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[Official] Fire TV 2 / Fire OS 5 (Fire TV 1) Tips & Complaints Thread

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Claude Koch

Senior Member
Apr 11, 2015
190
42
WORK IN PROGRESS: UPDATING

STOP PRESS: FIRESTARTER 3.0 RELEASED. SANITY RESTORED.

http://forum.xda-developers.com/fire-tv/themes-apps/app-root-home-launcher-replacement-app-t3118135

Before sending your Fire TV/Stick back to Amazon in disgust, beware of its limitations, and try these tips.

Bottom line is it's going to be a solid step up from Fire TV 1. But right now, it has a few issues.

Let's talk about the elephant in the room: the angry reviews. Almost all the complaints are about the glitchy remote (we have a fix), battery cover (sometimes the customer isn't always right), audio issues (Amazon is patching, stay tuned). No question, it's got some bugs out of the gate, but Amazon has responded and hopefully all will be resolved shortly . Enjoy:

http://www.amazon.com/Amazon-DV83YW-Fire-TV/product-reviews/B00U3FPN4U/

Fire TV 2: hardware shortcomings by design that many regard as substandard.

If these are important, you might need to look elsewhere.

1. USB 2.0 not even USB 3.0. USB-C is the new standard appearing on phones and laptops.
2. Ethernet 10/100 not GB.
3. No optical port. Possible solution: http://www.amazon.com/dp/B010JQMHNW/?
4. HDMI 1.4, not HDMI 2.0, limited to 4K at 30fps.

Software bugs and annoyances, most probably due to OS 5, but yet to be confirmed.

Could be fixed either by Amazon or developers.

1. Audio limited to stereo other than for Amazon Prime. Quiet audio.

As promised, Amazon has released a patch (extremely quickly):

“By this coming Monday, October 12th, you will receive an automatic software update that enables Dolby Digital Plus for customers who have a Dolby Digital Plus system (including support for Netflix and Amazon Video). An update for older Dolby Digital systems (not Dolby Digital Plus) will be distributed on November 30th.” -Amazon

Update from AFTVNews:

One of the new device’s largest complaints, a lack of Dolby Digital surround sound support, which has been partially fixed already, stems from changes made to support Netflix. I’m told by my source at Amazon that Netflix gave the Fire TV engineering team a new version of their software at the last minute which required changes to the Fire TV’s software to work correctly. Those changes conflicted with Dolby Digital surround sound support. With not enough time to fix support for both, Amazon was faced with the decision to ship without Netflix or without Dolby Digital surround sound. They chose the latter which, in my opinion, was the right choice.

http://www.aftvnews.com/amazon-is-d...-internal-testing-pool-for-bug-fixing-effort/

2. Fire TV 2 WiFi Remote drops out, glitchy, lags, etc.

Do this when setting up if you're connecting via Ethernet: disconnect your LAN cable, connect to WiFi, reconnect your network cable.

And then do this anytime if your remote becomes laggy: disconnect Ethernet cable, reconnect Ethernet cable.

That should fix it. Really, it's usually that simple.

If not, there could be interference, you could try changing channels or frequency on your router or restrict the available protocols (just N or AC, for example). Let us know if you're still having problems.

3. Highly inconvenient to launch Kodi and other sideloaded apps.

Long story, somewhat shortened: The Fire OS only shows icons for apps obtained from Amazon's App Store. That, unfortunately, doesn't include Kodi, everyone's favourite media player, and about 99% of the reason the AFTV has a cult following. There have been two popular ways to get around Amazon's belligerence: by having Kodi launch as proxy of another app (usually Ikono TV) using Llama; or by employing Firestarter to bind it to the Home button.

Both can be loaded via ADFire.

Unfortunately, Llama no longer works (for this purpose) in OS5/AFTV2, so skip that route and install FireStarter:

ADBFire : http://forum.xda-developers.com/showthread.php?t=2786505

FireStarter http://forum.xda-developers.com/fire-tv/themes-apps/app-root-home-launcher-replacement-app-t3118135

Kodi: http://kodi.tv

I recommend mapping the Home Button single click to Kodi, and the Home button double-click to Amazon Home. Or if you'd prefer to use Firestarter as your home screen, then map it to the double-click. The added bonus to this setup is every time you're in Kodi and hit the Home button inadvertently, instead of losing your **** yet again, it'll just flash in and out of the app and then pause whatever you're watching.

