Hard reset
I just did the same... Here is how I resolved it. You need to do a HARD RESET per B&N NOOK support.
STEPS:
0. Make sure you have at least 20% battery charge or plug in a charger.
1. Power off your NOOK.
2. Press and hold the power button for 3 sec, screen will light up and will start booting.
3. While booting HOLD (1) the POWER button for 12 sec or until the three boot dots stop/freeze.
4. Press and hold the power button for 3 sec.
5. While booting HOLD (2) the POWER button for 12 sec or until the three boot dots stop/freeze.
6. Press and hold the power button for 3 sec.
7. While booting HOLD (3) the POWER button for 12 sec or until the three boot dots stop/freeze.
8. Press and hold the power button for 3 sec.
9. While booting HOLD (4) the POWER button for 12 sec or until the three boot dots stop/freeze.
10. Press and hold the power button for 3 sec, let the NOOK fully boot up. You will get Factory Reset screen. THIS WILL ERASE ALL YOUR SETTINGS & DATA.
NOTE:
If are on firmware version 4.5 you will not be able to register your device with B&N. "Error: Unable to connect to the NOOK service. Please try later.". Need a newer firmware. You can download the latest firmware here under the "Manual Download Instructions"
ht[delete]tps://help.barnesandnoble.com/app/answers/detail/a_id/4212/kw/4212
B&N firmware
ht[delete]tps://su.barnesandnoble.com/nook/piper/4.9/piper/2.37/update.zip
ht[delete]tp://su.barnesandnoble.com/nook/piper/4.7/2.102/update.zip
ht[delete]tp://su.barnesandnoble.com/nook/piper/4.6/2.13/update.zip
ht[delete]tp://su.barnesandnoble.com/nook/piper/4.5/1.14/update.zip
I just did the same... Here is how I resolved it. You need to do a HARD RESET per B&N NOOK support.
STEPS:
0. Make sure you have at least 20% battery charge or plug in a charger.
1. Power off your NOOK.
2. Press and hold the power button for 3 sec, screen will light up and will start booting.
3. While booting HOLD (1) the POWER button for 12 sec or until the three boot dots stop/freeze.
4. Press and hold the power button for 3 sec.
5. While booting HOLD (2) the POWER button for 12 sec or until the three boot dots stop/freeze.
6. Press and hold the power button for 3 sec.
7. While booting HOLD (3) the POWER button for 12 sec or until the three boot dots stop/freeze.
8. Press and hold the power button for 3 sec.
9. While booting HOLD (4) the POWER button for 12 sec or until the three boot dots stop/freeze.
10. Press and hold the power button for 3 sec, let the NOOK fully boot up. You will get Factory Reset screen. THIS WILL ERASE ALL YOUR SETTINGS & DATA.
NOTE:
If are on firmware version 4.5 you will not be able to register your device with B&N. "Error: Unable to connect to the NOOK service. Please try later.". Need a newer firmware. You can download the latest firmware here under the "Manual Download Instructions"
ht[delete]tps://help.barnesandnoble.com/app/answers/detail/a_id/4212/kw/4212
B&N firmware
ht[delete]tps://su.barnesandnoble.com/nook/piper/4.9/piper/2.37/update.zip
ht[delete]tp://su.barnesandnoble.com/nook/piper/4.7/2.102/update.zip
ht[delete]tp://su.barnesandnoble.com/nook/piper/4.6/2.13/update.zip
ht[delete]tp://su.barnesandnoble.com/nook/piper/4.5/1.14/update.zip
Unfortunately, I got into trouble. I downloaded the su.barnesandnoble.com/nook/piper/4.5/1.14/update.zip file, copied it to the root directory, restarted the device. For a while the old one left everything but in a minute started upgrading ... Then he restarted and came the surprise: "Unfortunately, NOOK has stopped." And another subtitle appears: "com.nook.partner is not responding. Do you want to close it? " Choosing: Wait or No.
Unfortunately, I'm not very familiar with these things, so I would like to ask for help after the NOOK brick.
What can I do???