Netflix issues

[Torombolo]

Hello just wondering if i am the only one

If i open netflix for the "ok google open netflix" command and play a video after 15 to 30 seconds it will freeze the phone and restart it.

Then i open the app with out the assistant and it works well.

Anyone else experiencing this issues?

 

[fzurita]

Netflix does cause the phone to reboot for me as well. I don't even have to use the assistant to open it. It makes the phone reboot when opened normally as well.

 

[kdogguk]

I had a problem with Netflix losing the picture and having to reopen the app to fix it.

 

[Torombolo]

Netflix does cause the phone to reboot for me as well. I don't even have to use the assistant to open it. It makes the phone reboot when opened normally as well.

Use game booster to set up cpu to top and match fps with screen refresh

 

[Rox598]

Grab a bug report zip and post the link here for the devs to take a look

 

[TheCrazyLex]

For the people who are experiencing the problem with the device reboot while using Netflix, please try completely removing the Netflix app from game booster (by unticking it inside of the game booster configuration).
Please let me know whether that helps.

Alex

 

[fzurita]

So switch it to "Custom" mode then make sure it's not selected?

---------- Post added at 11:12 PM ---------- Previous post was at 11:09 PM ----------

Grab a bug report zip and post the link here for the devs to take a look

You mean grab a bug report after the phone finishes rebooting?

 

[fzurita]

Netflix crash bug report

Here is a bug report right after the crash and the phone finished rebooting.

 

[TheCrazyLex]

So switch it to "Custom" mode then make sure it's not selected?

Just unticking it in the game list should be enough.

 

[fzurita]

The game list doesn't show unless I hit custom. The crashes happen even when I'm in power save mode:

 

[fzurita]

Also, while I'm reporting bugs. I get excellent battery life when I'm in airplane mode with WiFi enabled and in power save mode, about 9.5 hours of SOT.

When I disable airplane mode though, my battery life is very poor. I'm only getting around 4.5 hours of SOT. Even when the screen is off, I have had battery drain around 30% over night. I do live in an area with poor reception, I'm not sure if it has anything to do with that. But I have never had such bad standby battery drain before.

 

[TheCrazyLex]

The game list doesn't show unless I hit custom. The crashes happen even when I'm in power save mode:

I see what you mean now. Please choose custom for this test.

 

[iStasis]

Really hope they fix some of the netflix issues as i still get some graphical issue with the application

Looking at latest news from Razer their boasting about their new Surround Sound and HDR "BOTH Netflix HDR and 5.1 surround sound content" on the razer website.

https://press.razerzone.com/press-r...-premium-smartphone-entertainment-experience/

 

[fzurita]

I just had Netflix cause a phone reboot while using the "Custom Mode" with Netflix omitted in the game booster.

 

[aknotts415]

I just had Netflix cause a phone reboot while using the "Custom Mode" with Netflix omitted in the game booster.

@TheCrazyLex wonder if this is getting bugged because the nexflix app has the HDR and Dolby 5.1 that's to come half baked and causing it to reboot?

 

[iStasis]

Ive had it for a while just randomly happens when launching the app from fresh, i have made sure nothing else is running in the background but its a pain when it reboots the system. Hope they fix it with this new update their talking about on with the netflix partnership.

 

[lonetormenter]

If you're experiencing the issue, feel free to post the bug report here so @TheCrazyLex can take a look.

 

[fzurita]

If you're experiencing the issue, feel free to post the bug report here so @TheCrazyLex can take a look.

I posted it a few posts back.

 

[madae]

I have the same issue. After a min of playing a Netflix video, the phone freezes and dies. Most of the time it doesn't reboot automatically.

Netflix cannot be found in the list inside game booster. Anyone found a fix for this?

 

[iStasis]

This is happening more often now and sometime im discussing with Razer but so far unable to find the cause of the problem as its not like the phone is running low on memory, Im sure Razer & Netflix are aware of the issue but all ive been told is wait for the next system update. They didnt try to blame each other or bother to get me to factory wipe the device or reinstall the app. Which unless they have seen my support call history in the past and didnt make me go through the basic troubleshooting step as part of their customer service or aware of the problem already im not too sure,

They only asked if it happens with other Apps which i explained YouTube and Amazon Prime work perfetly every time but the Netflix app is about 50/50