Here's a guide on sideloading to the Fire. Again, I strongly recommend ADBFire:

http://www.aftvnews.com/sideload/

If you have an Android tablet or phone, there are several apps that can push apps across to the Fire, such as Apps2Fire. That way you can download your apps direct from the official Google Play Store. Don't forget they won't automatically update. You'll need to push those updates across as well.

4. Can't connect via ADB to sideload using ADBFire etc since using FireStarter
First up: make sure you have ADB enabled. Settings>System>Developer Options> Both ADB Debugging and Apps from Unknown Sources need to be On.

FireStarter has two methods of intercepting Home button presses: one using ADB, and one not using ADB. The issue that's arisen since the introduction of Fire OS 5 is that the operating system no longer permits parallel ADB connections, so if FireStarter is using it to intercept Home button presses, you won't be able to connect to the Fire TV using ADB, and thus you won't be able to sideload apps and files using ADBFire.

We now have two options:

Option 1 (Firestarter won't use ADB): Open FireStarter, under Settings, uncheck "Home Detection via ADB."

Advantage: You only need ADB enabled to connect with ADBFire. No need to touch FireStarter.
Disadvantage: Only detects your customized Home button choices within the Fire TV's home screen, and not within apps. Pressing Home within Kodi, for example, will return you to the Home screen. Pressing it again will send you back to Kodi (or whatever action you've chosen. A potential advantage is this now gives you three variants of the Home button: a single and double-click from the Home screen; and the traditional Fire TV Home shortcut from within any app.

Option 2: (FireStarter uses ADB): Open FireStarter, check "Home Detection via ADB"

Advantage: FireStarter will now obey your Home button choices (single and double-click) from anywhere.
Disadvantage: You will either need to kill FireStarter (see below) or temporarily revert to Option 1 in order to do your ADB stuff. Note: there's now a handy shortcut direct to the ADB Debugging toggle within FireStarter.

Tip: If you go with Option 2, you can quickly kill FireStarter's grip on ADB by going: Settings>Manage Applications>FireStarter and Force Stop. And then restarting FireStarter or the Device once you've finished your ADB business.

5. External storage limited to disks formatted in FAT32.

There's no reason why Amazon couldn't enable other formats, but there's little incentive to bother. Even Macs don't support NTFS out of the box. Either format your drives in FAT32 (and split larger files if necessary) or move them to a network share. Not hard to work around. Here's a tip:

http://www.aftvnews.com/how-to-play...b-off-the-fire-tvs-fat32-usb-storage-in-kodi/

6. Difficult to remove battery cover?

No it's not. Slide it back then lift it up. Dead easy:

https://www.youtube.com/watch?v=R3t1GOCzjzY&

7. Can't move Kodi to external storage.

http://www.aftvnews.com/some-apps-like-kodi-cannot-write-to-external-storage-yet-on-fire-os-5/

Upgrade to Jarvis (still in alpha but perfectly acceptable).

8. LED only glowing when it detects a remote button press

Either a bug or a new way of doing things. Either way, it's not ideal.

9. Can't Chromecast from Android device to Fire TV

Yes, you can cast from Youtube, but nothing else (that I can find). Blame Google for that:

http://www.aftvnews.com/google-has-chromecast-receiver-app-pulled-from-fire-tv-appstore/

You can, however, Airplay to it. Via Kodi is one method, that usually works, but can be flaky sometimes. There are a bunch of apps you can try. Some work better than others. I picked up this one when it was free, it works:

http://www.amazon.co.uk/x9F99-x65B9-x513F-AirReceiver/dp/B00L5HQRGS/

And for those of you with other Amazon devices, there's always Fling:

https://developer.amazon.com/public...g/docs/understanding-the-amazon-fling-service
 
Last edited:

superkoot

Member
May 8, 2014
5
0
list additions

I would add to the list:

Issues with day 1 software update, (several resets, issues to get working)

Wifi remote constantly cuts on/off (taking out batteries seems like temp fix)

Stutters in apps like WatchESPN

Second the dropping of lama/kodi icon support

Despite better hardware, little change in actual performance (yet to be fully seen)
 

schneid

Senior Member
Dec 3, 2007
1,053
181
In the wind
About time we compiled a tally of what's broken, missing or just plain annoying on the new Fire TV, and what's (about to be) broken by the official release of OS 5 on the old Fire TV.

