Ok Google not working after update

felipy2k

Senior Member
Mar 30, 2018
287
28
28
Mate 10 pro here, I just updated from 126 to 133 using FF ... and now Ok Google wont work on Voice Match menu, when i try to enable it, start load and give me the message that im not connect to internet.

anyone knows whats going on?
 

WobblyWibbly

New member
May 10, 2018
1
0
0
Mate 10 pro here, I just updated from 126 to 133 using FF ... and now Ok Google wont work on Voice Match menu, when i try to enable it, start load and give me the message that im not connect to internet.

anyone knows whats going on?
Same here, mate 10, but in my case option became disabled!
 

gonzo99

Senior Member
Jun 1, 2008
127
30
0
I had the same problem yesterday. I fixed it changing the language.
What did you change to/from?

I can get it to the point where it starts to select voice match by switching to another version of English (US rather than UK), but it then fails and greys out the option again. No sign of an update for us C782 users either - not even a firmware listed in the pipeline on Firmware Finder....
 

gammexane

Senior Member
Oct 1, 2010
159
1
0
What did you change to/from?

I can get it to the point where it starts to select voice match by switching to another version of English (US rather than UK), but it then fails and greys out the option again. No sign of an update for us C782 users either - not even a firmware listed in the pipeline on Firmware Finder....
Same happend to me. Once you change the language you need to go to settings --> appl --> google and delete the cache and memory. Return to google now and start over. Using English (US) it is working for me.
 

gonzo99

Senior Member
Jun 1, 2008
127
30
0
Same happend to me. Once you change the language you need to go to settings --> appl --> google and delete the cache and memory. Return to google now and start over. Using English (US) it is working for me.
That seems to have worked finally for me - so the firmware for UK only phones requires English US language and I have to listen to my phone talk to me in an American accent - hurrah!

Maybe Huawei will get round to fixing it in their next update in about October :mad:
 

gammexane

Senior Member
Oct 1, 2010
159
1
0
That seems to have worked finally for me - so the firmware for UK only phones requires English US language and I have to listen to my phone talk to me in an American accent - hurrah!

Maybe Huawei will get round to fixing it in their next update in about October :mad:
In fact, I think it is a google problem. I have already reported it.
And in my case, I am from Argentina, I live in Colombia and my phone speaks spanish (spain) so...
 

randombrick

Member
Oct 23, 2010
13
2
0
Anyone else still having this issue? On my Mate 10 Pro, I switched from English (Australia) to US, cleared catch and tried enabling Voice Match again. It got to the screen where it said You are already setup for voice match. When I click Continue, I get a blank screen and get redirected to the first page of voice match setup. By then, the option for Voice Match is again disabled.
 

felipy2k

Senior Member
Mar 30, 2018
287
28
28
Anyone else still having this issue? On my Mate 10 Pro, I switched from English (Australia) to US, cleared catch and tried enabling Voice Match again. It got to the screen where it said You are already setup for voice match. When I click Continue, I get a blank screen and get redirected to the first page of voice match setup. By then, the option for Voice Match is again disabled.
man ... from my experience, the fix is random! sometimes i do things that worked and sometimes the same thing dont work anymore... im pretty stable since my last problem! but did you try go in and out of beta program?
 

numbnutsuk

Senior Member
Mar 30, 2012
608
200
0
Google broke with 131 update for me tried everything but nothing worked.

I got the 132 update through firmware finder last night and it fixed ok Google from any screen and it also unlocks my phone. Language is set to English uk
 

randombrick

Member
Oct 23, 2010
13
2
0
Google broke with 131 update
I suspect the 139 update did that for me. Fairly certain that atleast with screen on Ok Google worked before. I have only had the phone a few days.

but did you try go in and out of beta program?
I am in the beta program but no luck. I managed to turn voice match on once after a combination of steps but it switched itself off again.
 

BobXda68

New member
Mar 26, 2018
3
0
0
Ok Google issue seems finally solved

I have the Asia Version of Mate 10 Pro dual sim (C636), finally after installing the latest OTA update yesterday (8.0.0.141), vocal command of Google assistant came back to normal after 3 months black out. Finally can be vocally activated from home screen without tapping the command; only the first time need to be activated manually to set up the voice command.
 

donetus

Senior Member
Dec 14, 2010
399
36
0
n3k0-ville
I have the Asia Version of Mate 10 Pro dual sim (C636), finally after installing the latest OTA update yesterday (8.0.0.141), vocal command of Google assistant came back to normal after 3 months black out. Finally can be vocally activated from home screen without tapping the command; only the first time need to be activated manually to set up the voice command.
it also works for the non-Pro, the phone responds but if you have the security features enabled, it'll still require you to unlock the phone.