NOT FIXED (SCREEN ISSUES)

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Deleted member 11071359

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Have seen many posts saying the problem is fixes after the new update.

If you try samsung diagnostic menu, you will see the problem again.

Captura de ecrã 2021-01-20 164605.png


I don't notice the problem in real use, but many people do, samsung should recall all unites and fix this.
 

tkshk

Member
Nov 1, 2012
18
3
I remember this diagnostic tool is not appropriate for some reason. Download Touch Screen Test from Play Store and do the test again. Also, the latest firmware update BUA5 has been reported to fix the issue completely, which my phone hasn't received yet (unlocked on Verizon).
 
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Deleted member 11071359

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I remember this diagnostic tool is not appropriate for some reason. Download Touch Screen Test from Play Store and do the test again. Also, the latest firmware update BUA5 has been reported to fix the issue completely, which my phone hasn't received yet (unlocked on Verizon).

You can use a drawing app if you want, and same problem.

The touch screen test app does not show any problems, only if you swipe fast, but anyway, looks like a shady fix
 

blackhawk

Senior Member
Jun 23, 2020
2,442
457
I think you're suppose to follow the rectangles and make an "X"; if those register after being touched it's working correctly.

If you have an after market screen protector this may screw it up.
If you're inadvertently touching the screen that can screw it up.
Try increasing or decreasing touch sensitivity.
Try enabling accidental touch protection if that's an option.
Clear the system cache on the boot menu.
Try a hard reboot (not reset!!!).
 
D

Deleted member 11071359

Guest
I think you're suppose to follow the rectangles and make an "X"; if those register after being touched it's working correctly.

If you have an after market screen protector this may screw it up.
If you're inadvertently touching the screen that can screw it up.
Try increasing or decreasing touch sensitivity.
Try enabling accidental touch protection if that's an option.
Clear the system cache on the boot menu.
Try a hard reboot (not reset!!!).

the thing is it's probably happening to more people because they ****ed the phone with cheap components

the fix they promise just hides the problem away in the touch screen test app

that's why im angry
 

Huberttus

Member
Apr 1, 2019
13
4
I'm on the latest BUA5 and for me it didn't fix the issue. Maybe it did make it a little bit better, but it is not completely gone. For me the touch issue is so small, I don't mind. I can only encounter the problem in the test app.

My guess is that many who think it is fixed, didn't swipe fingers fast, close or long enough. The problem won't occur if you swipe on the edges of the screen and it won't occur immediately, only after some time.

OR then it is really fixed for some, but then I guess I'm not the lucky one:(
 
D

Deleted member 11071359

Guest
I'm on the latest BUA5 and for me it didn't fix the issue. Maybe it did make it a little bit better, but it is not completely gone. For me the touch issue is so small, I don't mind. I can only encounter the problem in the test app.

My guess is that many who think it is fixed, didn't swipe fingers fast, close or long enough. The problem won't occur if you swipe on the edges of the screen and it won't occur immediately, only after some time.

OR then it is really fixed for some, but then I guess I'm not the lucky one:(

YES but what can you do? big company.

i play games, use social media, etc etc

never notice any issue, only with test

but it's so weird that samsung almost dont talk this
 

blackhawk

Senior Member
Jun 23, 2020
2,442
457
the thing is it's probably happening to more people because they ****** the phone with cheap components

the fix they promise just hides the problem away in the touch screen test app

that's why im angry

Samsung will substitute components and smaller chipsets as needed during a production run.
Result unpredictable behavior after firmware updates because the firmware wasn't configured for the substitute chipset.
It's so bad Sammy doesn't know what chipsets were used without physically examining the unit.
After which they can correct the firmware... presumably or replace said component.

Send it in or get a replacement if you believe you have a major issue.
Welcome to Sammy's beta hardware test program🤣
 

tkshk

Member
Nov 1, 2012
18
3
I'm on the latest BUA5 and for me it didn't fix the issue. Maybe it did make it a little bit better, but it is not completely gone. For me the touch issue is so small, I don't mind. I can only encounter the problem in the test app.

My guess is that many who think it is fixed, didn't swipe fingers fast, close or long enough. The problem won't occur if you swipe on the edges of the screen and it won't occur immediately, only after some time.

OR then it is really fixed for some, but then I guess I'm not the lucky one:(

You are right. Swiping up and down alternately with two fingers close enough still creates ghost touches, far apart no issue. Although the fix may not be perfect, in day to day use I'd say the fix is good enough, because we hold a phone in a landscape mode when playing games, and two thumbs are far apart from each other.
 
D

Deleted member 11071359

Guest
Samsung will substitute components and smaller chipsets as needed during a production run.
Result unpredictable behavior after firmware updates because the firmware wasn't configured for the substitute chipset.
It's so bad Sammy doesn't know what chipsets were used without physically examining the unit.
After which they can correct the firmware... presumably or replace said component.

