No WiFI & Bluetooth after Update - MAC Adress 02:00:00:00:00:00

[dubist]

After i updated the Firmware of my Moto Z XT 1650-03 i cant use Wifi and Bluetooth anymore and my MAC Adress is bit funny 02:00:00:00:00:00 .

I tried to flash a Firmware through RSD Lite but im getting the Error gpt validation failed.
After i removed the string in the .xml file the software is working till flashing boot.img and than i get the Error Phone Retourned Error.

What can i do ?

 

[quynh2v]

After i updated the Firmware of my Moto Z XT 1650-03 i cant use Wifi and Bluetooth anymore and my MAC Adress is bit funny 02:00:00:00:00:00 .

I tried to flash a Firmware through RSD Lite but im getting the Error gpt validation failed.
After i removed the string in the .xml file the software is working till flashing boot.img and than i get the Error Phone Retourned Error.

What can i do ?

So unhappy you!

Same here, i give to Moto warranty but they said need replace motherboard with more 400USD, and i taked it back.
Now bought oneplus 5 for replacement, it much better, can root, flash, upgrate any rom, kernel ... freely no problem.
Will never buy any Lenovo.

 

[Byte_76]

After i updated the Firmware of my Moto Z XT 1650-03 i cant use Wifi and Bluetooth anymore and my MAC Adress is bit funny 02:00:00:00:00:00 .

I tried to flash a Firmware through RSD Lite but im getting the Error gpt validation failed.
After i removed the string in the .xml file the software is working till flashing boot.img and than i get the Error Phone Retourned Error.

What can i do ?

I noticed the same thing with the wifi MAC when I flashed ElementalX kernel to my otherwise stock but rooted Moto Z.

Restoring from my TWRP backup resolved the issue and the MAC address displays correctly again.

Is your Moto Z bootloader unlocked and do you have TWRP installed? If not, maybe you can go down that route to flash a custom ROM. (unfortunately I don't think the official firmware is available)

 

[dubist]

no my Bootloader is still locked.
No possibility?

 

[Loader009]

If your bootloader ia still locked, you probably still have warranty.
Contact lenovo for that, they are your best bet.

 

[quynh2v]

I noticed the same thing with the wifi MAC when I flashed ElementalX kernel to my otherwise stock but rooted Moto Z.

Restoring from my TWRP backup resolved the issue and the MAC address displays correctly again.

Is your Moto Z bootloader unlocked and do you have TWRP installed? If not, maybe you can go down that route to flash a custom ROM. (unfortunately I don't think the official firmware is available)

Can you share your backup TWRP ROM?

Tks!

 

[Zenz_D]

Can I get copy of the correct rom from someone. Received a phone with the wrong one and don't have a backup to return to. Thanks.

 

[karendar]

I have the same issue. This happened after I tried flashing back the previous build on my Moto Z force. It flashed some partitions, but failed for the rest (For obvious reasons), so I need to figure out which partition has a mismatch and put it back to 7.1.1... Problem is, I need a full firmware to do this and it's not available online yet.

 

[karendar]

I'm pretty sure from my experience that it's just the modem which needs flashing. If someone is running a Moto Z unlocked on 7.1.1, can you do this in ADB in root and run the following command:

dd if=/dev/block/bootdevice/by-name/modem of=/sdcard/modem.bin

Then upload the modem somewhere for us?

 

[lollyjay]

I'm pretty sure from my experience that it's just the modem which needs flashing. If someone is running a Moto Z unlocked on 7.1.1, can you do this in ADB in root and run the following command:

dd if=/dev/block/bootdevice/by-name/modem of=/sdcard/modem.bin

Then upload the modem somewhere for us?

I think that this modem will work
https://www.androidfilehost.com/?fid=889764386195921696
It is for 7.1.1 stock
Download and extract then
fastboot flash modem NON-HLOS.bin

 

[karendar]

I think that this modem will work
https://www.androidfilehost.com/?fid=889764386195921696
It is for 7.1.1 stock
Download and extract then
fastboot flash modem NON-HLOS.bin

You my friend, just saved my phone. Wifi and BT is back. Thanks a million!

@Op, boot to safe mode:

Turn off phone
Hold vol down + Power
Connect phone to PC
Make sure fastboot is properly installed
fastboot flash modem NON-HLOS.bin
Reboot phone

Wifi and BT will be back up and running.

 

[lollyjay]

You my friend, just saved my phone. Wifi and BT is back. Thanks a million!

@Op, boot to safe mode:

Turn off phone
Hold vol down + Power
Connect phone to PC
Make sure fastboot is properly installed
fastboot flash modem NON-HLOS.bin
Reboot phone

Wifi and BT will be back up and running.

Glad I could help. The modem zip was prepared by erfan.

