Note 4 - How to deactivate the "Reactivation lock"?

[h8Aramex]

So to make it clear, I can log in to my account, and I can use my phone.
Only on 5.1.1 though, on Marshmallow I am stuck at the setup screen, it won't accept my password.

Since the lock can be bypassed with that sd card exploit, I don't really care about it, it's just a hassle, and currently it's preventing me from using Marshmallow*.

Ok so here is what I tried:
- Marshmallow: The login window opens, I enter details, it disappears: LOCK STAYS ON.
- Lollipop 5.1.1: -||-: Same thing. LOCK STAYS ON.
- Removed Samsung account, remade with same credentials, tried it again: LOCK STAYS ON.
- Removed Samsung account, tried to unlock: LOCK STAYS ON.
- Removed Samsung account, remade it, factory reset, log in, remove: LOCK STAYS ON.

I am pretty much clueless.
As far as I know 5.1.1 upgraded the bootloader or something - so it said in the update notes - so I cannot really go just back to 4.4 and try it there... can I... ? I don't want to trip my KNOX.


* I had MM already, but I messed up my layout when I was tinkering with Adaptive Storage, and had to factory reset.

 

[kevinds]

Try a reset with Kies or Odin?

 

[ov3rkill]

any update on this one? I have the same problem with my note 4. Also, you cannot downgrade from 5.1.1 to any lower firmware if you're on COJ5 bootloader since it's locked.

 

[h8Aramex]

Try a reset with Kies or Odin?

Nope, no effect.

any update on this one?

Nothing, I flashed back the XEO 5.1.1, then logged in, flashed MM Poland and I am at the same spot again.
Contacted Samsung at the Samsung Account page. They replied that I have to contact the other team.
Contacted "the other team", but never received a reply.

Meanwhile my Z3 Compact got Sony Concept which is a beautiful AOSP like rom.
Why can't they just make normal Nexus devices? (Removable devices, SD card, etc)

 

[maxine5994]

I have the same problem too did you ever get it fixed or did samsung reply

 

[h8Aramex]

I have the same problem too did you ever get it fixed or did samsung reply

Neither, sadly.
I contacted them, but only the wrong department replied... never received a 'proper answer' from them.
I just went back to LL 5.1.1, logged in (only version it works), then I flashed MM (PL) 6.0.1 on it.

 

[ov3rkill]

same problem here. I hope someone gets a fix for this.

 

[h8Aramex]

Just received the average stupid reply. LOL

Dear Mr. Awesome,


Thank you for your email. Your customer reference number is 2119062287.
I can confirm that you have contacted Samsung support UK.
Hardware and software specifications differ between regions, to match the requirements of each global area. Due to this we can only support EU devices within the UK.
For help with this matter, please contact the appropriate Samsung support team using the link below as they will be able to assist you further:
http://www.samsung.com/uk/function/ipredirection/ipredirectionLocalList.html
I hope that your issue is resolved.

Kind regards,
Peter
Customer Service Representative

 

[ov3rkill]

This is just sad. Here's what I got from their reply.

Dear Customer,

Thank you for contacting us. We appreciate the opportunity to assist you.

We have investigated this situation and, if you are sure that your Samsung Account password is correct, and no sign in error is displayed on the screen, it means that it can be related to a software/settings issue.



Given the fact that our department only handles services/applications developed by Samsung, not software and device related issues, we would recommend that you contact an authorized Samsung Service Center. If you need assistance in finding the nearest Samsung Service Center in your area, please contact Samsung Electronics Customer Support - http://www.samsung.com/support.



For more information regarding the Find My Mobile service and its features we invite you to take a look at our visual guides:

1. How to set up the device: https://findmymobile.samsung.com/help/startupDeviceUse.do
2. How to use the service: https://findmymobile.samsung.com/help/startupServiceUse.do



If you encounter any other unexpected situation and have more questions, please do not hesitate to contact us and our support team will assist you with all the necessary information.

Also, if you visit the Content & Services customer support website, http://help.content.samsung.com, you will be able to find all Samsung Content and Services we are supporting in your country.




Thank you for using our services. Your satisfaction is very important to us.

Kind regards,
Robert

Customer Service Center