No Notification Sounds

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Sir Loyne

Member
Nov 25, 2022
24
0
After getting android 12, I have no notification sounds. More specifically, I have no notification sounds through the phones speaker. I have sounds through the headphone jack and over Bluetooth. If I go into the sounds settings, I can change my ring tone and hear it, but there's no sound when I change my notification sound. I did a hard reset this morning and when my phone was "factory new" there was still no sound. If only I could find someone to revert my phone back to 11. google only makes the world worse.
 

Royaltiger

Senior Member
Jan 24, 2012
222
28
LG V60 ThinQ
You don't mention what version/carrier is your V60. If it is T-Mobile/US Cellular then you could easily download the relevant firmware for Android 11 and flash it using LGUP. You should use partition download mode.
 

Sir Loyne

Member
Nov 25, 2022
24
0
You don't mention what version/carrier is your V60. If it is T-Mobile/US Cellular then you could easily download the relevant firmware for Android 11 and flash it using LGUP. You should use partition download mode.
It's an "unlocked" phone that shows the T-Mobile logo when I turn it on. I'm using Mint Mobile for my service, not that that matters.

So you're saying that I can just download android 11 and reinstall it? Which one should I get... the last "Android 11 R" or the last "Unknown"? Do I need the "LGUP Store Frame"? I'm definitely going to be looking into this.

Thanks
 
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Royaltiger

Senior Member
Jan 24, 2012
222
28
LG V60 ThinQ
Here is the problem in your case:

Since you are using the MVNO (i.e., Mint Mobile), none of the T-Mobile firmware will work. The reason is that even if you are on the T-Mobile network (via Mint Mobile) the functional operating bands are different assigned. So the firmware that you are seeing for T-Mobile are only for the individuals who are direct subscribers of the network not the ones who are MVNO.

You could give it a try but if you flash the T-Mobile firmware on your phone and if it does not work then you are in a nightmare. Because you will need the Mint Mobile firmware to re-flash your V60 in order for it to work on their network. And as far as I know, there is no firmware provided by MVNOs publicly.
 

Sir Loyne

Member
Nov 25, 2022
24
0
I thought that link you sent was just a generic LG firmware. So who's to blame for my phone being worthless then... LG, T-Mobile or Mint? This is why I generally hate technology. Someone comes out with an "update" that completely screws me over. I can't go back and their response is "Sucks to be you".
 

Royaltiger

Senior Member
Jan 24, 2012
222
28
LG V60 ThinQ
I totally understand your frustration. MVNOs don’t inform their customers all the detail. They just push their lower prices trapping their customers. I am not saying that they are deceptive but simply that they are not as transparent. And they just don’t give their customers all the options.

May I suggest that you go to a Mint mobile store and inform them your problem? If they have a technically informed person there, your problem could be fixed.

To console you, here is a problem that was posted here relating to MVNO. Audio was an issue there as well but from microphone.
 

Royaltiger

Senior Member
Jan 24, 2012
222
28
LG V60 ThinQ
To answer your earlier question, if you have to use a firmware it will be the ones marked for T-Mobile. Please don’t use the ones marked “unknown”.
 

Sir Loyne

Member
Nov 25, 2022
24
0
Thanks for your patience and responding. How do I know if the firmware from that link is for T-Mobile? Because of the TM in the number? The software version on my phone is V600TM30e. It's the security patch from September 1st. It doesn't say anything about it being for T-Mobile when I click on the last Android 11R firmare.

EDIT: Sorry. It says it's for U.S. Cellular in the description.

I don't understand how Mint factors into this. They aren't the ones providing the updates. I assumed they came from LG.

I have a timer app that, when the timer goes off, the alarm works. This makes me assume it's a purely OS problem. Have you heard of a ring tone app that overrides the system sound the way that timer app does? I'm going to see if such a thing exists. Even if it costs money, it's would be cheaper than having to buy a whole new phone because of a garbage update. And I don't see LG ever fixing the problem as they've stepped out of the phone market.
 
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Royaltiger

Senior Member
Jan 24, 2012
222
28
LG V60 ThinQ
Actually Android updates have not been satisfactory for many people. I had initially Android 10 that updated to 11. All kind of problems started happening (including battery drain and band allocation). So I went back to Android 10 and things were back to normal. When Android 12 rolled in, I tried it and found it to be better than 11 but still buggy. So I am again on Android 10 and staying here.

I am glad to learn that your phone was working well on Android 11. In terms of your ringer not working, here are possible scenarios:

1. Please check if your phone is in do not disturb mode.
2. See if your ringer‘s volume is mute.
3. If you change the ring tone, does the phone ring to give you a sample?
4. Have you installed any modded application (like Dolby Atmos, DTS etc.) that do interfere with ringer many times.
5. Please try these ringtones that are here. See if these work.
6. I am going do some research to find a solution.

As for the firmware, if you look at the list the T-Mobile ones are labeled TMO in the first column.

The firmwares are originally written by LG but given to various carriers who customize it to their phones and operating bands. So Mint Mobile operates on a pre-allocated band by T-Mobile. Now T-Mobile does not put its direct subscribers on those bands/frequencies. Hence the T-Mobile firmware does not include the Mint mobile bands or frequencies.

If you do flash a T-Mobile firmware, for example, your phone will be fine but the modem may not operate as it will be looking for T-Mobil network bands not Mint mobile. That’s the arrangement that MVNOs have with their carrier partners to protect each other from customer defection. In other words, if you go to the carrier directly you get better service and option albeit higher price. And if you go to MVNO, price is lower but you sacrifice service options.
 

Sir Loyne

Member
Nov 25, 2022
24
0
With 11 everything worked great. For me a phone is just a music / podcast / audiobook player that people can reach me on. I guess they still can. I just don't know it.

