Netflix issues

Torombolo

Senior Member
Nov 25, 2011
81
6
0
Hello just wondering if i am the only one

If i open netflix for the "ok google open netflix" command and play a video after 15 to 30 seconds it will freeze the phone and restart it.

Then i open the app with out the assistant and it works well.

Anyone else experiencing this issues?
 

fzurita

Senior Member
Oct 15, 2010
97
24
0
Netflix does cause the phone to reboot for me as well. I don't even have to use the assistant to open it. It makes the phone reboot when opened normally as well.
 

TheCrazyLex

Inactive Recognized Developer / Forum Leader
Aug 11, 2014
1,329
7,988
0
For the people who are experiencing the problem with the device reboot while using Netflix, please try completely removing the Netflix app from game booster (by unticking it inside of the game booster configuration).
Please let me know whether that helps.

Alex
 

fzurita

Senior Member
Oct 15, 2010
97
24
0
So switch it to "Custom" mode then make sure it's not selected?

---------- Post added at 11:12 PM ---------- Previous post was at 11:09 PM ----------

Grab a bug report zip and post the link here for the devs to take a look
You mean grab a bug report after the phone finishes rebooting?
 

fzurita

Senior Member
Oct 15, 2010
97
24
0
Also, while I'm reporting bugs. I get excellent battery life when I'm in airplane mode with WiFi enabled and in power save mode, about 9.5 hours of SOT.

When I disable airplane mode though, my battery life is very poor. I'm only getting around 4.5 hours of SOT. Even when the screen is off, I have had battery drain around 30% over night. I do live in an area with poor reception, I'm not sure if it has anything to do with that. But I have never had such bad standby battery drain before.
 

iStasis

Senior Member
Nov 22, 2017
193
25
0
Ive had it for a while just randomly happens when launching the app from fresh, i have made sure nothing else is running in the background but its a pain when it reboots the system. Hope they fix it with this new update their talking about on with the netflix partnership.
 

madae

New member
Feb 28, 2018
1
0
0
I have the same issue. After a min of playing a Netflix video, the phone freezes and dies. Most of the time it doesn't reboot automatically.

Netflix cannot be found in the list inside game booster. Anyone found a fix for this?
 

iStasis

Senior Member
Nov 22, 2017
193
25
0
This is happening more often now and sometime im discussing with Razer but so far unable to find the cause of the problem as its not like the phone is running low on memory, Im sure Razer & Netflix are aware of the issue but all ive been told is wait for the next system update. They didnt try to blame each other or bother to get me to factory wipe the device or reinstall the app. Which unless they have seen my support call history in the past and didnt make me go through the basic troubleshooting step as part of their customer service or aware of the problem already im not too sure,

They only asked if it happens with other Apps which i explained YouTube and Amazon Prime work perfetly every time but the Netflix app is about 50/50