Hi,
It is not allowed to post here in the languages other than English. So please first write in English then Turkish under it.
I support this topic since there is no actual global company in our counrty. For example Samsung Turkey is actually an independent Turkish company who has permissions to use Samsung's name and buys devices from Samsung. Just like a tech market whose name is very very similar to Samsung with its own after sale services.so they are not really related to Original Samsung. Fortunately it has an agreement with the real Samsung so if they really fail on providing services we can still write to Samsung and they can give warnings to Samsung Turkey.
But here is how it works in my country: first you go to the service with a broken phone and then they take it for repairing and tell you nothing unless you call and ask for a 100 times a day and get your phone aswered if you are lucky. According to the law they have only 20 work days to either repair or replace the device but they always tell you that law is not valid when the phone needs to be replaced even if you go there with a paper printed the law in your hands. Therefore they blame Samsung for holding them for waiting the new device and they add it could take a couple of months. So you find yourself either trying to find some high rank employee there to speed things up (because this is how things work in my country shame on us ) or threatining the guys by telling them you will be waiting just outside of the service senter where the street cameras are not present when their shift is over with a couple of guys with beysball bats..
One least used method is to use public press by writing to the right places, making complains to the right departments and gathering together with people who got this attitude from Samsung Turkey. Once we are crowded enough and it is about to come to the press then they start to remember they have to obey the law "suddenly"..
And I believe this topic could save us from using the first 2 methods.
Bir de "Turkiye" den once the olmaz
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