Nokia 3.2 TA-1156 does not receive updates - last update was April 2019

[HansiHusten]

I buy for our company only Nokia devices as Android One is for me the single most important feature! The devices are cheap and overall ok. Everything was smooth, until now.
We used Nokia 3.1 in the past until now as they ran out of production and they get kinda old, so I bought now the first 3.2 devices and I noticed, that the newest security update is only April 2019!
I tried multiple ways to force and update, which didn't work, and even had an hour long chat with the support telling me that for this build 00EEA_1_03D is really the latest update April 2019 and he cannot help me at all.
How can this be as Android One should always have the latest version of security updates?
We bought the devices on amazon.de where someone else also stated that he was stuck on April 2019.
So does anyelse have issues or experience with stuck or non-monthly-updates for the 3.2?

 

[Puppy2016]

The same issue here, I have a brand new TA-1164 (EU, 3 GB RAM, 32 GB storage) model and it is stuck on July 2019 update. There are more reports of this issue in Reddit Nokia forum.

The official Nokia support also told me this model has compass sensor which is not true. Unfortunately you can't get any good support these days

And there are similar reports for Nokia 4.2. The Android One program is just another Google joke as the whole platform is crap when it comes to security and support.

 

[Puppy2016]

There is a long discussion about it https://community.phones.nokia.com/...te-and-it-is-stuck-with-build-00eea-1-03d-why

 

[Puppy2016]

Has anyone resolved the issue? Nokia support is unable to help. It seems as the 00EEA_ firmware family is completely unsupported.

 

[Puppy2016]

I've just received 2019-08 update, still outdated. You have to recheck for new update again after the restart, it downloads 2019-09 right now.