well I honestly dont know where to start but here is the story on why I won't be getting another sony product regardless of playstation,camera etc
I purchase Xperia Z when it was quite new in the market around July 2013 . 7 Months after it launch I think well back then I really loved the phone alot given it being the first water proof phone it's something unique. My phone never gave me any issue until 1 week ago when I noticed
I experience something like this : http://talk.sonymobile.com/t5/Xperia-Z-ZL-ZR/Problem-with-xperia-z-calls/td-p/479577/page/2
so I decided to sent my phone for servicing to get it check on why is it facing such a issue ? so the phone was running stock firmware with everything working fine, expect the calls issues I mention and battery drainage, the customer service told me they have to sent my phone to the technician for a check regrading this issue as they cant debug it and they told me that the phone should be ready within 1 week . As the week past I decided to check if the phone was indeed serviced
http://www.sony.com.sg/section/repair
the job number that I was issued with appeared invalid ??? so I decided to call the service center to check whats wrong, apparently they told me that the phone was being repaired and they will get back to me.
so as a few days passed, I decided to check the job number again it appeared invalid, attempting to reach the service center took awhile. When I finally did get through the line I told them of the issue that the job number seems to be invalid, the person told me he will try to expedite the issue to their service center, received a call about 2 hours later stating that there was no reply from the service center and they will get back to me, so now this is where things got out of hand..
apparently I was on the way home from night shift the following day, when I received a call from one of their service centre stating that if anyone have called you regrading about my phone, I told them nope no one did at all and he told me the phone can be collected within 2 days time but I will have to pay $300 Dollars for a full motherboard replacement despite my phone is covered on warranty, The guy I spoke to insisted that there was some modification done to the phone and kept on asking if I did anything to the phone overall for the past 10 Minutes he kept asking me the same stuff over and over again this was rather a interrogation going on about my phone and told me that I have damaged my phone and the only way they have to do a full motherboard replacement which I will have to pay
after which he asked if the phone was ever messed with apparently the software is on locked down ? and the techinian cant do anything without a motherboard replacement
WTF I was using the phone just fine when I sent it to the service centre.
the guy told me that the technician detected some kind of modification being done to the phone, I told him that I did android development and that does not affected the phone he claims the application is 3rd party and because of that the phone needs a full motherboard replacement (again he repeated the same stuff again), He told me he will let his technician know about it and get back to me asap, so I waited no one called....
when I called the service centre and told them regrading the issue, they will get someone back to me, so I received a call and AGAIN the same old stuff was repeated stating that they received information that I claim the phone was modified and refused to listen to whatever I have to say... and I have requested to collect the phone without any repairs to be done to it why would anyone want to pay 300 Dollars for..
I found it strange that I was subsequently interrogated about my phone(apparently they are claiming I have damaged my own phone) , I had this phone close to 1 year + without any issues as the issue I claim earlier as part of wear and tear and It is something that is inevitable, they went on from hardware issue to software issue just to find something so I could be liability for the damage and have to pay for the full service charges.. I'm extremely disappointed over such behavior of a company
as of now my device is dead, and getting a new cell is going take time
I purchase Xperia Z when it was quite new in the market around July 2013 . 7 Months after it launch I think well back then I really loved the phone alot given it being the first water proof phone it's something unique. My phone never gave me any issue until 1 week ago when I noticed
I experience something like this : http://talk.sonymobile.com/t5/Xperia-Z-ZL-ZR/Problem-with-xperia-z-calls/td-p/479577/page/2
so I decided to sent my phone for servicing to get it check on why is it facing such a issue ? so the phone was running stock firmware with everything working fine, expect the calls issues I mention and battery drainage, the customer service told me they have to sent my phone to the technician for a check regrading this issue as they cant debug it and they told me that the phone should be ready within 1 week . As the week past I decided to check if the phone was indeed serviced
http://www.sony.com.sg/section/repair
the job number that I was issued with appeared invalid ??? so I decided to call the service center to check whats wrong, apparently they told me that the phone was being repaired and they will get back to me.
so as a few days passed, I decided to check the job number again it appeared invalid, attempting to reach the service center took awhile. When I finally did get through the line I told them of the issue that the job number seems to be invalid, the person told me he will try to expedite the issue to their service center, received a call about 2 hours later stating that there was no reply from the service center and they will get back to me, so now this is where things got out of hand..
apparently I was on the way home from night shift the following day, when I received a call from one of their service centre stating that if anyone have called you regrading about my phone, I told them nope no one did at all and he told me the phone can be collected within 2 days time but I will have to pay $300 Dollars for a full motherboard replacement despite my phone is covered on warranty, The guy I spoke to insisted that there was some modification done to the phone and kept on asking if I did anything to the phone overall for the past 10 Minutes he kept asking me the same stuff over and over again this was rather a interrogation going on about my phone and told me that I have damaged my phone and the only way they have to do a full motherboard replacement which I will have to pay
after which he asked if the phone was ever messed with apparently the software is on locked down ? and the techinian cant do anything without a motherboard replacement
WTF I was using the phone just fine when I sent it to the service centre.the guy told me that the technician detected some kind of modification being done to the phone, I told him that I did android development and that does not affected the phone he claims the application is 3rd party and because of that the phone needs a full motherboard replacement (again he repeated the same stuff again), He told me he will let his technician know about it and get back to me asap, so I waited no one called....
when I called the service centre and told them regrading the issue, they will get someone back to me, so I received a call and AGAIN the same old stuff was repeated stating that they received information that I claim the phone was modified and refused to listen to whatever I have to say... and I have requested to collect the phone without any repairs to be done to it why would anyone want to pay 300 Dollars for..
I found it strange that I was subsequently interrogated about my phone(apparently they are claiming I have damaged my own phone) , I had this phone close to 1 year + without any issues as the issue I claim earlier as part of wear and tear and It is something that is inevitable, they went on from hardware issue to software issue just to find something so I could be liability for the damage and have to pay for the full service charges.. I'm extremely disappointed over such behavior of a company
as of now my device is dead, and getting a new cell is going take time
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