Note 8 Iris Scanner

[gleesl]

Hi everyone, kinda need advice regarding my Note 8's iris scanner. Apparently my iris scanner is not working. I have read through the forums stating that wiping the cache partition and so forth but still no hope. Did a full reset through recovery. Btw, phone is never rooted and never clean flashed before. On 8.0 now.

Any advise is highly appreciated.

 

[iceepyon]

I would take your device to a Samsung Service Center and let them take a look at it. As there is a chance that this is a hardware issue that needs to be repaired or replaced

 

[gleesl]

I would take your device to a Samsung Service Center and let them take a look at it. As there is a chance that this is a hardware issue that needs to be repaired or replaced

hey there, thanks for your reply. I brought it to a Samsung Service Centre yesterday and they said the sensor needs replacement which costs around 8000 baht.. I'm currently in Thailand. Then I asked if will the water proofing/water resistant will still remain after going through the repair.. they said YES... hmm.. kinda doubt if it still is able to resist water though..

 

[iceepyon]

hey there, thanks for your reply. I brought it to a Samsung Service Centre yesterday and they said the sensor needs replacement which costs around 8000 baht.. I'm currently in Thailand. Then I asked if will the water proofing/water resistant will still remain after going through the repair.. they said YES... hmm.. kinda doubt if it still is able to resist water though..

If you get it done from the Samsung Service Center it should be fine. As they have the necessary tools to maintain the IP certification rating.

 

[Leejay1953]

Hi everyone, kinda need advice regarding my Note 8's iris scanner. Apparently my iris scanner is not working. I have read through the forums stating that wiping the cache partition and so forth but still no hope. Did a full reset through recovery. Btw, phone is never rooted and never clean flashed before. On 8.0 now.

Any advise is highly appreciated.

Use face recognition instead, if it works. I used the Iris scanner only in the beginning and found it very unreliable. Face recognition works well. If not I use my PIN. Keep it simple. LJ