Note 8 Iris Scanner Problem

[desmondk]

Hi, there might be some problem with my note 8.

I activate the instant unlock without swiping the lock screen for the iris recognition unlock.
the problem is something the iris camera will not shows up on the screen after i swipe up to check on the position of my eyes. it said 'if this keeps happening, please restart your phone'.

I wondering anything cause the iris camera not to appear on the screen.
The iris scanner still works well on capture my irises to unlock the phone, it is just that the iris camera do not appears on the screen (the one with the two circle to position your eyes).

 

[onkarsingh_pardeshi]

Hi, there might be some problem with my note 8.

I activate the instant unlock without swiping the lock screen for the iris recognition unlock.
the problem is something the iris camera will not shows up on the screen after i swipe up to check on the position of my eyes. it said 'if this keeps happening, please restart your phone'.

I wondering anything cause the iris camera not to appear on the screen.
The iris scanner still works well on capture my irises to unlock the phone, it is just that the iris camera do not appears on the screen (the one with the two circle to position your eyes).

Try factory resetting the device and check if the issue is still there. If yes, take the device to the samsung store for replacement. Mine works flawlessly. Much better than S8+ actually.

 

[desmondk]

Try factory resetting the device and check if the issue is still there. If yes, take the device to the samsung store for replacement. Mine works flawlessly. Much better than S8+ actually.

Tried factory reset it... still the same.
The iris scanner have no problem unlocking my phone, it is just that the iris camera with the two circles does not appear on the screen when iris scanner activated.