Note 4 keeps freezing and restarting

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shaggyskunk

Recognized Contributor
Nov 22, 2011
19,575
15,910
IDK
I Agree 100 %
Cheers for the great post:good:

---------- Post added at 07:36 PM ---------- Previous post was at 07:32 PM ----------



I changed My mobo and it was working fine unless I update it to 6.0.1 (Shaggey suggested me) (and he sounds like samsung employee) and my phone again was behaving like freezing etc. i had to sell it and i wont buy samsung again because i agree with all you have said here.


LOL "Samsung employee" - Try Finance ?

This post is NOT directed at you btw!

Most Carriers have phones with no upfront costs - Why not quit complaining about the Note 4 issues and trying to spin some kind of conspiracy crap that Samsung did "it" deliberately... That is Complete & Utter Nonsense!!
It's been posted so many times that Samsung (like every other manufacturer) sources their parts from a number of different suppliers and maybe Samsung did mess up on the design - or maybe one of their suppliers messed up - But it's absolutely freaking ridiculous to suggest that the emnc failure was deliberate!
I've got 9 Samsung devices and only one has any issues.... Buy 9 cars and see if you're that lucky!
 

koko6600

New member
Feb 27, 2011
3
2
i found fix for this

Hi guys, hope someone can help.
I've had my note 4 just over a year now and not had any problems at all. I've always had notes 1 2 and 3 and now 4.
Never bothered rooting the note 4.
So..... out the blue my phone starts restarting and freezing regular. I'm talking 15-20 times per day.
Got no idea why but got so frustrated that I restored phone back to factory settings and it's still doing it.
Anyone know why this might be.
I'm 90% sure it's not memory as I have a 64gig memory card in it. And don't actually have many apps downloaded.
I've cleared all cache as well via apps and also via the volume up power and home key method.
Please tell me someone knows what the problem is here as I did searches on Internet and many are having the samended problem.
i have the same issue but finally i got to fix my note edge and this method work for note 4
1. clear cache memory
2. install app called wake lock and chose(partially wake lock)
and the app option select (autostart on bot)
3. reboot you phone.
4. reset your battery state by doing this drop you charge to 15% and
dial *#0228# and chose (quick start) after that charge it with normal charger no fast one wait till 100% and then leave it for 2 hours more.
that it done all fix
 

echomanX

Member
Dec 21, 2017
8
2
LOL "Samsung employee" - Try Finance ?

This post is NOT directed at you btw!

Most Carriers have phones with no upfront costs - Why not quit complaining about the Note 4 issues and trying to spin some kind of conspiracy crap that Samsung did "it" deliberately... That is Complete & Utter Nonsense!!
It's been posted so many times that Samsung (like every other manufacturer) sources their parts from a number of different suppliers and maybe Samsung did mess up on the design - or maybe one of their suppliers messed up - But it's absolutely freaking ridiculous to suggest that the emnc failure was deliberate!
I've got 9 Samsung devices and only one has any issues.... Buy 9 cars and see if you're that lucky!
https://www.cnet.com/news/apple-and-samsung-fined-for-slowing-down-phones-with-updates/

https://wccftech.com/how-to-update-note-4-n910f-to-android-6-0-1-rom/
 

pwhooftman

Senior Member
Jun 23, 2008
268
16
Me & my family have owned samsung phones since the galaxy S. After the emmc chips crapped out of a S3, S5, S6edge, S7 (original AND replacement motherboard) and my Note 4 in my family ( mostly just after warranty), we have stopped buying samsung phones.

---------- Post added at 01:43 PM ---------- Previous post was at 01:37 PM ----------

i have the same issue but finally i got to fix my note edge and this method work for note 4
1. clear cache memory
2. install app called wake lock and chose(partially wake lock)
and the app option select (autostart on bot)
3. reboot you phone.
4. reset your battery state by doing this drop you charge to 15% and
dial *#0228# and chose (quick start) after that charge it with normal charger no fast one wait till 100% and then leave it for 2 hours more.
that it done all fix
Needing wakelock to keep it going indicates your emmc chip is dying. Been there.
 
