No signal on LG V20 US996/LS997

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Apr 8, 2018
New York
LG V20
So I picked up this old flagship budget phone and I was having no service at all. I tried resetting the phone, and reconfiguring APN settings, scanning for networks, but nothing worked.

So I did some research, and it turns out I was told I was getting the US996 (factory unlocked) version which is compatible with all carriers. But when I look under the battery, it says LS997 instead. But when I look at the software settings, it says Software Version US99610p. The seller must have flashed the US996 firmware onto an LS997 (Sprint) phone.

So at this point, I'm pretty sure I got scammed, and the sad part is this phone isn't refundable. I thought maybe if I could somehow get this phone off the US996 firmware and back to the LS997 firmware it originally came with, I'd have no problems. My carrier is Sprint as well.

But the sad part is, there's no LS997 KDZ's which I could just flash, since Sprint, unlike other carriers, does not release KDZ's.

So at this point, what are my options? Any help will be greatly appreciated.


Senior Member
Dec 30, 2021
LG V20
Google Pixel 2 XL
Honestly Im not too sure since I have a H918 and none of those, Take my info with a grain of salt as I might be wrong, I think that the firmware update partition is not a part of the OS so you may be able to get away using the LS997 method?

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    Not sure if this is of much help, but if I were you I would unlock the bootloader and just flash a custom rom.