Nvidia recalls Shield Tablet due to possible overheating

[Frankenscript]

Took me about 5 weeks. USA, LTE version.

Sent from my SGH-M919 using Tapatalk

 

[kernelmoron]

I'm from Argentina. I just received a UPS letter saying that my replacement Tablet is held up in customs. I've talked to UPS over the phone and they tell me that the sender didn't asume responsablity of any extra charges so I need to pay import taxes (which usually is 50% of the package cost). I'm trying to see what I can do, but if I have to pay u$s130 to get my replacement I'll return it.

To make things clear, NVIDIA doesn't asume responsability for any extra charges at customs. Not only that but, by UPS policy, once you receive the letter, you asume that responsability (storage and import taxes).

I'll report back when I have more news.

 

[rvbeppler]

I'm from Argentina. I just received a UPS letter saying that my replacement Tablet is held up in customs. I've talked to UPS over the phone and they tell me that the sender didn't asume responsablity of any extra charges so I need to pay import taxes (which usually is 50% of the package cost). I'm trying to see what I can do, but if I have to pay u$s130 to get my replacement I'll return it.

To make things clear, NVIDIA doesn't asume responsability for any extra charges at customs. Not only that but, by UPS policy, once you receive the letter, you asume that responsability (storage and import taxes).

I'll report back when I have more news.

That's very weird. Mine was shipped in Sep' 21th from Indianapolis, and arrived today, Sep 25th on Brazil. That's faster than our own postal service even inside the country.

I was worried about import taxes, but nVidia in an earlier e-mail told me to not worry about. In the tracking system, I could see there was an exception due to they didn't have my personal data to pass through customs, but I don't know how, they made it up very quickly and it arrived to me today.

The most interesting, there's an attached invoice from UPS, with a message telling me not to pay this invoice because it'll be paid by the sender. It was a total of R$ 1.145,06, which is aproximately US$ 285. The tablet was declared with US$ 282,72 value, so, aproximately 100% of taxes, paid fully by nVidia.

This also gives to us an idea of how much does it cost to nVidia a tablet (US$ 282,72).

So, kernelmoron, you should try to contact nVidia through their e-mail address about the recall: [email protected], I think they'll arrange the payment of theses taxes to you.

 

[kernelmoron]

That's very weird. Mine was shipped in Sep' 21th from Indianapolis, and arrived today, Sep 25th on Brazil. That's faster than our own postal service even inside the country.

I was worried about import taxes, but nVidia in an earlier e-mail told me to not worry about. In the tracking system, I could see there was an exception due to they didn't have my personal data to pass through customs, but I don't know how, they made it up very quickly and it arrived to me today.

The most interesting, there's an attached invoice from UPS, with a message telling me not to pay this invoice because it'll be paid by the sender. It was a total of R$ 1.145,06, which is aproximately US$ 285. The tablet was declared with US$ 282,72 value, so, aproximately 100% of taxes, paid fully by nVidia.

This also gives to us an idea of how much does it cost to nVidia a tablet (US$ 282,72).

So, kernelmoron, you should try to contact nVidia through their e-mail address about the recall: [email protected], I think they'll arrange the payment of theses taxes to you.

Yeah, thanks for the advice. I've already sent an email to that address and I'm waiting for a response. I'll report back when I have any news.

Enviado desde mi XT1095 mediante Tapatalk

 

[3xeno]

Hi all,
Just got an email from a UPS rep in India asking me to fill out a few KYC forms. Tab was shipped from Netherlands on 17th and will arrive at Mumbai on 19th.


Sent from my SHIELD Tablet using Tapatalk

That's reassuring. Given the shield was never sold officially in India, I was on the hook on whether they would ship the replacement here. Still no shipping update though!

 

[chinna_rao]

Hi @3xeno ...i received the tab today...
had to steal it from the courier guy...
UPS forwards its to a third party courier from Mubai(GMS courier in my case)
never heard of those guys...office was a tiny single room beneath the stairs of an old building...
there was just an unlocked door and since the guy wasnt picking up my phone(he answered when he got a call from his head office)i just went in and took my package home...

 

[rvbeppler]

That's reassuring. Given the shield was never sold officially in India, I was on the hook on whether they would ship the replacement here. Still no shipping update though!

They have never sold it officially in Brazil too, but sent me a replacement one as well.

Sent from my XT1225 using XDA Free mobile app

 

[toasty69]

Strangely the unit shipped to me here in Hong Kong came from the Netherlands... In case, I don't have to return my old tablet, yippee!

