Nexus 7 defects?

Where did you receive your defective Nexus 7 from?

  • Google Play Store

    Votes: 705 57.7%
  • GameStop

    Votes: 77 6.3%
  • ebuyer

    Votes: 61 5.0%
  • Staples

    Votes: 140 11.5%
  • Office Depot

    Votes: 71 5.8%
  • Sams Club

    Votes: 40 3.3%
  • Adorama

    Votes: 15 1.2%
  • Walmart

    Votes: 92 7.5%
  • Best Buy

    Votes: 56 4.6%

  • Total voters
    1,222
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Amphibliam

Senior Member
Feb 28, 2011
1,916
404
Get this..I'm returning my defective REPLACEMENT unit and they are charging me the 15% restocking fee.......whatever I'd rather lose some money than have garbage devices

If they pull that with me, I'm not allowing it. I will continue calling and asking to talk to supervisors until they agree. I shouldn't have to pay for their mistakes. This is the kind of corporate greed that makes me angry.

Sent from my Galaxy Nexus using xda premium
 

Outrager

Senior Member
Jun 14, 2012
403
49
Yup. ASUS wanted me to pay to repair the damage they caused on my tablet. Fight it and take it to the newspaper.

Sent from my Galaxy Nexus using Tapatalk 2

That can't be good. I guess I'll just keep exchanging until I get a "perfect" one then before my 14day window to exchange expires from J&R.
 

Itsfugginhot

Member
Jul 18, 2012
38
7
FINALLY returned my horribly lifting screen WITH dead pixel AND previously opened and resealed box. Filed a BBB report on Google.

Got a new one in the mail from OfficeMax........ANOTHER SCREEN ISSUE! Though its barely with zero dead pixels......its still not perfect. I'm returning units until I get a 100% perfect product.

I didn't buy a NEW tablet to have issues with it.
 

Switchbitch

Senior Member
Aug 2, 2009
223
37
Well I just picked up a replacement, it doesn't have a raised screen but it's flush with the rim on the left, instead of being slightly recessed like it is on the right. So I know it's probably a faulty one. I think I may keep it and RMA it down the line when the manufacturing problem has been sorted. I think every single N7 in this first batch has the screen problem already, or it is just waiting to develop.
 

Itsfugginhot

Member
Jul 18, 2012
38
7
Well I just picked up a replacement, it doesn't have a raised screen but it's flush with the rim on the left, instead of being slightly recessed like it is on the right. So I know it's probably a faulty one. I think I may keep it and RMA it down the line when the manufacturing problem has been sorted. I think every single N7 in this first batch has the screen problem already, or it is just waiting to develop.

Im starting to think this too and yours is EXACTLY like mine. If you dont have a laundry list of messed up issues......you maybe lucky LOL
 

compact_bijou

Senior Member
Nov 17, 2006
821
253
Absurdistan
Mine was perfect in every way apart from not being able to take a charge.

Well, it did take a 1% charge when left on charge for 8 hours overnight.

Off charge the power dropped like a stone, even when switched off.

Replacement unit is expected any time today.

If that's also defective I'll have a refund and wait for the manufacturing defects to be ironed out before buying another.

By that time the competition may have caught up.
 

ngc316

New member
Jul 25, 2012
3
0
Philadelphia
Bought mine at Staples. I have the backlight bleeding issue on the left side of the screen. I have noticed that it is mainly only noticeable in certain apps when my screen brightness is set to very low. If the screen is set to a higher brightness level, I don't notice the bleeding. When the brightness is set to low, I've noticed the bleeding is mostly noticeable when I have a blank tab open in chrome. If you want to check for bleeding, I'd suggest setting your brightness to as low as possible and opening a blank tab to see if you notice it. Seems to be easiest to spot on a white background.
 

Outrager

Senior Member
Jun 14, 2012
403
49
Bought mine at Staples. I have the backlight bleeding issue on the left side of the screen. I have noticed that it is mainly only noticeable in certain apps when my screen brightness is set to very low. If the screen is set to a higher brightness level, I don't notice the bleeding. When the brightness is set to low, I've noticed the bleeding is mostly noticeable when I have a blank tab open in chrome. If you want to check for bleeding, I'd suggest setting your brightness to as low as possible and opening a blank tab to see if you notice it. Seems to be easiest to spot on a white background.

Wouldn't it be easier to see on a black background at highest brightness?
 

