Note7 Recall CHECK - an easiest way

[vndnguyen]

Hi guys,

Just want to let you know an easiest way to check if your Note7 is safe or it must be replaced through the Note7 Safety Recall program.

Just use the Phone INFO ★Samsung★ app, open the 'Other Tools' menu, and select 'Note7 Recall Check' button to check.
You can check using the device's IMEI or S/N.

Download: https://play.google.com/store/apps/details?id=org.vndnguyen.phoneinfo

 

[alltaken123]

Thanks for this, I've used your app already but have a couple of questions:

1) I can't see the Recall check option under other tools.
2) When I perform a rrefurb check I get the resukt that my handset is original, however, the manufacturing date and serial number do not match, is this an error?

 

[teegunn]

I am also not seeing a Recall Check button or option under other tools.

 

[aburns7487]

Left side menu in that phoneinfo app, then other tools then pic the imei then press note 7 recall check.

Sent from my SM-N930P using Tapatalk

 

[jongilluley]

I might need to update the app first. I couldn't see the option until I updated the app.

Looks like all this does is check against the US website search as mine comes up it can't be found so should be ok... and gives an American number to call if unsure.

 

[Belimawr]

a message just popped up on my UK replacement Note 7 saying my phone will recieve a software update tomorrow to implement the green battery and battery status on the power menu.

 

[hkr]

Hi guys,

Just want to let you know an easiest way to check if your Note7 is safe or it must be replaced through the Note7 Safety Recall program.

Just use the Phone INFO ★Samsung★ app, open the 'Other Tools' menu, and select 'Note7 Recall Check' button to check.
You can check using the device's IMEI or S/N.

Download: https://play.google.com/store/apps/details?id=org.vndnguyen.phoneinfo

What criteria are you checking? Based on what information do you decide, if it's safe or not?

 

[alltaken123]

@hkr @jongilluley says it is checking via the US site.

 

[vndnguyen]

What criteria are you checking? Based on what information do you decide, if it's safe or not?

Yes as alltaken123 had said, the app poll the info from the Samsung US site.

 

[teegunn]

Updated the app, now the button is there. It does tell me my phone is one that is recalled. I already have my replacement N7 on the way via FedEx, so all is good.

 

[hkr]

Yes as alltaken123 had said, the app poll the info from the Samsung US site.

Does the US site show the status of international versions correctly?
IMEIs that are not affected get the green battery icon, IMEIs that are affected, the 60% charge limitation with the update today?

 

[vndnguyen]

Does the US site show the status of international versions correctly?
IMEIs that are not affected get the green battery icon, IMEIs that are affected, the 60% charge limitation with the update today?

I have tested 2 devices (international models) that were sold outside the US, and it reported correctly.
So I think the database is the same.

 

[alltaken123]

Does the US site show the status of international versions correctly?
IMEIs that are not affected get the green battery icon, IMEIs that are affected, the 60% charge limitation with the update today?

In my experience, yes. I was put off when my 2nd batch device was not recognised (UK) and gave me a contact number. That seems to be what it does if your device has been replaced with a 'batch 2'. I updated and sure enough the icon is now green. Firmware is the same revision on either device, it appears it is discriminating by IMEI. I'm sure some clever clogs will be able to extract the part of this firmware that decides how each Note 7 is affected.

@vndnguyen
Do you know why my serial number and manufacturing date don't match? App is great but I'm wondering if that's a bug.

 

[vndnguyen]

@vndnguyen
Do you know why my serial number and manufacturing date don't match? App is great but I'm wondering if that's a bug.

If it show that your handset is original, it's OK and no need to worry about.
Regarding to the addition NOTE, it is just for user information.
I will consider to remove it because it can make users confused.

 

[vndnguyen]

Anyone has a Note7 that's out of the recall program?

 

[nabbed]

Anyone has a Note7 that's out of the recall program?

You are an unwelcome advertiser of your apps. I have reported you.