 

[minotaurus81]

Glad I could help. The modem zip was prepared by erfan.

Hi,

I've got the same Problem with WLan MAC 02:00:00:00:00:00 after updating.
I download the NON-HLOS.bin file.
but it is for 7.1.1 can i still use it?
I followed these steps:

-> Turn off phone (check)
-> Hold vol down + Power (check)
-> Connect phone to PC (check)
-> Make sure fastboot is properly installed (Fastboot? Ok, i am downloading the Adroid Studio with fastboot)
-> fastboot flash modem NON-HLOS.bin (check not yet)
-> Reboot phone (check not yet)
-----
wlan mac: 02:00:00:00:00:00
Android 7.0
Baseband_Version: M8996_1239.53.01.126R SRS
Build-Nummer: NPLS25.86-31-5
reteu
-----
I don't have any backup or experience with these things
A my phone is unrooted.
What does this line on the bootscreen mean -> "AP Fastboot Flash Mode (secure)"
These situation is just a little bit overwhelmed for me

 

[lollyjay]

Hi,

I've got the same Problem with WLan MAC 02:00:00:00:00:00 after updating.
I download the NON-HLOS.bin file.
but it is for 7.1.1 can i still use it?
I followed these steps:

-> Turn off phone (check)
-> Hold vol down + Power (check)
-> Connect phone to PC (check)
-> Make sure fastboot is properly installed (Fastboot? Ok, i am downloading the Adroid Studio with fastboot)
-> fastboot flash modem NON-HLOS.bin (check not yet)
-> Reboot phone (check not yet)
-----
wlan mac: 02:00:00:00:00:00
Android 7.0
Baseband_Version: M8996_1239.53.01.126R SRS
Build-Nummer: NPLS25.86-31-5
reteu
-----
I don't have any backup or experience with these things
A my phone is unrooted.
What does this line on the bootscreen mean -> "AP Fastboot Flash Mode (secure)"
These situation is just a little bit overwhelmed for me

This works only for phone with unlocked bootloader.

 

[minotaurus81]

This works only for phone with unlocked bootloader.

Ah ok thank you
is there any other Option to fix this problem without unlocking it? (have my phone now for 1.5 months).
Yes i know i have guarantee
If i unlock it is there any fool-proof tutorial?

 

[lollyjay]

Ah ok thank you
is there any other Option to fix this problem without unlocking it? (have my phone now for 1.5 months).
Yes i know i have guarantee
If i unlock it is there any fool-proof tutorial?

I am not aware of any solution other than wait for the next OTA.
As long as you know that your warranty is void after unlocking the bootloader, the procedure is well detailed on the Motorola website.

 

[karendar]

This works only for phone with unlocked bootloader.

No, that's not true. Flashing the GPT, the bootloader, the modem partition, the BT partition and DSP partition works fine in a locked bootloader phone. The only partitions that can't be flashed in a locked bootloader status is system, recovery and boot.

His issue is not the same as mine though, as mine occurred when I attempted to roll back to 7.0. He seems stuck on 7.0. So he would need the proper NON-HLOS.bin for his version and flash it.
@minotaurus81 did you update your phone to 7.1.1 and did it fail? Because that's the only way I think it could have messed up your phone. I strongly suggest that if you don't have the technical knowledge to fix this to return your phone for warranty repair. You might mess things up even further if you don't do the right thing...

 

[karendar]

I am not aware of any solution other than wait for the next OTA.
As long as you know that your warranty is void after unlocking the bootloader, the procedure is well detailed on the Motorola website.

Just to clarify, waiting for next OTA might not solve anything. OTA packages usually have .p (patch) files instead of the entire file to update with in order to save space. If it detects that a different modem is flashed on the device, it will simply fail and not flash anything else.

 

[Gh0strid3r]

Hey guys,
my phone has the same issue. I tried to flash the modem but that did not work, still no Wifi and Bluetooth. I did not unlock my phone yet since karendar stated there was no need for that.
My phone got wet a couple of months ago (which is why there is no warranty anymore) but it worked fine until I updated to 7.1.1 recently. So I'm pretty sure the issue is due to the update.
This is what happened when flashing the modem:

(bootloader) slot-count: not found
(bootloader) slot-suffixes: not found
(bootloader) slot-suffixes: not found
(bootloader) has-slot:modem: not found
target reported max download size of 536870912 bytes
sending 'modem' (81729 KB)...
OKAY [  1.766s]
writing 'modem'...
OKAY [  1.110s]
finished. total time: 2.892s

Does that look alright or should I unlock my phone and try again?
Thanks for your help

 

[octa87]

I have the same issue, but at least i have WiFi. Bluetooth not working anymore after 7.1.1. Tried everiything !!!!

Enviado desde mi XT1650-03 mediante Tapatalk