OEM unlock grayed out

[lucasdeeiroz]

EDIT: Problem solved. I just had to wait a few days to get the switch available. It seems it's a "security feature"...

Hello, guys.

I recently bought a Moto One, already with the bootloader unlocking in mind. I live in Brazil, and here phones are required to be unlockable. But here's the thing: this one has the "OEM unlock" option grayed out. I already did a Factory Reset multiple times, following different ways to do it, and nothing worked.
It says I need to connect to internet (which I obviously already did) or contact my mobile operator. But it's a retail device, so they have nothing to do with it.

Does someone have the same problem or am I the only lucky one?

 

[tys0n]

Hello, guys.

I recently bought a Moto One, already with the bootloader unlocking in mind. I live in Brazil, and here phones are required to be unlockable. But here's the thing: this one has the "OEM unlock" option grayed out. I already did a Factory Reset multiple times, following different ways to do it, and nothing worked.
It says I need to connect to internet (which I obviously already did) or contact my mobile operator. But it's a retail device, so they have nothing to do with it.

Does someone have the same problem or am I the only lucky one?

I've seen another Brazilian guy over in our telegram group having the same problem. I don't know more about it tho.
Boot to fastboot and do:

fastboot getvar cid

Here you'll see which cid's can be unlocked or not. https://forums.lenovo.com/t5/MOTOROLA-Android-Developer/Bootloader-Unlock-Problems/td-p/3222809

If your cid returns a value that is supposed to be unlockable then you should report the bug in that motorola community.
https://forums.lenovo.com/t5/motorola-one-motorola-one-power/bd-p/Motorola_One

 

[lucasdeeiroz]

I've seen another Brazilian guy over in our telegram group having the same problem. I don't know more about it tho.
Boot to fastboot and do:

fastboot getvar cid

Here you'll see which cid's can be unlocked or not. https://forums.lenovo.com/t5/MOTOROLA-Android-Developer/Bootloader-Unlock-Problems/td-p/3222809

If your cid returns a value that is supposed to be unlockable then you should report the bug in that motorola community.
https://forums.lenovo.com/t5/motorola-one-motorola-one-power/bd-p/Motorola_One

Thank you for your answer. My cid is eligible for unlocking. I even got the Unique Key to unlock it already. I suppose I'll have to report the bug to Motorola.

 

[m2habert]

I've read somewhere that this is supposed to be a new security thing (not sure if it's from manufacturer or from the OS): in order to activate the Unlock switch, user is supposed to wait a minimum time period: something close to 7 days of uptime.

It's funny, though, Motorola's site doesn't mention this restrain at all.

 

[lucasdeeiroz]

I've read somewhere that this is supposed to be a new security thing (not sure if it's from manufacturer or from the OS): in order to activate the Unlock switch, user is supposed to wait a minimum time period: something close to 7 days of uptime.

It's funny, though, Motorola's site doesn't mention this restrain at all.

That is interesting... and it's true. After 4 days the switch is finally available. Thanks for the info!

 

[FSadino]

Thread closed by OP request!