New user needs help!

[gerryex]

Hi ALL,

I just got my ZW yesterday and although there was a fair amount of frustration initially I think I'm getting the hang of it. I do have small wrists so its kind of big, but I think its livable. I have a few questions I hoping to get some answers to.

It is paired with an LG Volt running Kit Kat 4.4.2 and the ZW got updates to Android OS 5.1.1.

1. Part of the frustration I had yesterday was in connecting to my phone. I had already installed the Android Wear and Zenwatch apps on my phone and I started both and then turned the ZW on for the first time and it did connect reasonably soon. It updated and then I played with it for a while powering both down to see what would happen. But then I had hard time re-connecting and ultimately had to do a factory reset and the ZW updated again and at least it did connect. Now when I want to use the ZW I power on the phone, start the A-Wear app and then power up the ZW. The last several times it did connect but took a minute or so. My question is this all normal operation for the ZW and have others had to do a factory reset?

2. One thing that really bothered me was that when the ZW was connected all the sounds on the phone (like the sound when you tap on an icon) were very low, almost silent. Even when I powered down the ZW the sounds were still very low. I had to restart the phone to restore the proper sound level. BUT . . . this morning I tried everything out before writing this and the ZW connected and the tapping sounds on the phone are FINE!!! This is not what it was doing yesterday! Has anyone seen this behavior?

3. When an incoming call comes in the ZW displays the caller ID and if its in my contacts their name and picture - this is what I really wanted in a watch. Then you can swipe to the red to send the call to voice mail or swipe to the green to connect the call. Once connected there are three screens: Mic, Speaker and Hang up. Tapping on the Mic draws a line though it and mutes the mic. But tapping the Speaker also draws a line through it but that TURNS ON THE SPEAKER, just the opposite of the Mic. Is this a bug?

4. Lastly, from the clock face, when I swipe to the left the first screen are the apps. The third screen is the Google Now stuff. But the second screen says: No contacts found - Add contacts to contacts app on phone. But I have plenty of contacts in the app on the phone and when a call comes in the ZW correctly shows the called ID info from my contacts. Is there another place I have to enter the contacts on the phone?

Thanks in advance for anyone who can help me out!!

Gerry

 

[itechnoguy]

1. I definitely have seen some delay between connecting the Zenwatch and my phone (Zenfone 2), sometimes I have to fully close the Android Wear app and reset the BT connection before it reconnects, usually if I reboot either the watch or phone, or if I separate the pair too far, and the connection is dropped. I did, at one point have to do a system wipe, but it's gotten better over the updates.

2. It might be that your phone is trying to route sounds to the ZW as an audio device (not too sure about this one, since I leave my phone on vibrate at almost all times).

3. The call control is pretty buggy, since it's not Android Wear native, it's an Asus made app. It's kind of weird, if I tap the speaker button, it doesn't reflect it on my phone, but it turns on speaker anyways, and if speaker was already on, it also draws a line through the icon on the watch. Hopefully they fix this in a future update.

4. I believe you need to have your contacts synced with your Google account, because I think incoming calls just read off of what the phone says.

 

[gerryex]

Hi itechnoguy,

Thanks for the input. First off I just wanted to say that I ordered the Zenwatch 2, but not for its new features. My wrist is kind of small and the original ZW was just way to big on it. So I ordered the smaller ZW 2 and I'm hoping it fits better.

As far as my questions:

1. Before I decided to get the ZW 2 and was still playing with the ZW it did seem to connect more reliably. So maybe the ZW 2 will connect even better!

2. I don't know why it did that but the last several times that the ZW connected the phone's sounds were normal!! Strange!

3. Yeah, I kind of figured that.

4. Once I get settled with thee ZW 2 I'll play with Google some more to see if that helps.

Again, thanks very much for your comments.

Gerry

 

[dharmateja]

hi
i got ZW yesterday and it syn to my lg g2 mobile but the contacts it says" add contacts to contacts app on phone" .all my contacts are in my phone tho
can you help me please

 

[joe3456]

hi
i got ZW yesterday and it syn to my lg g2 mobile but the contacts it says" add contacts to contacts app on phone" .all my contacts are in my phone tho
can you help me please

I have the same problem. But I've gotten answers from several people that the contacts on you phone are NOT the contacts that will show up in the contacts on the watch. It seems that you have to add contacts into Google somewhere and frankly I really haven't looked into it any further. I think if you go into you Gmail account on the web there is some place to enter contacts and perhaps they will then show up on the watch.

Gerry