Send it in or get a replacement if you believe you have a major issue.
Welcome to Sammy's beta hardware test program🤣

If I send it in, and they open and change something, water resistant is gone, and I lose ip certification.

I probably can't get it replaced because of laws.

Do you also have this phone?

I don't know about that hardware beta tester, because even people that bought the phone days ago, have this issue.

It's universal
 

blackhawk

Senior Member
Jun 23, 2020
2,442
457
If I send it in, and they open and change something, water resistant is gone, and I lose ip certification.

I probably can't get it replaced because of laws.

Do you also have this phone?

I don't know about that hardware beta tester, because even people that bought the phone days ago, have this issue.

It's universal

I have the 10+. If Samsung repairs it they will send it back with the original seals. It's not rocket science.
In time after enough have been seen Samsung may well include a firmware patch for the effected units. Lol, after over a year and a half Samsung finally has the Buds+ firmware dialed in... they sound great, now.

You could also demand a full refund.
If I could get one out of Sony... anything is possible🤣
Rule #1 no free rides.
Free lessons in assertiveness are a stone cold pleasure. Indulge yourself if so inclined.
 
D

Deleted member 11071359

Guest
I have the 10+. If Samsung repairs it they will send it back with the original seals. It's not rocket science.
In time after enough have been seen Samsung may well include a firmware patch for the effected units. Lol, after over a year and a half Samsung finally has the Buds+ firmware dialed in... they sound great, now.

You could also demand a full refund.
If I could get one out of Sony... anything is possible🤣
Rule #1 no free rides.
Free lessons in assertiveness are a stone cold pleasure. Indulge yourself if so inclined.


It is what it is...

They will probably in some months completely fix it. It doesn't affect normal use anyway so, i will just let it go

Imagine paying so much for the buds + and only after a year the firmware is right

They have been putting out firmware updates, and the problem has been getting fixed, but not 100%

Maybe one UI 3.1 does the trick
 
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Deleted member 11071359

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Already update the BUA5 firmware... Touch issue still happen, now can't even play any fps game... Always miss touch and ghost drag especially when using multi touch..
Samsung should hv make recall and change the screen/digitizer....my xiaomi mi8 games bettter than this **** phone.
In what games does that happen to you?

Can you Record and show it?

I would like to try and see if I get issues, i play cod mobile, pubg, asphalt 9, and 0 touch problems
 

ToothFairy'

Member
Oct 29, 2011
29
7
No problems with mine after latest update. BUA5. Bought from Samsung store last month.
Had run the test from the samsung diagnostic menu (*#0*#).
Swiped fast left-right for more than 30-40 times each side.

Screenshot_20210121-091030_HwModuleTest-1.jpg
 

ToothFairy'

Member
Oct 29, 2011
29
7
Yes!
In the same test, on the aprox. same no. of swipes, there was, maybe, 7-8-... lines which crossed from one side to another.
Now it's much, much better.
 
D

Deleted member 11071359

Guest
Yes!
In the same test, on the aprox. same no. of swipes, there was, maybe, 7-8-... lines which crossed from one side to another.
Now it's much, much better.

Guess all I can do is waiting for update, since the problem is gone for you, it will probably be gone for all of the users

If so, all the hard earned money that I spent will be worth it
 

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    Already update the BUA5 firmware... Touch issue still happen, now can't even play any fps game... Always miss touch and ghost drag especially when using multi touch..
    Samsung should hv make recall and change the screen/digitizer....my xiaomi mi8 games bettter than this **** phone.
    1
    I remember this diagnostic tool is not appropriate for some reason. Download Touch Screen Test from Play Store and do the test again. Also, the latest firmware update BUA5 has been reported to fix the issue completely, which my phone hasn't received yet (unlocked on Verizon).
    1
    Aren't you suppose to follow the rectangles with your lines? Invalid input...
    1
    I'm on the latest BUA5 and for me it didn't fix the issue. Maybe it did make it a little bit better, but it is not completely gone. For me the touch issue is so small, I don't mind. I can only encounter the problem in the test app.

    My guess is that many who think it is fixed, didn't swipe fingers fast, close or long enough. The problem won't occur if you swipe on the edges of the screen and it won't occur immediately, only after some time.

    OR then it is really fixed for some, but then I guess I'm not the lucky one:(
    1
    I'm on the latest BUA5 and for me it didn't fix the issue. Maybe it did make it a little bit better, but it is not completely gone. For me the touch issue is so small, I don't mind. I can only encounter the problem in the test app.

    My guess is that many who think it is fixed, didn't swipe fingers fast, close or long enough. The problem won't occur if you swipe on the edges of the screen and it won't occur immediately, only after some time.

    OR then it is really fixed for some, but then I guess I'm not the lucky one:(

    You are right. Swiping up and down alternately with two fingers close enough still creates ghost touches, far apart no issue. Although the fix may not be perfect, in day to day use I'd say the fix is good enough, because we hold a phone in a landscape mode when playing games, and two thumbs are far apart from each other.
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