Last edited:

Kueh

Senior Member
Aug 25, 2008
74
4
Thanks arnookie. My Note 4 is still "working" for a week now. I guess that it is confirmed that the emmc chip is the root of the problem.

Just found this video, confirming the fix...

https://youtu.be/RqOdQ4syeQ4
 
Last edited:
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arnookie

Senior Member
Jun 14, 2009
483
126
The emmc chip was not soldered to the mainboard properly. Samsung should have recalled them for reballing. But as usual they don't care. Especially after warranty expired on most before the chip started to loosen from the board. This help press it back into place. I'm glad it helped you. ?
 

prooffy

Member
May 18, 2010
19
2
istanbul
Clean the cache memory

UPDATE:
due to my 13month old note 4 constantly freezing and restarting. I decided to root the phone and also add a 32gig memory card to try and free up some space. Also bought a new genuine Samsung battery after believing my battery was causing issues.
Well I was wrong.
Battery has been changed, moved lots of apps across to SD and also cleaned up loads of junk yet the freezing and restarts continue to happen.
I have no idea what it causing these freezes and restarts but I'm starting to lose patience with this phone.
Here are some pics....
Screenshot_2016-04-06-09-51-37_zpspx7vqwcg.png
[/URL][/IMG]
Screenshot_2016-04-06-09-50-52_zpscmqb5oz0.png
[/URL][/IMG]
Screenshot_2016-04-06-09-51-14_zpszb6ii0dd.png
[/URL][/IMG]
Screenshot_2016-04-06-09-51-04_zpsrfepyypa.png
[/URL][/IMG]

Anyone have any ideas???

Clean the cache memory....
 

prooffy

Member
May 18, 2010
19
2
istanbul
My Note Edge was running now without any problem for about 12 hours.
It worked for me. I did get any fault message(s) during freezing and restarting.
 

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  • 9
    I think I found a solution to this issue since my phone has been experiencing the same thing. I would credit the OP that posted this solution as soon as I find where I got the information from. But anyhow, much like your phone my Note 4 N910T started to lockup/freeze/reboot. This lockup and freezing would occur mostly when I power my screen on and proceed to unlock it.

    Step 1. Download Wake Lock from the Play Store
    Step 2. Enable Partial_Wake_Lock and set it to number 4
    Step 3. Enable Auto-Start

    This has fixed my issue with the random freezes, but my battery drains slightly faster.
    4
    After doing some research on older threads. I noticed few mentioning a fix when their removing their sim card so I gave this a try with little hope and amazingly it's worked. I've opened up around 10 different apps and really straining the phone. Not 1 force close, freeze or reboot.
    So what on earth is going on here.
    What is my EE chip doing to cause these freezes and restarts.
    4
    Solutions that worked for me (Note4 - SM-N910W8)

    Edit:
    Sorry folks, solution #3 actually does not work - just got my first restart and some freezing issues. Will report back as I try other solutions. But solution #1 and #2 are still valid options.



    Hi everyone,

    Best thread ever. Seriously. I've read the entire thread and these were the solutions that I tried and worked for me (Note4 - SM-N910W8):

    Solution #1: Install Wake Lock: https://play.google.com/store/apps/details?id=eu.thedarken.wl
    - Enable "PARTIAL_WAKE_LOCK" (5th option) and your freezing / rebooting issues should magically disappear
    - Problem with this solution is that there is a battery drain issue and it's a band-aid fix (i.e., you have to keep an app you probably don't want to have installed) to what appears to be a software issue

    Solution #2: Go to Settings > Application Manager > Options (3 vertical dots at top right) > Show System Apps. Look for and click on "TouchWiz Home" > Click "Permissions" > enable "Contact" and "Storage"
    - You don't need to have Wake Lock (Solution #1) enabled and your phone will stop freezing / restarting
    - Problem with this solution is the camera appears to still freeze a little (especially when viewing gallery from camera app) but it will still work

    Solution #3: So far the best solution that I've tried and it not only has made my phone snappier (less laggy), but also doesn't require Wake Lock to be installed. It has eliminated my freezing and rebooting issues --> Install Dummy File Generator (thank you debernardis for the solution!) Best of all, it appears this app will remove freezing / rebooting issues on other Samsung phones! Seriously this solution has given me back my sanity and 5 stars to the guys that developed the Dummy File Generator app.