For the possible scenarios...
1. It's not in do not disturb mode.
2. It's not muted.
3. Yes. If I pick a ring tone, it will play play it. But not when the phone actually rings. When the phone "rings" it does vibrate and the light on the phone starts flashing. However, if I pick a different notification sound, it makes no noise at all.
4. I haven't installed any modded modded audio effects. I have several players installed, not that that should matter. Just to see, I ejected my 1TB card to see if that was somehow a problem. It's not, and I'm really grasping for straws with that one.
5. All of those ring tones play.

Your explanation of firmwares makes sense. I guess that's why Mint requires you to have an unlocked phone. So whose version of android 12 do I have? LG's, or T-Mobiles modified version of LG's modified for T-Mobile modified for Mint?
 

Royaltiger

Senior Member
Jan 24, 2012
222
28
LG V60 ThinQ
The firmware that you have was initially written by Google then customized by LG. LG directly submitted that to Mint Mobile (or via T-Mobile) who further customized that to their specifications.

Try to boot your phone in safe mode and see if it rings.

PROCEDURE:

1. Hold the power button on the phone till the option to power off/restart appears.
2. Press the power off (on the screen) and keep it pressed till "boot into safe mode" appears.
3. Choose "Turn on" to restart the phone in Safe mode.
4. When the phone restarts you will see the "safe mode" on the screen.
5. Now try to make a call to your phone to see if it rings.

Please make sure bluetooth is off.

DO THIS AFTER ABOVE PROCEDURE:

Take your SIM card out and replace it with a different active sim card (if you have one). See if your phone rings with the new sim card when in normal mode (not safe mode).

Let us know the result of both events.
 

Sir Loyne

Member
Nov 25, 2022
24
0
I've tried starting in safe mode a couple of times already. Nothing. When my phone is connected to a portable speaker via the headphone jack, I can hear notification sounds when I change it. The same for when I'm using Bluetooth headphones.

I was thinking of other things that might have caused the problem, and you might be pretty upset that I'm just mentioning this now. Over the summer I had dropped my phone and it was no longer able to be charged unless I was using a high speed charger. I brought it to a shop in my town and the guy replaced the little circuit board the charging port is on, as well as the battery. But I'd swear I still had system sounds through the speaker after that. For the life of me I couldn't say if that was before or after I got 12.
 

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Royaltiger

Senior Member
Jan 24, 2012
222
28
LG V60 ThinQ
Since you don’t have ringer working even in safe mode, it is highly unlikely that it is a software issue. I am leaning towards hardware problem. That’s why I suggested using a different sim card in your V60. SIM cards also create the exact same problem.
 

Sir Loyne

Member
Nov 25, 2022
24
0
I had assumed the opposite. That since I couldn't hear the notification sounds in the settings, even after do a full factory reset, that it was a software problem. The fact that I can hear all other audio out of the speaker, except the system sounds further made me think that. The ringer it very odd to me. I can hear it when I change ring tones, but not when the phone rings. All of thing made me think it was a driver problem.

I don't have another sim card I'm afraid. Could I put in someone else's from a different phone and a different carrier?

Do you think that new charging port could be a problem?
 

Royaltiger

Senior Member
Jan 24, 2012
222
28
LG V60 ThinQ
I am not ruling out the Android 12 as the culprit but since we don’t have the access to Mint mobile firmware, there is only that much we can do. You can use a SIM card from a different carrier as long as your V60 is unlocked to other carriers. Have you tried taking your SIM card out and reinstalling it after two minutes?

DO THE FOLLOWING:

1. On your phone, dial *#546368#*600#
2. It will give you some options.
3. Choose “Device test”.
4. Then choose “SAAT”.
5. Now choose “Service menu — Manual test”.
6. From there choose “Ring test”.

What happens?
 

Royaltiger

Senior Member
Jan 24, 2012
222
28
LG V60 ThinQ
From the above screen, you could choose “SVC Menu” and then choose “Factory Reset”. That will try to hard reset your phone. Could solve your problem but it will wipe out all your data. So make sure you have a backup of data.
 

Sir Loyne

Member
Nov 25, 2022
24
0
I already did a hard reset Friday morning. It started installing my backup right away, so I went into settings as soon as I could, and it made no noise changing the notification sound.

I ran that ring test and there was sound. Does that mean anything?

I'll try pulling my sim card out in a little bit. I have nothing to push it out with. Remember how bad it was when you could just push it in to pop it out? Progress!

Thanks for all of your help so far.
 

Sir Loyne

Member
Nov 25, 2022
24
0
I turned off the phone, ejected the sim card and turned the phone back on without it. No notification sounds. I turned the phone back off and waited 2 minutes, put the card back in and turned it on. No sound. Touch sounds works though. I hear a click everytime I touch the screen. It also makes a noise when I plug it in to charge it.
 

Royaltiger

Senior Member
Jan 24, 2012
222
28
LG V60 ThinQ
See if the solution suggested by engage4 above works. If not, let me recap where you stand.

You have an LG V60 phone T-Mobile variant. Although the phone is for T-Mobile, you decided to signup with Mint Mobile. You did not buy the phone from Mint. So after signing up, you got the sim card of Mint Mobile. And your phone was working fine. It was on Android 11 before you got Mint Mobile.

Then Mint pushed an update to Android 12. Since the update, the ringer is not working. Am I getting it right?

I am going to get a Mint Mobile sim card from a friend and see if my Android 10 T-Mobile V60 works fine (with configured bands). If it does, then you can absolutely flash an Android 11 firmware (of T-Mobile) on your phone. Problem solved.