4. More to come.....

Thanks for this. I was criticized elsewhere for bringing up some shortcomings of 2. I am very interested in the gizmo you linked that breaks off the 5.1 via Optical and 2ch mini-jack from the HDMI stream. The product dates back to 2013 which makes me skeptical. I've bought a few of these that did not work. I have 4 port Monoprice HDMI switch that has the 5.1 and 2ch breakout. It disappoints as it is 5.1 OR 2ch, not both. The one's I have had tried similar to your post would pass sound to all six speakers but it was in reality Stereo which will fool some people. The clue for me is, does the blue Dolby light come on? A quick test for DD Plus handling is "House of Cards". If you get a blue light viewing that, it's good to go. It's been almost a year since I last fooled with them so maybe there is something that is NEW and works.

I am still looking for one that really works. The only thing I know that splits off 5.1, for real, is 1's Optical connector.

What's funny is that I pitched my Roku3 over the DD+ impasse. Now Roku4 is coming out and it HAS an optical connector.

I have an Echo/Alexa too and waiting to see how all that works out with my 1 if it does at all. I'm rooted so unless Rbox comes through, I'm out of luck. Right now my Echo is pretty much a party novelty but it can now control my Nest and Insteon devices. Just found the most useful feature is using it as a meat timer.

It's a shame 2 isn't all of 1 but better and more.
 
I had problems with the connection with my remote too.

Are you used ethernet at the first start to connect with your router? Never set up wifi connection?
Try this
1. disconnect fire tv from ethernet
2. connect fire tv to wifi
3. reconnect the remote to fire tv
4. connect fire tv to ethernet again

for me i think it works... I am not 100% sure because the connection lost was very rare before. but give it a try.. :laugh:
 

rocket31337

Member
Jan 4, 2013
37
9
There are huge issues with the WiFi the gain on the 5GHz 802.11ac is terrible in addition to issues above. I sent two of them back. Returning all of them is the only way Amazon will fix this!
 

schneid

Senior Member
Dec 3, 2007
1,053
181
In the wind
What is an "Accessory Port". On my 1 I use a little dongle called Flirc to allow my Logitech Harmony One unified remote to control it. Needed it to feed the "Menu" command to 1. I now have a Harmony Ultimate with Hub and just imported the same settings.

I wonder if 2's "Accessory port" will allow a Flirc dongle to support unified IR remotes. Also wonder if it is even necessary with the 2. The Ultimate remote is still totally IR but the Hub is WiFi allowing it to talk to some smart devices. Guess I could test but hate to fix something that ain't broke. That's the main reason I'm afraid of 2. See no benefit except for 4K and I don't have that. My 1 setup works pretty well.

What I want to do is ditch my $160/mo DirecTV bill and replace it with another DVR option. SBC (aka AT&T) ate them and nothing good will come from that. "Repeating" myself, the Tivo Bolt is intriguing. Would replace FireTV and DirecTV. On the other hand, my rooted 1 with Nova Launcher and a Logitech K400 KB is a pretty nice little big screen Android box.

Nothing is just right.
 

schneid

Senior Member
Dec 3, 2007
1,053
181
In the wind
The Main Reason AFTV 2 Is Not For Me

Root and Nova Launcher
 

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It's an abomination. Seems like the wifi keeps dropping out.

A page back i posted a method to fix that if you are used ethernet cable at the first start o AFTV2.

Try this
1. disconnect fire tv from ethernet
2. connect fire tv to wifi
3. reconnect the remote to fire tv
4. connect fire tv to ethernet again


For me no connection losts between remote control and AFTV2 after a couple of hours.
 
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jpeg42

Senior Member
Jul 22, 2010
875
341
Oregon
I know the Apple TV was looming, but I don't get why Amazon felt the need to rush this out so fast. There just really isn't a reason to refresh a video streaming device annually. I understand they wanted to beat Apple to 4K, but looks like it cost them this time. I am sure updates will make it better, but this box might be the dud when we look back and the history of these things. I just hope it doesn't flop so bad they stop future revisions.
 
