Question OnePlus 10 Pro Charging and Screen Display Issue (always on display)

[meliorus]

Hello XDA Community,

I'm seeking assistance with a peculiar problem I've been encountering with my OnePlus 10 Pro.

The issue manifests as a persistent black clock display whenever the phone is locked. This display seems to prevent the screen from turning off as it should when the device is not in use. This not only affects the phone's battery life but also my overall user experience.

Additionally, I've observed a concerning correlation between this black clock screen and the device's charging speed. When the black clock screen is active, my OnePlus 10 Pro doesn't seem to charge at the speed I've come to expect from this device. This is particularly problematic as I rely heavily on the phone's acclaimed quick charging feature.

Has anyone else encountered this issue or can offer any advice? I would greatly appreciate any insights or potential solutions.

This screen is probably "ambient display" but on screen option I have disabled this in Wallpapers & style and always-on display is disabled.

Thank you in advance for your help.

 

[dladz]

I have had this with the fingerprint button showing after the screen is off, I got around it by turning it on then rebooting and retesting then changing the feature to off and then rebooting then testing again...

The problem occured after a firmware update, so if you've changed region or performed an update then that may be why.

Definitely something that shouldn't be happening.

I don't have "wise charging" turned on or wireless charging, or any kind of AOD feature, cycling and rebooting between each change should help, least it did for me.

 

[meliorus]

I google this case and this can be ambient display by google but I dont have any option to disable it

 

[dladz]

I google this case and this can be ambient display by google but I dont have any option to disable it

Again, just cycle AOD to on then reboot.. then turn it off then reboot.

Then retest.

It simply shouldn't be on at all, so did you update recently?

 

[meliorus]

Again, just cycle AOD to on then reboot.. then turn it off then reboot.

Then retest.

It simply shouldn't be on at all, so did you update recently?

I try this but this not working.... Someone in internet communities notify about this is latest update bug...
One plus is sux ...

 

[dladz]

I try this but this not working.... Someone in internet communities notify about this is latest update bug...
One plus is sux ...

Weird, I don't have it.

Factory wipe if needed...should work.