Nubia is ignoring my replacement request! [Solved]

[nadejo]

I bought the eu nubia red magic 5g pulse at release (germany) and had screenmark issues after a couple days.
I told nubia that i want to return it (was planning to buy it again since i was in 15 day return period).
Nubia told me to send it to "vsp data" and inform them once vsp data received the device. so i did.
Vsp data received the device 15 days ago.
Some people said that the pulse might be soldout soon.
So i told nubia and vsp data i want a replacement device instead and explained that i wanted to return it so i could buy a new one.
Vsp data told me they will tell nubia that i changed my mind and want a replacement device instead of the money. My device met all requirements for a doa request which was applied by vsp data already.
Ever since my device arrived at vsp data nubia is ignoring all my cotact attempts.
Vsp data received my device 10 days ago.
And today the pulse variant is sold out.
If my device doesnt ship this week i will start a paypal dispute and look for a different brand.
I do t pay 650 euros for a device which i use 2 weeks and wait 1 month for replacement without any information from the seller.
And yes i bought it on the official site.
Since vsp data made a doa request there is no reason for nubia not to send me a new device.
I will do my best to get redmagic banned in germany if they keep ignoring my mails.

I tried my best patiently waiting for any information and really didnt want to post all of this in a forum. I would even understand if they had problems due covid 19 or what ever. But not responding to mails after i sent my device for replacement is unaccaptable.

Update:
After contacting nubia instead of red magic i've received a refund within two days and imidiently reordered the rm5g pulse.

 

[mslezak]

Warranty? What warranty? [email protected] is the contact email. I emailed them because of issues with not getting 4G stable (3G would stay on, 4G would enable/disable). I imagined I could fix it with a simple update.zip for the NA variant. I had asked for a warranty replacement, totally ignored after sending the IMEI and all purchase info to them. 7 days after contacting them, I had already fixed it - a V311 update.zip had been released. I told them close their ticket I fixed it on my own. They seem to be using translators. They didn't even realize I told them I had fixed the phone already. Don't expect a warranty on this thing BUY WITH PAYPAL!!! YOU WILL GET YOUR $$$ BACK. This is quite typical of Chinese vendors actually. They attempt to repair your phone at their own pace. Xiaomi had the same issue. In Germany you WILL get your full $ back, it's the law. After 60 days I believe. But PayPal is MUCH faster. File a dispute, if you want the phone again, buy it. If you have issues again, file a PayPal dispute.

 

[nadejo]

Warranty? What warranty? [email protected] is the contact email. I emailed them because of issues with not getting 4G stable (3G would stay on, 4G would enable/disable). I imagined I could fix it with a simple update.zip for the NA variant. I had asked for a warranty replacement, totally ignored after sending the IMEI and all purchase info to them. 7 days after contacting them, I had already fixed it - a V311 update.zip had been released. I told them close their ticket I fixed it on my own. They seem to be using translators. They didn't even realize I told them I had fixed the phone already. Don't expect a warranty on this thing BUY WITH PAYPAL!!! YOU WILL GET YOUR $$$ BACK. This is quite typical of Chinese vendors actually. They attempt to repair your phone at their own pace. Xiaomi had the same issue. In Germany you WILL get your full $ back, it's the law. After 60 days I believe. But PayPal is MUCH faster. File a dispute, if you want the phone again, buy it. If you have issues again, file a PayPal dispute.

I will do a paypal dispute on friday if a new device isnt shipping. And will simply reorder it.

 

[zayidhs]

I bought the eu nubia red magic 5g pulse at release (germany) and had screenmark issues after a couple days.
I told nubia that i want to return it (was planning to buy it again since i was in 15 day return period).
Nubia told me to send it to "vsp data" and inform them once vsp data received the device. so i did.
Vsp data received the device 15 days ago.
Some people said that the pulse might be soldout soon.
So i told nubia and vsp data i want a replacement device instead and explained that i wanted to return it so i could buy a new one.
Vsp data told me they will tell nubia that i changed my mind and want a replacement device instead of the money. My device met all requirements for a doa request which was applied by vsp data already.
Ever since my device arrived at vsp data nubia is ignoring all my cotact attempts.
Vsp data received my device 10 days ago.
And today the pulse variant is sold out.
If my device doesnt ship this week i will start a paypal dispute and look for a different brand.
I do t pay 650 euros for a device which i use 2 weeks and wait 1 month for replacement without any information from the seller.
And yes i bought it on the official site.
Since vsp data made a doa request there is no reason for nubia not to send me a new device.
I will do my best to get redmagic banned in germany if they keep ignoring my mails.

I tried my best patiently waiting for any information and really didnt want to post all of this in a forum. I would even understand if they had problems due covid 19 or what ever. But not responding to mails after i sent my device for replacement is unaccaptable.

Sorry about your problems A.N really unfortunate being that you had a few issues all software related and then the burn-in happened.

Hopefully you'll get a replacement soon

 

[gelittbenberg]

Had the same problem with email contact.
Got 1 reply and then..... Silence.

Praise the Lord "jerryYin", here in this forum. He helped me out.

I've sent him a pm and a few hours later I got a answer to my mail which I sent ~ 2 weeks ago? It's magic... :'D

Maybe you can ask him to speed up the process.

I think we buyed the phone too early. (Or they released it to early?) For me, it's a good phone. A Beast. I never personalized my phone's as much. Maybe a wallpaper change :'D....

Since the last update the battery page shows up. Looking forward to the next updates (voLTE, face unlock etc)

Seems like they are getting a storm of ****... refund/repair/replace requests from all sides. Maybe they are under heavy attack with this

Hope they will get it under control. (And I hope my assumption is right... Would be very sad if they really don't care

Best regards

 

[nadejo]

Suddenly after i contacted nubia themselfes (not red magic) they responded and it went from pending to shipping imidiently. Lets see if its a new device or if its even fixed at all.