  • Like
Reactions: tonyram57

Claude Koch

Senior Member
Apr 11, 2015
190
42
A page back i posted a method to fix that if you are used ethernet cable at the first start o AFTV2.

Try this
1. disconnect fire tv from ethernet
2. connect fire tv to wifi
3. reconnect the remote to fire tv
4. connect fire tv to ethernet again


For me no connection losts between remote control and AFTV2 after a couple of hours.

Thanks for the tip. I'm going to let it be for a couple of days, then try your fix. Otherwise, I won't know it it helped.

Been trying to get it to detect the bluetooth remote from my other Fire TV but not having any luck.

EDIT: Great tip, seems to have done the trick! Added to list.
 
Last edited:

tonyram57

Member
May 11, 2014
33
4
Brooklyn, NY
I sent mine back. I can't believe that the newer Fire TV performs much worse than my 1st Gen Fire TV. Here is what I find annoying.

Remote cover is very hard to open. Broke my nail and it took me nearly a half hour to get it open. Once it is open it is much easier after.

Remote freezes and stops responding. Have to take out batteries and put them back in. At first I though the unit froze but my BT keyboard works fine. Had to use that quite often.

Netflix no 5.1 surround sound. Also it takes much longer to get up to 1080p. On my old Fire TV 1080p instantly and if not just restart the stream. On the 2nd gen Fire TV mud quality sub 480p which can take up to 40 seconds or longer to get to 1080p unless I fast forward and rewind the stream but then it ends up ruining what I am watching when there are spoilers in the beginning of the program.

Other third party apps actually run worse. They stutter and skip frames like trying to watch a HD video on a Celeron PC from 2008.

The external storage option is a joke. First thing is they should have included more than 8gb of internal storage because the external microSD is useless. I moved all the apps and games I can to the external storage however most apps and some games still store at least half the data on internal storage so even then I was already running low on space while my 64gb microSD barely used any space.

Box runs much warmer than before and I have it on a cooling pad.

To me the picture quality seems worse. I don't have a 4k TV just 1080p but the picture is much darker and reds look more pixelated.

That is what I can think of off the bat but in the end I ended up sending it back like many others and I see a recall soon from Amazon. They should have never released this thing as the 1st Gen Fire TV was pretty much perfect. Yes it had issues when it first came out mainly the once outdated Netflix app and having to occasionally clear the Amazon video data app when it would not play but otherwise it performed much better than this new thing does.
 

jocala

Senior Member
Jul 4, 2010
3,122
2,413
Ocala
It's looking like under OS5, external storage is sandboxed as read-only to Kodi. The same seems true of Android TV (Nvidia Shield), so I suppose it's a Lollipop security issue. If I'm right, this means no moving Kodi data/thumbnails to external storage and using the /sdcard/xbmc_env.properties to redirect. Can anyone confirm/disprove this?
 

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  • 6
    WORK IN PROGRESS: UPDATING

    STOP PRESS: FIRESTARTER 3.0 RELEASED. SANITY RESTORED.

    http://forum.xda-developers.com/fire-tv/themes-apps/app-root-home-launcher-replacement-app-t3118135

    Before sending your Fire TV/Stick back to Amazon in disgust, beware of its limitations, and try these tips.

    Bottom line is it's going to be a solid step up from Fire TV 1. But right now, it has a few issues.

    Let's talk about the elephant in the room: the angry reviews. Almost all the complaints are about the glitchy remote (we have a fix), battery cover (sometimes the customer isn't always right), audio issues (Amazon is patching, stay tuned). No question, it's got some bugs out of the gate, but Amazon has responded and hopefully all will be resolved shortly . Enjoy:

    http://www.amazon.com/Amazon-DV83YW-Fire-TV/product-reviews/B00U3FPN4U/

    Fire TV 2: hardware shortcomings by design that many regard as substandard.

    If these are important, you might need to look elsewhere.

    1. USB 2.0 not even USB 3.0. USB-C is the new standard appearing on phones and laptops.
    2. Ethernet 10/100 not GB.
    3. No optical port. Possible solution: http://www.amazon.com/dp/B010JQMHNW/?
    4. HDMI 1.4, not HDMI 2.0, limited to 4K at 30fps.

    Software bugs and annoyances, most probably due to OS 5, but yet to be confirmed.

    Could be fixed either by Amazon or developers.

