Notification sound low volume problem

[aritra.hamarimuskan]

So I have been using my galaxy note 9 for the past 7 days. And guess what like everyone else I have been facing low notification volume issue. Now I have to mention here I am from India specifically Kolkata, N-960 being the model number. Unable to hear call sound I visited the smart Cafe twice and the authorized service centre twice. They had me almost convinced that only the bottom firing speakers work while receiving notification and phone calls.
I bought the black variant with 128gb storage. After coming back the second time from the service centre. I wasn't satisfied with the incoming notification volume..... I was listening to some song with the headphones on..... When suddenly I received a call and found that both the speakers were firing. I removed the headphone jack while the incoming call notification was still and the volume increased even more. I was taken by surprise.
After finishing the call... I called my number without the headphones on.... And found that only the bottom firing speakers were working not the ear piece stereo speakers. I repeated the process with the headphones.... And the results were exactly similar to the last time.....both speakers working fine..... And even after removing the headphone jack from the socket with the phone still ringing.... The volume increased. It made me absolutely sure.... It wasn't a software use.
I took it to the authorized service centre.... The 'quality control officer' had me almost convinced that this was because of the Dolby sound activation.... When I asked for comparison with another note 9. They said they did not have one so I visited the nearest smart Cafe.... And one of the sales executive lady was using the blue variant of the phone.... I tested the same..... And VOILA..... her phone was facing no issue. She told to go back
... And register the complaint and ask for a job sheet. Which the quality control officer wouldn't allow..... He wanted to see it with his own eyes and run some tests on the kind lady's phone.... All at the expense of my valuable office hours!
Anyway.... I know I have blabbered a lot..... But the main thing is..... PEOPLE WHOEVER ARE USING GALAXY NOTE 9 ALL OVER THE WORLD...... AND FACING LOW VOLUME ISSUE..... PLEASE RUN THE TEST THAT I DID.

*BOTH THE SPEAKERS ARE SUPPOSED TO WORK* NOT JUST THE BOTTOM FIRING ONES..... I AM GETTING MINE REPLACED AND YOU SHOULD TOO. DON'T COMPROMISE AND SPREAD THE WORD. EVEN IF THE NEW PHONE ARRIVES WITH THE SAME ISSUE I AM GOING TO ASK FOR ANOTHER HANDSET THAT IS NOT FAULTY.

AND GUESS WHAT MY BROTHER'S ONE MONTH OLD NOTE 9 IS FACING THE SAME ISSUE..... THE BLACK 128GB VARIANT.

THE REASON FOR THIS POST IS TO LET AS MANY PEOPLE KNOW ABOUT THIS ISSUE, AS POSSIBLE.

 

[Limeybastard]

Did the sound come out on both speakers when you tested it in notification menu? Just tested mine. Ringtones come out of both speakers notifications only bottom speaker. All normal.

Sent from my SM-N960U1 using Tapatalk

 

[black96ss]

Notification and ringtones only coming out of bottom speaker....however when I do the speaker test in the service menu, both speakers fire. I have the US unlocked version 512 GB blue

---------- Post added at 01:31 AM ---------- Previous post was at 01:30 AM ----------

All media plays from both speakers as well

 

[Limeybastard]

Notification and ringtones only coming out of bottom speaker....however when I do the speaker test in the service menu, both speakers fire. I have the US unlocked version 512 GB blue

---------- Post added at 01:31 AM ---------- Previous post was at 01:30 AM ----------

All media plays from both speakers as well

That's weird. Ringtones come out of both for my USA model.

Sent from my SM-N960U1 using Tapatalk

 

[black96ss]

That's weird. Ringtones come out of both for my USA model.

Sent from my SM-N960U1 using Tapatalk

When I'm in the settings menu to select a ringtone, its plays from both speakers, it's when I get an actual incoming call it only fires the bottom speaker. From what I researched that's normal and they way they come out of the box. You're lucky apparently lol. Really dumb not to fire both speakers for a ringer/notification, i understand the older Samsung devices only fired from the bottom speaker but why not take advantage of the dual speakers or atleast have a toggle in the settings for it

 

[Limeybastard]

When I'm in the settings menu to select a ringtone, its plays from both speakers, it's when I get an actual incoming call it only fires the bottom speaker. From what I researched that's normal and they way they come out of the box. You're lucky apparently lol. Really dumb not to fire both speakers for a ringer/notification, i understand the older Samsung devices only fired from the bottom speaker but why not take advantage of the dual speakers or atleast have a toggle in the settings for it

I have smart alert off under advanced features. Meaning the proximity sensor is not on all the time. That could be the reason. Will run more tests. Speaker phone only comes out of bottom speaker as well. Rubbish. LoL.

Sent from my SM-N960U1 using Tapatalk

 

[aritra.hamarimuskan]

That's weird. Ringtones come out of both for my USA model.

Sent from my SM-N960U1 using Tapatalk

Ideally that should be the case!

 

[aritra.hamarimuskan]

When I'm in the settings menu to select a ringtone, its plays from both speakers, it's when I get an actual incoming call it only fires the bottom speaker. From what I researched that's normal and they way they come out of the box. You're lucky apparently lol. Really dumb not to fire both speakers for a ringer/notification, i understand the older Samsung devices only fired from the bottom speaker but why not take advantage of the dual speakers or atleast have a toggle in the settings for it

Did you try the headphone test?

 

[Limeybastard]

Ideally that should be the case!

But you mentioned notifications should come out of both speakers.

Sent from my SM-N960U1 using Tapatalk

 

[aritra.hamarimuskan]

I have smart alert off under advanced features. Meaning the proximity sensor is not on all the time. That could be the reason. Will run more tests. Speaker phone only comes out of bottom speaker as well. Rubbish. LoL.