Outrager

Senior Member
Jun 14, 2012
403
49

darchur

Senior Member
Jul 17, 2012
123
5
I wish I hadn't read about screen lifting after really looking at it I notice a hairs width of screen but I have a two year warranty so I will just wait and see if it actually gets noticeable before I send it off to be fixed.

Sent from my Nexus 7 using xda app-developers app
 

exzacklyright

Senior Member
Jan 25, 2011
801
107
Socal
I wish I hadn't read about screen lifting after really looking at it I notice a hairs width of screen but I have a two year warranty so I will just wait and see if it actually gets noticeable before I send it off to be fixed.

Sent from my Nexus 7 using xda app-developers app

me too. It's about a hair

Mandated from Stannis Baratheon
 

siewkaiyek

Senior Member
May 30, 2012
50
13
Guelph
i guess my case is the rare ones other than the screen lifting, dead pixel and light bleeding..the power button is really sensitive and it does not have the solid clicking feel that the volume rocker has..i think the button was not placed properly..and i also have dust under the screen which is not obvious but noticeable under bright color screen :(
 

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  • 4
    I have a theory too, nothing in life is perfect, or pristine. Even the hottest super model gets a pimple on her ass from time to time, and I wouldn't ship her off just because of a blemish. No company makes a perfect product, and people, due to an irrational OCD with electronics want it 100% perfect, and as long as people are assembling these products, there will be imperfections. The sad part is, the vast majority of the things people return electronics for do not impact the use of the product, and are barely visable to the naked eye. We love to put everything under a microscope, though. Gotta have something to freak out about, I suppose.

    Soooooo everyone should just be happy with their defective N7's because a product working 100% the way it is supposed to is too much to ask for?
    I pre-ordered mine from the Play Store on the 28th with the case. I have received no word or email or nothing yet on when/if mine is being shipped. Not a peep. Though it does bring a tiny sparkle to my eye to see all the people that bashed Google just because Gamestop was giving them out so early, only for so many of the GameStop ones to have issues thus far.

    I hope mine is flawless. If it has lightbleed issues, Ill return it depending on how severe. If it has flickering issues, those wont bother me unless it is severe and happening with just about every page refresh etc. If mine has a little separation from the back of the device, I'll first try to push it back in place, if that doesn't work, I will throw my cover on there and see if that helps with the issue. If not and the squeaking becomes a nuissance from just normal use rather than being a very very occasional thing, I'd probably return it.

    For me it all depends on the severity of the issue I may encounter if it is worth the trouble of having it replaced.
    But my original point: It is not unreasonable for every single person that ordered a Nexus 7 to have a completely defect-free device.
    So your "not everyone or everything is perfect!" argument is just flawed and invalid.
    3
    My screen doesn't lift but I'm noticing a little creaking on the left side. It only happens really when I squeeze the tablet which I normally wouldn't do. Am I being picky thinking about returning it or should I be happy my screen is level and just live with it?

    Take my advice. If everything else is working properly, keep it. It's not worth nitpicking over something like this and then getting another unit with worse problems. You'll regret it.
    3
    Excellent device but mine isn't flush on the right side of the screen. (Portrait)
    After a few hours of use it's starting to pop if you press midway on the bezel.

    The problem seemed to be getting worse today but after hearing it's just a clip (not glue) - I resorted to force.
    I needed to put quite a bit of pressure (more than seems safe) to do it, but it has properly clicked back into place now.
    Smooth the side back into place then pinch it firmly with your thumb and forefinger in the middle of your 'rise'.
    (turn your screen off if you're squeamish - you will hear a loud click when it goes back in)

    DEFINITELY FIXED :good:

    WARNING: THIS CAN BREAK YOUR SCREEN

    For clarity, I didn't have any dents in the bezel. Try to spread any pressure on the screen side. Pinch the bezel together, not the lcd panel.
    Your problem might be different to mine, so try this at your own risk.

    pinch-bezel.jpg
    3
    all those sold by the play store were recalled from their shipping hubs due to ASUS's defects. Hence the delay. When we receive our devices, they should be defect free.


    Please stop making things up. People might start believing it.
    2
    They may have had a flaky bunch initially, but my personal theory is that these defects are occurring because it's been so hot this summer (at least in the us). Just hear me out out on this one: they put your pristine N7 in the back of xyz shipping truck, which then promptly heats up to over 100 degrees in the summer sun. At that temp, the metal starts expanding, the glue softens, you get a timely bump in the road, and BAM you have a damaged device. That seems plausible, at least to me. Another thing to worry about, as my N7 is coming fro. CALIFORNIA into the hot south.