    See quote below for details:

    People with these problems, try this:

    Install Dummy File Generator from https://play.google.com/store/apps/details?id=jp.nomunomu.dummy

    Run, push "generate (full)". This will fill your internal sdcard with big file(s). Most likely, it will stop and crash in the work.

    Restart it (if it crashes at start, swipe it out from recent apps and try again), do that again until completely filled.

    Now push "delete all of dummy files".

    Repeat the fill/delete process until it completes without errors, and then 3-4 times more.

    Now see if your device works better, and report. Mine did :laugh:
    4
    In kernal Aditutor , go to CPU hotplug and change min cpu online to 2 .and max cpu screen off to 2. Scroll down and do the same under msm HOTPLUG,

    its helping for now, and i have stopped using wake lock. Dont know how long it will work, but u can try :good::good:


    sorry guys, The issue came back after some time, i think its something with emmc chip, :(:(:(

    ---------- Post added at 04:23 PM ---------- Previous post was at 04:12 PM ----------

    Onec I tried to Home+ volume up +Power key in my note4. in few days I going to switch off and it's not open simple pressing power key so I slep on it and then try and it's switch on again.but one day it'ssuddenly switch off. Bro My Samsung Galaxy Note 4{910F} is suddenly switch off and now I can't switch on ,.when I connect charger it's shows nothing in screen what can I do plz help me.

    take out the battery and hold power to release all the static from the logic board,, Try to switch it on again,

    If not working, Hold power down+ home and power,.by doing that , you should be able to go to download mode. If you can , connect your ph to smasung kies or smart switch to reinstall the firmware.

    If not, then take the battery out again hold the button for 30 secs . Put the battery in and connect your paper weight (dead note 4 :)) to pc. At this time the device still won't turn on. Windows will recongnize the device as "Qualcomm hs-usb qdloader 9008"; if Windows recognizes the device you can disconnect it and follow my steps

    1) Download the Mega.nz link as ZIP and exctract the content from: https://mega.nz/#F!QIMmFRIT!Ns3AM-n0FUoMqOOWUif9ng

    please use https://www.youtube.com/watch?v=3ZkVnYSCcYc procedure to avoid the download limit because the size is around 7 GB.

    2) Go to the folder "Odin3", herafter called the root folder

    3) Install "Win32DiskImager-0.9.5.exe"

    4) Extract "QualcommDrv.zip" and install "dpinst64.exe" or "dpinst32.exe" from the folders "Allx64" or "Allx86" respectivly according to your Windows architecture (32 bit or 64 bit)

    6) Open the folder "Note 4"

    7) Open the PDF "(14-96) Boot Recovery Guide_Qualcomm_APQ8084 (includes SM-N910F) Rev 3_0.pdf" where you also can follow the steps


    8) In the folder you will also find the pictures (1-8) to follow the steps
    http://i.imgur.com/6OrWrlE.png
    http://i.imgur.com/eQqZgX6.png
    http://i.imgur.com/cs0IRvq.png
    http://i.imgur.com/pozzf59.png
    http://i.imgur.com/ufEdrs2.png
    http://i.imgur.com/UEs6HxZ.png
    http://i.imgur.com/MLtr5tH.png
    http://i.imgur.com/d6gvUbi.png


    9) If you have a working N910F (or another working Samsung device) that you want to use to unbrick your bricked N910F, go to step 10. If you only have your bricked N910F go to step 19

    10) Open the folder "309" and run "Odin3 v3.09.exe"

    11) Insert the SD-Card in the working device and power it on if you haven't. Go to settings and format he SD-Card.

