awesome....i just placed my order. Just as described. The gentlemen knew exactly what i was talking about. 
Notice: Official HTC Sensation RECALL (To fix power/volume button issues)...
- Thread starter acexnx316
- Start date
Hm if the buttons degenerate with use it would be nice to have a cheap ebay supply available. I am also having the power button problem but as most noticed with ICS roms it has been partially fixed in software. Using the recovery menu is frustrating though since it apparently doesn't apply key-press filter.
Try the new 4EXT touch, then you don't have to use your power button in recovery.
4ext.net
Contacted HTC UK support the other day. Reported my squeaky back cover and dodgy power button.
They're sending a replacement back cover out free of charge. Hope it fixes the squeaky-ness above all as it's really irritating.
They're sending a replacement back cover out free of charge. Hope it fixes the squeaky-ness above all as it's really irritating.
Just thought I'd add that I emailed HTC UK support via the contact form on the website - they got back to me within a few hours requesting my address so they could post me a new back cover, no mention of sending mine back or anything.
Keeping my fingers crossed that this actually fixes the problem for me, and more so that it's a revised version of the casing which won't break again within a few months!
Keeping my fingers crossed that this actually fixes the problem for me, and more so that it's a revised version of the casing which won't break again within a few months!
Received my new cover today.
I compared it to the old one and looks pretty identical apart from the new one having extra little grey squares that look like the grounding point.
The part numbers are identical. The manufacture date on the new one is actually older that the older than the old one though.
Oh well. Brand new case whether it fixes the problems or not.
I compared it to the old one and looks pretty identical apart from the new one having extra little grey squares that look like the grounding point.
The part numbers are identical. The manufacture date on the new one is actually older that the older than the old one though.
Oh well. Brand new case whether it fixes the problems or not.
can you post pictures of those grey squares? Any squeaking? I need to get mine replaced. I had one replaced at T-mobile and it was fine on day one. Then the next day creaking/squeaking came back. I will call them tomorrow.
Ya, I got home from work one day and noticed my volume rockerwas missing. I called HTC and they were very helpful and offered the different ways to replacethe back. No muss; no fuss.
Sent from my MIUI.us Sensation 4G using Tapatalk
Sent from my MIUI.us Sensation 4G using Tapatalk
Had the same problem the somehow the power button got loose and also the menu button doesnt illuminate, after calling HTC they pickup and repair then send it back to me free of charge. according to report they replace the LCM (LCD) and Switch Board FPC-Assy.
Seems they're not so nice any more. My volume rocker has fallen off but they want me to send my phone in for examination. Luckily though, I do have the broken rocker, and my gel case keeps it in place, so everything still works and I don't have to go without my phone for ages. This part of their email response really got my goat:
Arrogant bastards. I made sure to point out how well the One S micro arc oxidisation coating is holding up for peopleHTC Tech Support said:
Remember, the responsibility for repairing your phone lies with the retailer you bought it from, not HTC, so if HTC refuse to repair it, quote your statutory rights to the retailerSeems they're not so nice any more. My volume rocker has fallen off but they want me to send my phone in for examination. Luckily though, I do have the broken rocker, and my gel case keeps it in place, so everything still works and I don't have to go without my phone for ages. This part of their email response really got my goat:
Arrogant bastards. I made sure to point out how well the One S micro arc oxidisation coating is holding up for people
***UPDATE****
They do NOT require you to send back the old cover anymore, and they are NOT charging for exchanges! They are free.. You will need your IMEI or SN number. and a valid US address. Say its under a year old may help too
They do NOT require you to send back the old cover anymore, and they are NOT charging for exchanges! They are free.. You will need your IMEI or SN number. and a valid US address. Say its under a year old may help too
I can confirm what Y2kgsxr750 posted... My volume rocker fell out a few days ago and I called HTC yesterday. They asked for my IMEI, email address, phone number, and home address. They asked when I bought the phone which is gonna be a year ago this upcoming Saturday but didn't require proof so I guess I didn't need to take the time to get that from TMo. They didn't ask for a credit card number, and just asked that I discard the old cover in an environmentally responsible manner.
Out of warranty phone?
This had just happened to me last week! I have two HTC Sensations, but they're both out of warranty. One of my phone's volume button has disappeared. I'm just curious if HTC will honor this recall for phones that are out of warranty?
Oh, in case I'm not covered under the recall, has anyone attempted to replace the volume button with the ones for sale on Ebay? I'm tempted to purchase a few (if it works well) to keep on hand in case this happens again. Thanks.!
This had just happened to me last week! I have two HTC Sensations, but they're both out of warranty. One of my phone's volume button has disappeared. I'm just curious if HTC will honor this recall for phones that are out of warranty?
Oh, in case I'm not covered under the recall, has anyone attempted to replace the volume button with the ones for sale on Ebay? I'm tempted to purchase a few (if it works well) to keep on hand in case this happens again. Thanks.!
The volume buttons just drop in place, use a dab of superglue to keep it there.
My back cover is on its way.
At first he told me the policy and then came back and said I didn't need to send the old one back. Maybe he felt bad for me. Then he asked if I could verify that I'm over 18. I reminded him that I had just proven it by needing reading glasses.
Until it gets here I'm going to try to borrow hubby's back cover because he almost never uses his phone. I've installed 4ext so I shouldn't be using the button so much.
My button broke in 2 and I haven't found the other piece. My phone is out of warranty and I bought it on eBay. The guy at HTC was really nice. I couldn't read the number and had to borrow my husband's reading glasses. I told him he had witnessed a woman officially becoming old. We had a good laugh.
At first he told me the policy and then came back and said I didn't need to send the old one back. Maybe he felt bad for me. Then he asked if I could verify that I'm over 18. I reminded him that I had just proven it by needing reading glasses.
Until it gets here I'm going to try to borrow hubby's back cover because he almost never uses his phone. I've installed 4ext so I shouldn't be using the button so much.
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