Question Notification Sounds when folded?

[kane274]

My mum bought a Flip 4 and she loves it, but is not getting notifications when it is folded. I have tried all settings including individual notifications, ensuring it's not on DND, ensuring notifications can wake up the phone. It is also one of those intermittent problems, in that it doesn't work most of the time but occasionally will work, like when someone rings her doorbell (Ring app). I've even tried changing some of the apps like changing from the Samsung SMS app to Textra.

Has anyone else seen this behaviour? Our next step is to factory reset, but I want to check if this is a known issue.

Thanks

 

[badai]

Not normal. It should show notification, and you can even see it when you swipe right in the cover screen.

 

[kane274]

The notifications show on the screen but no notification sound. Thanks for the info.

 

[kat3k]

Not normal. It should show notification, and you can even see it when you swipe right in the cover screen.

Agreed. Not normal. I had a case (Samsung even) that was turning my sound off. If she's using a case, you might try without it. It's a longshot, but took me a while to figure it out on mine. When properly functioning sounds should work open or closed.

 

[badai]

The notifications show on the screen but no notification sound. Thanks for the info.

by default there should be sound, unless you set that particular notification sound as silent, or the audio file is missing.