    12) Power the working device off and put it into download mode:
    Press and hold Volume Down + Home + Power buttons at the same time, for a few moments.
    To continue press Volume Up

    13) Connect the working device to the computer

    14) Make sure in Odin the squares are ticked like the 'YELLOW marker' [PICTURE 1]. Also make sure that the device shows up in Odin (ID:COM should be a blue bar)
    [PICTURE 1]: http://i.imgur.com/6OrWrlE.png

    15) Click "PIT"; go to the root folder, navigate to "Note 4" > "511" and open the file "APQ8084_boot_recovery_v2.pit"

    16) Click "BL"; go to the root folder, navigate to "Note 4" > "511" and open the file "BL_N910FXXU1DPI1_CL9117724_QB10791804_REV00_user_low_ship_MULTI_CERT.tar.md5". If you get an error choose the file "BL.tar.md5" from the folder "N910FXXU1DPI1"

    17) Click "Start" and wait untill you see "PASS!" in Odin

    18) If you come from step 17, go to step 25

    19) Insert the SD-Card in the computer and format it

    20) Run "Win32DiskImager.exe" that we installed earlier

    21) Click the blue folder icon and navingate to the root folder. Open the file " SD4GB.WinDI.IMG ".

    22) Next to the blue folder click the option box under the text "Device" and make sure you select the driver letter of the SD-Card

    23) Click "Write" and wait untill the image has been written to the SD-Card

    24) Install "epm.exe" from the root folder and run it. Click "Start the Program" and make sure the SD-Card is partitioned as shown: [PICTURE 8]
    [PICTURE 8]: http://i.imgur.com/d6gvUbi.png

    25) Put the SD-Card in the bricked N910F and connect it with the computer

    26) Put the bricked N910F into download mode:
    Press and hold Volume Down + Home + Power buttons at the same time, for a few moments.
    To continue press Volume Up

    27) In Odin click "Reset" and make sure the squares are ticked like the 'YELLOW marker' [PICTURE 7].
    [PICTURE 7]: http://i.imgur.com/MLtr5tH.png

    28) Click "BL"; go to the root folder, navigate to "Note 4" > "511" and open the file "BL_N910FXXU1DPI1_CL9117724_QB10791804_REV00_user_low_ship_MULTI_CERT.tar.md5".

    29) Click "AP"; go to the root folder, navigate to "Note 4" > "511" and open the file "AP_N910FXXU1DPI1_CL9117724_QB10791804_REV00_user_low_ship_MULTI_CERT.tar.md5".

    30) Click "CP"; go to the root folder, navigate to "Note 4" > "511" and open the file "CP_N910FXXU1DPH1_REV00_CL_2068963.tar.md5".

    31) Click "CSC"; go to the root folder, navigate to "Note 4" > "511" and open the file "CSC_VFR_N910FVFR1DPF1_CL8447885_QB10051693_REV00_user_low_ship_MULTI_CERT.tar.md5".

    32) Click "Start" and wait untill you see "PASS!" in Odin

    33) If the device can't boot up normal or Odin didn't "PASS!" and there's a message like this: "ODIN flash read failure / mmc read fail" put the device into download mode again.

    34) In Odin click "Reset" and make sure the squares are ticked like the 'YELLOW marker' [PICTURE 6].
    [PICTURE 6]: http://i.imgur.com/UEs6HxZ.png

    35) Click "PIT"; go to the root folder, navigate to "Note 4" > "511" and open the file "TRLTE_EUR_OPEN.pit"


    36) Click "Start" and wait untill you see "PASS!" in Odin

    Edit:
    37) If Odin didn't "PASS!" but rather "FAIL!", redo steps 27-32 until you unbridled your N910F.

    Don't forget to report back on xda as well, so that other users will know about the ongoing.

    If this method helped, don't forget to click thanks :)
    3
    N910G (stock, unrooted) here, exactly the same thing.

    So I factory reset it, now and its still doing it. with or without the sim or microSD

    I also notice that provided i keep the screen active it operated fine, the moment i let it sleep i started getting issues.

    the device is pretty much a semi brick now :(