Today they answered and told me to perform a soft reset (power button and volume down for 7 seconds) even I wrote them about wiping cache and repairing apps in recovery ?!? The other suggestion was to perform a remote check. So as alleays just concentrated incompetence over there :-(
Great to hear that... would root my phone too later after back from home... Thanks for your post.
Same with DBT (carrier free German).
Haha. I think they lump together EUX by including small number of phones from different European markets which are not operator-sold, i.e., EUX are sim-free phones from various countries and that have the same radio/ hardware. Just a guess.