    1. Audio limited to stereo other than for Amazon Prime. Quiet audio.

    As promised, Amazon has released a patch (extremely quickly):

    “By this coming Monday, October 12th, you will receive an automatic software update that enables Dolby Digital Plus for customers who have a Dolby Digital Plus system (including support for Netflix and Amazon Video). An update for older Dolby Digital systems (not Dolby Digital Plus) will be distributed on November 30th.” -Amazon

    Update from AFTVNews:

    One of the new device’s largest complaints, a lack of Dolby Digital surround sound support, which has been partially fixed already, stems from changes made to support Netflix. I’m told by my source at Amazon that Netflix gave the Fire TV engineering team a new version of their software at the last minute which required changes to the Fire TV’s software to work correctly. Those changes conflicted with Dolby Digital surround sound support. With not enough time to fix support for both, Amazon was faced with the decision to ship without Netflix or without Dolby Digital surround sound. They chose the latter which, in my opinion, was the right choice.

    http://www.aftvnews.com/amazon-is-d...-internal-testing-pool-for-bug-fixing-effort/

    2. Fire TV 2 WiFi Remote drops out, glitchy, lags, etc.

    Do this when setting up if you're connecting via Ethernet: disconnect your LAN cable, connect to WiFi, reconnect your network cable.

    And then do this anytime if your remote becomes laggy: disconnect Ethernet cable, reconnect Ethernet cable.

    That should fix it. Really, it's usually that simple.

    If not, there could be interference, you could try changing channels or frequency on your router or restrict the available protocols (just N or AC, for example). Let us know if you're still having problems.

    3. Highly inconvenient to launch Kodi and other sideloaded apps.

    Long story, somewhat shortened: The Fire OS only shows icons for apps obtained from Amazon's App Store. That, unfortunately, doesn't include Kodi, everyone's favourite media player, and about 99% of the reason the AFTV has a cult following. There have been two popular ways to get around Amazon's belligerence: by having Kodi launch as proxy of another app (usually Ikono TV) using Llama; or by employing Firestarter to bind it to the Home button.

    Both can be loaded via ADFire.

    Unfortunately, Llama no longer works (for this purpose) in OS5/AFTV2, so skip that route and install FireStarter:

    ADBFire : http://forum.xda-developers.com/showthread.php?t=2786505

    FireStarter http://forum.xda-developers.com/fire-tv/themes-apps/app-root-home-launcher-replacement-app-t3118135

    Kodi: http://kodi.tv

    I recommend mapping the Home Button single click to Kodi, and the Home button double-click to Amazon Home. Or if you'd prefer to use Firestarter as your home screen, then map it to the double-click. The added bonus to this setup is every time you're in Kodi and hit the Home button inadvertently, instead of losing your **** yet again, it'll just flash in and out of the app and then pause whatever you're watching.

    Here's a guide on sideloading to the Fire. Again, I strongly recommend ADBFire:

    http://www.aftvnews.com/sideload/

    If you have an Android tablet or phone, there are several apps that can push apps across to the Fire, such as Apps2Fire. That way you can download your apps direct from the official Google Play Store. Don't forget they won't automatically update. You'll need to push those updates across as well.

    4. Can't connect via ADB to sideload using ADBFire etc since using FireStarter
    First up: make sure you have ADB enabled. Settings>System>Developer Options> Both ADB Debugging and Apps from Unknown Sources need to be On.

    FireStarter has two methods of intercepting Home button presses: one using ADB, and one not using ADB. The issue that's arisen since the introduction of Fire OS 5 is that the operating system no longer permits parallel ADB connections, so if FireStarter is using it to intercept Home button presses, you won't be able to connect to the Fire TV using ADB, and thus you won't be able to sideload apps and files using ADBFire.

    We now have two options:

    Option 1 (Firestarter won't use ADB): Open FireStarter, under Settings, uncheck "Home Detection via ADB."

    Advantage: You only need ADB enabled to connect with ADBFire. No need to touch FireStarter.
    Disadvantage: Only detects your customized Home button choices within the Fire TV's home screen, and not within apps. Pressing Home within Kodi, for example, will return you to the Home screen. Pressing it again will send you back to Kodi (or whatever action you've chosen. A potential advantage is this now gives you three variants of the Home button: a single and double-click from the Home screen; and the traditional Fire TV Home shortcut from within any app.

