New Official Samsung Battery Won't Charge Properly

[DarkGuyver]

I recently purchased a official Samsung Spare Battery for my N910C via a UK based online retailer. However I am having problems getting it to charge properly using fast charging. I've tried a couple of different battery calibration methods that I've found online.

Drain the battery fully then charge it and repeat the process 2 more times.

Drain the battery fully then charge it. After it's charged fully turn it on and you should notice that it's not fully charged. Plug it back into the charge and let it complete charging while the device is powered on. Then reboot the device and repeat the previous step if need.

But both of these methods don't work. Can somebody provide me with a walkthrough on how to correctly configure my new battery please?

 

[Kinsman-UK]

I recently purchased a official Samsung Spare Battery for my N910C via a UK based online retailer. However I am having problems getting it to charge properly using fast charging.

I bought my replacement a couple of months ago directly from Samsung UK. Are you sure what you got is a genuine Samsung? There are so many convincing fakes about, which is why I went directly to the source to make sure I got the real thing. It cost a bit more, but worth it. Mine charged to 100% first time, and has been great ever since (6+ hours SoT). I never use fast charging though, always wireless charging. However, I did charge via USB the first three times, and two of those were from 0-100%. That's the only calibration I had to do. I would suggest avoiding fast charging for the first few charges (no scientific evidence for that, just my own opinion).

Other than what you have described though, I don't know of any other way of calibrating... this is essentially what I did "Use the phone until the battery goes to zero and the phone turns off. Do not turn it on. Plug in the charger and charge it to 100%. Drain the battery again and then charge it to 100%".

 

[DarkGuyver]

Other than what you have described though, I don't know of any other way of calibrating... this is essentially what I did "Use the phone until the battery goes to zero and the phone turns off. Do not turn it on. Plug in the charger and charge it to 100%. Drain the battery again and then charge it to 100%".

I would have gotten mine directly from Samsung too but they are current out of stock of the Note 4 batteries. I tried to calibrate it again but no joy. So I filled it a RMA form on the retailer's site and couriered it back to them for a replacement. Hopefully I just got a faulty battery.

 

[Kinsman-UK]

I would have gotten mine directly from Samsung too but they are current out of stock of the Note 4 batteries. I tried to calibrate it again but no joy. So I filled it a RMA form on the retailer's site and couriered it back to them for a replacement. Hopefully I just got a faulty battery.

Can highly recommend Anker if you have no luck with your replacement. Also PolarCell seem to have a good reputation - bit harder to get though: https://www.amazon.co.uk/dp/B00UQPU2V6

 

[cacingbesar]

there is a good chance that you got a fake battery.

 

[Kinsman-UK]

Anker success story on Reddit:

https://www.reddit.com/r/galaxynote4/comments/4zfrbv/fixed_a_ton_of_issues_with_a_new_battery_2_oem/

 

[Levistras]

I ordered a battery and got a fake one, it didn't have the NFC coils in it (you can visibly see that there was no raised section where the NFC coils sit, and also NFC wasn't able to scan or detect anything). It also didn't have the water damage sticker present.

I returned it and bought from another vendor, new battery works great and definitely has the proper NFC coils.

 

[DarkGuyver]

I ordered a battery and got a fake one, it didn't have the NFC coils in it (you can visibly see that there was no raised section where the NFC coils sit, and also NFC wasn't able to scan or detect anything). It also didn't have the water damage sticker present.

I returned it and bought from another vendor, new battery works great and definitely has the proper NFC coils.

The faulty one that I got was also a Genuine Samsung Battery with the NFC coil and everything, I'm waiting for the retailer to send me a replacement unit.

 

[DarkGuyver]

Ok, so my replacement battery arrived yesterday. I got it to charge fully last night before I went to sleep. I drained it today and tried charging it but it stopped charging at 81%. I was just wondering is this because I was sent a official UK N910F Battery which is not compatible with my UAE N910C? Is that the reason why my replacement spare battery won't charge properly on my N910C?

 

[toby6570]

Ok, so my replacement battery arrived yesterday. I got it to charge fully last night before I went to sleep. I drained it today and tried charging it but it stopped charging at 81%. I was just wondering is this because I was sent a official UK N910F Battery which is not compatible with my UAE N910C? Is that the reason why my replacement spare battery won't charge properly on my N910C?

This is a problem many people are having, I have searched the net extensively trying to find a solution, but no luck. I believe it started happening on one of the updates to 6.0.1. The only sure fire way to get your battery to charge fully is charge it until it stops charging (usually around 78-92%) then take the battery out and hold the power button down for a while then put the battery back in. It will usually jump to ~96% and will charge to 100%.

If you drain the battery below ~80% the same thing will happen. If you charge it before it gets down to ~80% it will charge fully. Sometimes you will need to unplug the charger and plug it in again to get it to charge. Hopefully they will fix this in the next update. This last update finally fixed the random boots for me. Before that I had to flash the ROM or do a factory reset about every 10 days.

 

[DarkGuyver]

This is a problem many people are having, I have searched the net extensively trying to find a solution, but no luck. I believe it started happening on one of the updates to 6.0.1. The only sure fire way to get your battery to charge fully is charge it until it stops charging (usually around 78-92%) then take the battery out and hold the power button down for a while then put the battery back in. It will usually jump to ~96% and will charge to 100%.

