Nokia 6 Incoming Call Screen

[Hurr_Durr]

Greetings,
I've recently bought a Nokia 6 for my mother, and, after some time, she is having a problem with incoming phone calls: she reports that, since two or three days, they are not showing anymore as they used to (screen below), but rather only as a pop-up on the highest part of the screen (similar to any notification from any app). I've tried to fix the problem for her but it's seems that the only way to bring up the old interface is to click on the pop-up, but my mother would rather have the "blue screen", as she calls it, every time she receives a phone call.
Thank you all for your time and sorry for my English, it is not my native language.

 

[sltushar]

Greetings,
I've recently bought a Nokia 6 for my mother, and, after some time, she is having a problem with incoming phone calls: she reports that, since two or three days, they are not showing anymore as they used to (screen below), but rather only as a pop-up on the highest part of the screen (similar to any notification from any app). I've tried to fix the problem for her but it's seems that the only way to bring up the old interface is to click on the pop-up, but my mother would rather have the "blue screen", as she calls it, every time she receives a phone call.
Thank you all for your time and sorry for my English, it is not my native language.

Okay listen, this is not a problem actually, from android lollipop to oreo, it was maintained that if you are doing something with other app and suddenly a call came and tak you to the whole incoming call interface
This intrupts your current apps working, but now it depends on you, whether u want to accept the calls from the top of screen or you can finish working on the current app like you are using whatsapp and messaging someone and suddenly a call come, then you might can answer the person you are messaging that an incoming call is coming just wait for a while so i come back after call to join you again.

This can help you making understandable thing between people you talking with or you are doing any bank work and suddenly an incoming call can intrupt that work so you can finish your work and accept it after few seconds

Hope you get your answer

 

[vishal.vp]

Hi, I am facing a slightly different issue. When the screen is locked, there is no Incoming Call Screen, instead only the screen gets lighted up with the digital clock, along with the ringer ofcourse. Any idea how to fix that?

 

[sltushar]

Hi, I am facing a slightly different issue. When the screen is locked, there is no Incoming Call Screen, instead only the screen gets lighted up with the digital clock, along with the ringer ofcourse. Any idea how to fix that?

Reset your phone app
If it still occurs

Reset your device

 

[vishal.vp]

Reset your phone app
If it still occurs

Reset your device

Ok thanks. I think I will reset the phone since It seems after the Oreo update most of my notifications, especially the Outlook and AccuWeather apps are behaving strange. The phone automatically kills their processes.

 

[Navedgladiator1]

I am also facing this problem

Hello i am also facing the same problem in nokia 6.1plus... what he is trying to say is when someone is calling, that person's name or number is not not appearing in the main screen instead of that it is appearing in the notification bar and to answer a call i have to go to notification bar and answer from there only... I have updated the phones app, i tried to force stop and restart the phone many times but still i am facing this problem how to fix this?

 

[sltushar]

Hello i am also facing the same problem in nokia 6.1plus... what he is trying to say is when someone is calling, that person's name or number is not not appearing in the main screen instead of that it is appearing in the notification bar and to answer a call i have to go to notification bar and answer from there only... I have updated the phones app, i tried to force stop and restart the phone many times but still i am facing this problem how to fix this?

Go to settings and try resenting app preference, this will help you, if not, poke me back

 

[monkwarrior31]

Go to settings and try resenting app preference, this will help you, if not, poke me back

facing same problem with same device and that doesnt work too

 

[roshanjhaji6]

same problem with no solution yet

i am having same problem when the screen is off it pops up with only clock no option to pick up or reject ..and when phone is open the phone answering option available only in upprr portion of phone near notification.

 

[roshanjhaji6]

finally fixed it...

heyy greetings to every one ..i found the solution of this problem finally ...all u need to go into apps and notification and the open phone after that notification and then click on incoming calls after that click behaviour and select make sound and pop up on screen ...hurray you are done...cheers.!!!

 

[Kalluri]

Thanks. This is working. No need to factory reset.

 

[joy4252]

HI, I am facing a different challenge. When the phone rings while it is in my pocket, the phone automatically gets answered, even if I dont want to pick it. How can I change the setting of my phone so that it responses as per my instruction.

 

[DavidxxxD]

HI, I am facing a different challenge. When the phone rings while it is in my pocket, the phone automatically gets answered, even if I dont want to pick it. How can I change the setting of my phone so that it responses as per my instruction.

You can look under Settings > Display for an option called something like prevent wakeup when in pocket.

Alternatively, a hammer should do the trick.

Edit: The phone just broke my hammer, I'm out if ideas.