    Option 2: (FireStarter uses ADB): Open FireStarter, check "Home Detection via ADB"

    Advantage: FireStarter will now obey your Home button choices (single and double-click) from anywhere.
    Disadvantage: You will either need to kill FireStarter (see below) or temporarily revert to Option 1 in order to do your ADB stuff. Note: there's now a handy shortcut direct to the ADB Debugging toggle within FireStarter.

    Tip: If you go with Option 2, you can quickly kill FireStarter's grip on ADB by going: Settings>Manage Applications>FireStarter and Force Stop. And then restarting FireStarter or the Device once you've finished your ADB business.

    5. External storage limited to disks formatted in FAT32.

    There's no reason why Amazon couldn't enable other formats, but there's little incentive to bother. Even Macs don't support NTFS out of the box. Either format your drives in FAT32 (and split larger files if necessary) or move them to a network share. Not hard to work around. Here's a tip:

    http://www.aftvnews.com/how-to-play...b-off-the-fire-tvs-fat32-usb-storage-in-kodi/

    6. Difficult to remove battery cover?

    No it's not. Slide it back then lift it up. Dead easy:

    https://www.youtube.com/watch?v=R3t1GOCzjzY&

    7. Can't move Kodi to external storage.

    http://www.aftvnews.com/some-apps-like-kodi-cannot-write-to-external-storage-yet-on-fire-os-5/

    Upgrade to Jarvis (still in alpha but perfectly acceptable).

    8. LED only glowing when it detects a remote button press

    Either a bug or a new way of doing things. Either way, it's not ideal.

    9. Can't Chromecast from Android device to Fire TV

    Yes, you can cast from Youtube, but nothing else (that I can find). Blame Google for that:

    http://www.aftvnews.com/google-has-chromecast-receiver-app-pulled-from-fire-tv-appstore/

    You can, however, Airplay to it. Via Kodi is one method, that usually works, but can be flaky sometimes. There are a bunch of apps you can try. Some work better than others. I picked up this one when it was free, it works:

    http://www.amazon.co.uk/x9F99-x65B9-x513F-AirReceiver/dp/B00L5HQRGS/

    And for those of you with other Amazon devices, there's always Fling:

    https://developer.amazon.com/public...g/docs/understanding-the-amazon-fling-service
    2
    It's looking like under OS5, external storage is sandboxed as read-only to Kodi. The same seems true of Android TV (Nvidia Shield), so I suppose it's a Lollipop security issue. If I'm right, this means no moving Kodi data/thumbnails to external storage and using the /sdcard/xbmc_env.properties to redirect. Can anyone confirm/disprove this?

    Yes, you're right. This is because Kodi does not yet support Android Lollipop's new storage access API. Kodi simply needs to prompt the user to grant write permissions once. See my article here: http://www.aftvnews.com/some-apps-like-kodi-cannot-write-to-external-storage-yet-on-fire-os-5/
    1
    I hate to say it, but it's looking like a lemon.

    Edit: things are looking much better today.
    1
    It's an abomination. Seems like the wifi keeps dropping out.

    A page back i posted a method to fix that if you are used ethernet cable at the first start o AFTV2.

    Try this
    1. disconnect fire tv from ethernet
    2. connect fire tv to wifi
    3. reconnect the remote to fire tv
    4. connect fire tv to ethernet again


    For me no connection losts between remote control and AFTV2 after a couple of hours.
    1
    USB storage work ....

    Got my AFTV 2 but a strange thing is happening. when i plug in aa sandisk mini usb stick into the usb port aamessage on my tv says "A new bluetooth device has been detected." The usb does not show up as extra storage. Only the micro sd slot seems to work.

    Anybody had same issue ?

    I use ES file explorer , and with FTP ftp://firetvIP:3721/../../sdcard1/ I see the external USB device in sdcard1. I use Intenso 8GB USB stick fat32 formatted.

    Sorry, I remove micro SD (also 32GB) and you are right, ext. USB seems not working, Sorry again :eek:

    Solved:
    If I stop USB-debugging in settings I have USBOTG and see data from USB-memory stick (ESexplorer).

    Also the path directions to Apps I pushed to SD are now not correct.
    Need reboot without USB-stick to fixed.
    Amazon Software must be fixed for this. But they like the Cloud more :D I think