If you drain the battery below ~80% the same thing will happen. If you charge it before it gets down to ~80% it will charge fully. Sometimes you will need to unplug the charger and plug it in again to get it to charge. Hopefully they will fix this in the next update. This last update finally fixed the random boots for me. Before that I had to flash the ROM or do a factory reset about every 10 days.

What I find strange is that I don't have the same problem with the battery that came with my N910C. It just happens with the new spare battery that I ordered online!

 

[toby6570]

What I find strange is that I don't have the same problem with the battery that came with my N910C. It just happens with the new spare battery that I ordered online!

Yes, the same thing happened to me. It would only do it with the new spare battery, but not the original. I thought the new battery was bad and thought about sending it back, but then the original battery started doing it after a few swaps also. I've bought two more spare batteries and they do it as well. I have a couple of cradles I keep plugged into the wall and usually just swap batteries when it gets low, but it gets to be a bit of a hassle as I have a defender case. Hopefully it will get fixed in the next update. Hard to believe that I have 4 bad batteries, but I guess it's possible.

---------- Post added at 01:01 AM ---------- Previous post was at 12:12 AM ----------

I think I will try buying some Anker batteries and see if they work better. I've been buying the "New Original OEM Samsung" batteries from ebay. I just read a review about the Anker batteries on ebay and it said the "OEM replacement batteries would only charge to 90% and he thought it was his phone, but the Anker batteries last all day now." They cost a lot more, but it will be worth it if it gets rid of this annoying problem. I will post a follow up after I get them and let you know how it goes.

 

[stephendt0]

I'm having the same problem. Are there any batteries that are decent quality from Ebay or Aliexpress? It's all I have to choose from unfortunately. Luckily the seller is sending me a new battery but I'm afraid I'll just get more rubbish

 

[Stiffy_Scotland]

Same thing happens with me.. the battery will just not show the precentage properly.

But what i have noticed is that when it gets to around the 80% mark and you seen it takin longer than usual to finish... take the battery out and insert it again.. it will then show up at 100% charged.

What I have also noticed is that when it gets to 15%, the power starts to drain faster than it should even in ultra power save mode.

so dont know what to do.

 

[toby6570]

I'm having the same problem. Are there any batteries that are decent quality from Ebay or Aliexpress? It's all I have to choose from unfortunately. Luckily the seller is sending me a new battery but I'm afraid I'll just get more rubbish

Yes, they sell Anker batteries on ebay. I bought mine directly from Anker though.

 

[DarkGuyver]

Yes, the same thing happened to me. It would only do it with the new spare battery, but not the original. I thought the new battery was bad and thought about sending it back, but then the original battery started doing it after a few swaps also. I've bought two more spare batteries and they do it as well. I have a couple of cradles I keep plugged into the wall and usually just swap batteries when it gets low, but it gets to be a bit of a hassle as I have a defender case. Hopefully it will get fixed in the next update. Hard to believe that I have 4 bad batteries, but I guess it's possible.

My problem is that the new spare battery is not charging fully. I don't have problems when using my N910C and the battery meter acting irratic.

 

[stephendt0]

Yes, they sell Anker batteries on ebay. I bought mine directly from Anker though.

Sadly, the only Anker batteries I see are shipping from Canada, which is too pricey to get to Aus. Another one here is X Power, but they do look a bit rubbish... 5600mah my a**, and I doubt it has NFC

 

[toby6570]

Sadly, the only Anker batteries I see are shipping from Canada, which is too pricey to get to Aus. Another one here is X Power, but they do look a bit rubbish... 5600mah my a**, and I doubt it has NFC

Try going to anker.com and see how much shipping from there is. I couldn't find any shipping rates, but I saw their warranty which says they will "take care of all quality-related issues with a FULL REFUND including any return shipping costs" for orders shipped internationally. You may have to make an account and put it in your cart to see how much shipping is or you can just email them. They also have Anker batteries on Amazon.

They are located in California and I'm in Washington state so hopefully I should get them soon and I will report back here if it fixes the problem. I sure hope it does because the phone is finally working pretty good except for this problem.

 

[stephendt0]

Try going to anker.com and see how much shipping from there is. I couldn't find any shipping rates, but I saw their warranty which says they will "take care of all quality-related issues with a FULL REFUND including any return shipping costs" for orders shipped internationally. You may have to make an account and put it in your cart to see how much shipping is or you can just email them. They also have Anker batteries on Amazon.

They are located in California and I'm in Washington state so hopefully I should get them soon and I will report back here if it fixes the problem. I sure hope it does because the phone is finally working pretty good except for this problem.

They do everything through Amazon and it's unavailable...

https://www.amazon.com/dp/B00PTVUWR...17145&creative=399373&creativeASIN=B00PTVUWRQ

 

[toby6570]

They do everything through Amazon and it's unavailable...

https://www.amazon.com/dp/B00PTVUWR...17145&creative=399373&creativeASIN=B00PTVUWRQ

I found this one:

https://www.amazon.com/Anker-3220mA...QQA0/ref=sr_1_1?ie=UTF8&qid=1473638501&sr=8-1

They might ship through Amazon, but you can order them at their site.