 

[iSparko]

Got a tracking number but it says that it was returned to sender because of missing/incomplete exportation details ?

Sent from my SHIELD Tablet using XDA Free mobile app

 

[ReiverBlade]

When did you guys file for replacement? I did the whole recall process in August 12th and haven't received my replacement unit not have I got an email about delays in shipping. Only email I got was confirmation and a 3-4 week window.

Sent from my VS986 using Tapatalk

29 June ;p received 31 August so, basically 8 weeks

 

[Kelvin838]

I filled in the recall form on Sep 28 and got my tablet today, so it took less than 4 weeks. the method was UPS Next Day Air Saver® so it came very fast.

 

[Ballbreker73]

Impostos shield tablet

That's very weird. Mine was shipped in Sep' 21th from Indianapolis, and arrived today, Sep 25th on Brazil. That's faster than our own postal service even inside the country.

I was worried about import taxes, but nVidia in an earlier e-mail told me to not worry about. In the tracking system, I could see there was an exception due to they didn't have my personal data to pass through customs, but I don't know how, they made it up very quickly and it arrived to me today.

The most interesting, there's an attached invoice from UPS, with a message telling me not to pay this invoice because it'll be paid by the sender. It was a total of R$ 1.145,06, which is aproximately US$ 285. The tablet was declared with US$ 282,72 value, so, aproximately 100% of taxes, paid fully by nVidia.

This also gives to us an idea of how much does it cost to nVidia a tablet (US$ 282,72).

So, kernelmoron, you should try to contact nVidia through their e-mail address about the recall: [email protected], I think they'll arrange the payment of theses taxes to you.

Oi cara, tudo bem? Estou tendo alguns problemas pra receber o meu novo shield tablet, visto que a UPS toruxe uma cobrança de 880 reais, que eu acredito ser do imposto de importação... Vc recebeu o seu normalmente? Vi que vc mandou um email para a Nvidia antes, vc acha q foi isso q isentou os impostos? Pq sinceramente se eu tiver q pagar tudo isso, eu vou desistir e retornar o tablet pra Nvidia! Sou de São Paulo tb, e o meu saiu de Indianapolis, mas no tracking information do site da UPS aparece q tinha ocorrido um problema e que o método de entrega tonha q ser trocado, e assim o tablet passou para Miami e de lá veio para São Paulo... Aconteceu o msmo com vc?
Obrigado!

 

[Cer3alKiller]

I'm from argentina too, and I'm pretty sure we will have to pay import fees, once I received a replacement smartphone from allyexpress, I neve paid for that phone but I had to pay 50% of the price to get it from customs. I'm sure I wont have a new Shield Tablet, because I wont pay any extra to get it.

I forgot to comment, i didn't had to pay any fees in the end, i just explained that it was an RMA from a faulty battery, customs asked me to present some sort of proof of that so i just took rma confirmation emails in and that was just enough, i guess customs employees are not that bad after all. Did you get yours man ? Saludos.

 

[magatsu82]

I forgot to comment, i didn't had to pay any fees in the end, i just explained that it was an RMA from a faulty battery, customs asked me to present some sort of proof of that so i just took rma confirmation emails in and that was just enough, i guess customs employees are not that bad after all. Did you get yours man ? Saludos.

It never arrived, nor I received any emails from Nvidia =/

 

[TSpartan]

Tutorial

so just an FYI, if you connect a power source straight to the red and black wires going to the battery and short out the green and white terminals the device WILL boot and stay on without a battery…
working on possible setting it up as nexus player/shield tv

You could do a tutorial on how to do that?

 

[magatsu82]

After 10 months I received nothing from Nvidia =/

 

[esun]

Aww, updated my unused Shield and I don't have the faulty battery. I wanted a new one

 

[MGREX]

Anyone knows which batches had this issue?

I mean, if I buy a new shield today what are the odds it will have the overheat issue?

 

[gqukyo]

Probably low since nowhere really sells the original anymore. Pretty sure they stopped making them in favor or the k1. Besides if you do get one, you can get a replacement.

 

[markymark567]

So I bought my tablet back in 2014. It is still on OTA 3.0 and it is rooted with a LOCKED bootloader. I was out of the Android game for a while (busy with school). I'm jumping back into it and I'm a bit lost. So from what I understand I can do the recall (if eligible) and somehow keep them from killing my original shield??

sent from my Nexus 5x