Sent from my SM-N960U1 using Tapatalk

For me all the sensors were turned on. Cause the phone used to go black everytime I was on a call...... Or my hand hovered over the top front of the phone.

 

[aritra.hamarimuskan]

Did the sound come out on both speakers when you tested it in notification menu? Just tested mine. Ringtones come out of both speakers notifications only bottom speaker. All normal.

Sent from my SM-N960U1 using Tapatalk

Did you test with the headphones? Please do the test with the headphones. Only then you would be able to identify the glitch!

 

[aritra.hamarimuskan]

But you mentioned notifications should come out of both speakers.

Sent from my SM-N960U1 using Tapatalk

Yes ringtones and notification tones should come out of both the speakers! I have seen it with my own eyes and heard it with my own ears! It's either that..... Or the sales exec's phone was faulty and ours are alright! I like to believe the reverse!

 

[aritra.hamarimuskan]

Notification and ringtones only coming out of bottom speaker....however when I do the speaker test in the service menu, both speakers fire. I have the US unlocked version 512 GB blue

---------- Post added at 01:31 AM ---------- Previous post was at 01:30 AM ----------

All media plays from both speakers as well

Please conduct the headphone test...... With Dolby on. Mine did the exact thing! That's the hardware glitch I'm trying to spread the word about!

 

[aritra.hamarimuskan]

When I'm in the settings menu to select a ringtone, its plays from both speakers, it's when I get an actual incoming call it only fires the bottom speaker. From what I researched that's normal and they way they come out of the box. You're lucky apparently lol. Really dumb not to fire both speakers for a ringer/notification, i understand the older Samsung devices only fired from the bottom speaker but why not take advantage of the dual speakers or atleast have a toggle in the settings for it

Lols! I'm not lucky! The sales exec lady is lucky. But then again she has given hope to all of us! That it's either a hardware glitch or a software glitch...... But somewhere out there is a phone that works perfectly fine. And ours don't. Even the quality officer had me convinced I was wrong.... But thankfully the lady was there! A major glitch is going on! Samsung should ideally accept and address it.

 

[Limeybastard]

Did you test with the headphones? Please do the test with the headphones. Only then you would be able to identify the glitch!

Ok, I just plugged my headphones in and the menu where one chooses notifications, the notifications played in both ears. Atmos on or off.
What's this got to do with notifications not playing out of top speaker , since mine doesn't either when I actually receive a "real" notification.

Sent from my SM-N960U1 using Tapatalk

 

[aritra.hamarimuskan]

But you mentioned notifications should come out of both speakers.

Sent from my SM-N960U1 using Tapatalk

Yes.... Ringtones and notifications both should use both the speakers. And that lady exec's phone was doing just the same. Only face book notification used the lower speaker..... But whatsapp and other notifications including ringtones were using both the speakers.

 

[aritra.hamarimuskan]

Ok, I just plugged my headphones in and the menu where one chooses notifications, the notifications played in both ears. Atmos on or off.
What's this got to do with notifications not playing out of top speaker , since mine doesn't either when I actually receive a "real" notification.

Sent from my SM-N960U1 using Tapatalk

What I am trying to say is in my case..... With the headphones plugged in...... When my phone rang.... The ringtone was coming out of both speakers and not just the rear one. Same thing with whatsapp and messages. But once I take the headphones off..... It was using only the rear channel. Now ideally whatever be the case..... Headphones on or off..... If the design is modeled to use only bottom firing speakers for notifications and ringtones...... This should not happen.
And what I experienced with the sales exec lady's phone is that while she receives a call, ringtone comes out of both the speakers (making it loud and very audible for her in a noisy environment) even with no headphones attached to her hand set's jack and mine doesn't. In my case it utilizes both speakers only when the headphones are attached.
See ideally while you're selecting the notification tone or ringtone.... Both speakers work..... Why? To give you an impression of how loud it is going to be when you receive a notification or a call. But when you actually receive a notification or a call it uses only the bottom firing speakers (in your case ringtones from both the speakers and notification from bottom firing speakers). That's not how it should be and I have seen that with my own eyes.... And the Samsung authorized centre has finally accepted that my handset was faulty. Hence you can understand that the ideal case should not be that only the bottom firing speakers should work. Ideally both speakers should work for everything, except Facebook notifications..... Which I have not been able to figure out yet though!

I hope I was able to explain myself!

BTW which variant are you using as in colour and rom.

 

[Limeybastard]

What I am trying to say is in my case..... With the headphones plugged in...... When my phone rang.... The ringtone was coming out of both speakers and not just the rear one. Same thing with whatsapp and messages. But once I take the headphones off..... It was using only the rear channel. Now ideally whatever be the case..... Headphones on or off..... If the design is modeled to use only bottom firing speakers for notifications and ringtones...... This should not happen.
And what I experienced with the sales exec lady's phone is that while she receives a call, ringtone comes out of both the speakers (making it loud and very audible for her in a noisy environment) even with no headphones attached to her hand set's jack and mine doesn't. In my case it utilizes both speakers only when the headphones are attached.
See ideally while you're selecting the notification tone or ringtone.... Both speakers work..... Why? To give you an impression of how loud it is going to be when you receive a notification or a call. But when you actually receive a notification or a call it uses only the bottom firing speakers (in your case ringtones from both the speakers and notification from bottom firing speakers). That's not how it should be and I have seen that with my own eyes.... And the Samsung authorized centre has finally accepted that my handset was faulty. Hence you can understand that the ideal case should not be that only the bottom firing speakers should work. Ideally both speakers should work for everything, except Facebook notifications..... Which I have not been able to figure out yet though!

I hope I was able to explain myself!

BTW which variant are you using as in colour and rom.

Thanks for the clarification.

Sent from my SM-N960U1 using Tapatalk