Nvidia recalls Shield Tablet due to possible overheating

[floks]

NVIDIA has announced a recall of its SHIELD tablets, sold between July 2014 and July 2015:

Information on how to obtain a replacement device: http://www.nvidia.com/support/tabletrecall

Official nVidia notice: http://nvidianews.nvidia.com/news/notice-for-nvidia-tablet-customers

 

[thompsos]

This should be stickied - this is big news.

 

[Chris_c81]

Actual Nvidia statement here:

http://www.marketwired.com/press-release/notice-for-nvidia-tablet-customers-nasdaq-nvda-2043927.htm

Coincidentally I'm just awaiting a replacement. My defective unit (not for overheating) reached them yesterday. Hoping they send me out an unaffected replacement by close of play today, though may be subject to delay now I guess.

 

[johnnystuff]

Yeah new tablet for all \o/

also, double check this: http://tabletrecall.expertproductinquiry.com/registration/registration

 

[clown_from_hell]

how to check battery type on non-stock ROMs?

does anyone know how to check battery type on non-stock roms? I have CM12.1 currently installed and I would rather not need to go back to stock just to find out I have the non-recallable battery type.

 

[darkrangr]

does anyone know how to check battery type on non-stock roms? I have CM12.1 currently installed and I would rather not need to go back to stock just to find out I have the non-recallable battery type.

Agreed, but not even the stock 4.4.2 rom has the option as far as I can tell.

 

[rwilco12]

does anyone know how to check battery type on non-stock roms? I have CM12.1 currently installed and I would rather not need to go back to stock just to find out I have the non-recallable battery type.

Agreed, but not even the stock 4.4.2 rom has the option as far as I can tell.

The battery type check was added in the latest OTA along with a recall app that is opened if you have the right battery type. You will probably have to flash the new stock build to check.

 

[floks]

does anyone know how to check battery type on non-stock roms? I have CM12.1 currently installed and I would rather not need to go back to stock just to find out I have the non-recallable battery type.

Have a look at the faq: http://tabletrecall.expertproductinquiry.com/faq/6x1gnn

Q. How do I know if my tablet is affected?
A. The recall includes NVIDIA SHIELD tablets (both WIFI and LTE) sold between July 2014 and July 2015.

Model numbers P1761, P1761W and P1761WX and serial numbers 0410215901781 through 0425214604018 are included in this recall. The model and serial numbers are etched on the left side edge of the tablets and printed on the packaging.

Please go to www.nvidia.com/support/tabletrecall and follow the instructions. You will need to update your tablet with the latest software to determine if your tablet is affected.

Alternatively call them and ask. Numbers are on faq page.

 

[darkrangr]

Thanks, that helps. My serial is in the range so I guess i'll figure out how to unroot and update. Thanks!

 

[kongha]

Anyone knows what to do as a EU consumer?
Also, damn it. I use my shield tablet during field work. This will be a hard blow for my work flow

 

[clown_from_hell]

Have a look at the faq

thanks, checked the serial number range there.

 

[johnnystuff]

Thanks, that helps. My serial is in the range so I guess i'll figure out how to unroot and update. Thanks!

I'd like to figure it out too, so while we're here: do we have to re-virgin our tablets to ask for replacement? And if so, how can we unroot and wipe the heck out of it?

 

[darkrangr]

I'd like to figure it out too, so while we're here: do we have to re-virgin our tablets to ask for replacement? And if so, how can we unroot and wipe the heck out of it?

I'm not 100% sure. XDA has changed a bit and theres no sticky guides any more. I rooted it like 8 months ago and was happy where it was so I didn't follow any of the development on it

 

[Chris_c81]

Anyone knows what to do as a EU consumer?
Also, damn it. I use my shield tablet during field work. This will be a hard blow for my work flow

Having literally gone through the RMA process myself for an unrelated issue, I'm assuming you complete that online form and they will send a replacement. You have to agree to a statement that your old affected device will be remotely wiped on receipt of your new one. I'm assuming they'll include a prepaid label for you to return it (goes to an address in the Netherlands).

Usual RMA process is you send the defective unit back and upon receipt they will send out the replacement. Has it been made clear what the process is for this recall? It looks to me, given that statement you consent to, they will forward a replacement right away. If so, that is pretty trusting.

 

[johnnystuff]

I knew unrooting was not a problem, prolly a factory reset suffice but I'm not sure. The problem is the unlocked bootloader. That can't be undone afaik. In any case there is no word about the roms/root/bootloader type we flashed in the meanwhile on the nvidia official faq pages. This an hadrware defect and looks quite serious to them if they ask for a worldwide return, so I'm not even sure we need to worry about whatever software we flashed in

 

[kongha]

Thanks Cris_c81. Ive to come home and use the reclamation process from the shield tablet.
And Im glad that Nvidia makes it smooth for us consumer to get a safe product now when the current one is proclaimed unsafe to use.

Also, is it ok to make a RMA and then unroot the tablet while I wait for a replacement?

 

[runandhide05]

Just did the whole process.

Yes you could call and check your serial number without restoring back to stock, however the RMA process has you using the app( built into the latest OTA) to retrieve RMA code to complete the online process. You do agree to the remote wipe once your replacement is turned on. It also says it will render the tablet in usable. (They likely has a kill switch in the latest OTA also). Just got the confirmation email and it looks to be here in 2-4 weeks. No where during the online process does it say of they want the old device back, however in the email it seems to imply they do. Only way to know for sure is if there is a return postage in the RMA box.

Sent from my Nexus 6 using Tapatalk 2

 

[MrHollow]

I did the whole process as well for Romania and for some reason i have not received any emails yet -_-
Also i see that they want to return the tablet and i have no problem with that as long as they send any UPS/DHL/DPD courier to my door to pick it up and they pay for the transport since it's their stupid fault.

 

[Chris_c81]

I did the whole process as well for Romania and for some reason i have not received any emails yet -_-
Also i see that they want to return the tablet and i have no problem with that as long as they send any UPS/DHL/DPD courier to my door to pick it up and they pay for the transport since it's their stupid fault.

See this is what I don't know. Because the standard RMA process they ask the customer to foot the cost of paying for FedEx or similar. Unless of course you complain to support and then they send you a prepaid FedEx label, which is what I did

 

[MrHollow]

See this is what I don't know. Because the standard RMA process they ask the customer to foot the cost of paying for FedEx or similar. Unless of course you complain to support and then they send you a prepaid FedEx label, which is what I did

Consider the ginormous screw-up that they did with the battery and reading the process on the page it would seem that they will send you a new tablet and when you open it, the other one will be rendered unusable which basically makes it a giant ball of turd or a brick
Not sure if they want it shipped back or not but by what i'm reading they won't. Even so i don't mind keeping the blank one for spare pieces.