app come preinstalled in the phone and works bad ?

 

[wong36987]

Just found the same issue on the first week I was using this phone on early October. I told with the Sony CS and reported this bug to them but they didn't think it's a bug as they told me not so many users reported to them. They won't try to fix this problem....

 

[olafd72]

I had this with the old firmware, with the security patches of August. With the latest firmware, patches of November, I don't have it.

 

[wicoz]

Same annoying problem here with Netflix and Prime Video, even after the firmware update including December patch.

 

[homerlovesbeer]

Same problem here. I wasn't even aware of it until reading this thread as I always use a Chromecast.

 

[arjandr]

Same problem here. First time Netflix after restart no problems. After having used the phone for a while and going back to Netflix, videos refuse to start. Red circle keeps spinning, eventually resulting in Netflix error 5.7.
Only a phone restart will fix this. Very annoying.

 

[wong36987]

Any solutions?

 

[Yakkosmurf]

I'm having this issue with Netflix as well. Just got the phone, it's on the latest software version. I haven't tried Prime video yet. Not a huge deal, since I only watch videos on my phone when I travel, and well...yeah, that won't be happening for a while. Agree it needs to be fixed.

 

[Sopur]

Dear all - so I am not alone with this problem. (I didn't receive any updates on that threat). Especially, as it is a preinstalled app, Sony should get this work. How can we contact them?
KR
Sopur

 

[homerlovesbeer]

It really is pretty poor having a pre instilled app not working properly.

 

[wicoz]

It looks like I no longer have the issue with Prime, only with Netflix. So it could be an issue with the app itself. Has anyone tried to contact Netlfix support?

 

[arjandr]

For me this is solved since my Xperia 5ii was updated to Android 11.

 

[Sopur]

For me, too, with the update, it is gone!