OnePlus 5 Delivery/Shipping Status Thread

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deucalion0

Senior Member
Feb 17, 2015
79
18
For those who are worried. I waited 40 minutes for a live chat, and the 1+ team assures me (us) that we'll get our phone on the delivery date, despite the delay on the dispatch date.
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I SPOKE TO DHL AND ONE PLUS, AND HERE IS WHAT'S GOING ON

- The phone is processing until OP asks DHL to pick up the package.
- When that happens, the package number is generated, and the status goes to 'Shipped out' in the One plus order system. This is NOT an accurate status!
- The package resides with OP until DHL picks it up. Status with OP will never change before you have the package at your doorstep.
- When DHL picks up the package from OP, the tracking log on DHL shows an entry (until then the DHL tracking log is empty because DHL has not laid hands on the package yet, they have only been advised that it's there for pickup).
- Once picked up, DHL is in control of the package, and their estimated delivery date is the most accurate timestamp you got.
- The DHL tracking system is where you can follow the exact movement now


Tips

- Sign up for sms or mail advertising from DHL on various changes (customs, delivery, switching etc). It's done from the tracking page.
- Someone at your address (does not have to be you) must receive the package, BE HOME!
- If you are unable, delivery instructions can be given to DHL for the package. Follow the instructions on the sms or mail messages. Options are drop off at your door, or possibly to have it put in a nearby drop off point. Or having it retried for delivery. Call your local DHL office and ask.


I am not sure why some properties wait longer than other, this does not seem to be related to PayPal vs credit card payment, or to the different configuration of the purchase (phone model, chosen extra bundles etc). It could be though, only One Plus knows.

Good evening everyone, my phone is in Poland, in DHL transit :fingers-crossed:

Kind Regards
TwinAdk


Sent from my NEM-L21 using XDA Labs

Good man, Thank you for sharing that information! It aligns perfectly with my experience so far.
 

yubimusubi

Senior Member
Mar 25, 2011
120
27
I followed the process below and found that a Shipping label was created with a ship date of 6/22 and coming from California. Scheduled delivery date of 6/26. Had hoped to get it tomorrow to play with it over the weekend. Now I can just enjoy the weekend outside rather than on the phone.

This worked for me:

Head to fedEx.Com.
Create an account.
Log into the DeliveryManager.
it will show up all packages sent to your address, no need for tracking ##. You will see it the moment FedEx gets electronic notification ( ahead of package delivery).

This is the same for me. I am in Florida and ordered minutes after the livestream. Hoping it gets updated to overnight delivery...


For those doubters who say a package can't make it across the country overnight, I've seen it happen before - it's just way more expensive. Maybe OP will decide it's worth it to keep its customers happy ;)
 
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FUEL_13

Member
Jan 16, 2008
24
7
Seems like the batch going out today already did, mine is still processing, so I'm guessing it will not go out till tomorrow. Contacted support, and they said don't worry, it is coming and you wont have to wait a week. At this point, if it doesn't go out today, I will wait a week.
 

Me Gusta

Senior Member
Mar 22, 2013
1,156
448
My order status showed Processing till this morning, but at noon i got a text by DHL stating my phone will be delivered tomorrow 12.00. Guess the OP site is not always accurate atm.

Ayy, same here. I'm also in the Netherlands. Site has finally updated to Shipping. No textmessage from DHL yet though.
 

caki25

Senior Member
Oct 16, 2008
396
98
Kosice
seems like tomorrow is going to be a happy day for a lot of people here ... :) good :) my unit is also getting closer each minute, hope I can get my hands on it before work :D
 

minieod

Senior Member
Jun 24, 2010
1,974
528
San Diego, CA
This is the same for me. I am in Florida and ordered minutes after the livestream. Hoping it gets updated to overnight delivery...


For those doubters who say a package can't make it across the country overnight, I've seen it happen before - it's just way more expensive. Maybe OP will decide it's worth it to keep its customers happy ;)

same for me...sucks because i live an hour from city of industry...and im actually traveling through it saturday morning, so i could essentially just pick it up

oh well, ill have it monday
 

dasti555

Senior Member
Jun 3, 2013
667
91
wut ? Really ?
F*ck, mine still "Processing", fear the more than one week delay now.
It was pretty sure OnePlus couldn't treat all demands.

Yes I'm going to vacation .. unfortunately not from home .. so i could make some epic photos with "Dual Camera Clearer Photos" but too bad it arrive tomorrow and I won't be home :| I ordered also Welcome Bundle but I don't really need that Bullets V2 and also I would be more thankfull for another charger + cable than only cable :/
 

auntyvirus

Member
Jun 21, 2017
14
7
H2OWC
For those doubters who say a package can't make it across the country overnight, I've seen it happen before - it's just way more expensive. Maybe OP will decide it's worth it to keep its customers happy ;)
FedEx has been doing overnight deliveries between major US/Canada cities for several decades. Back in the 1980s we shipped software (on magnetic tape) that way routinely. FedEx even guaranteed delivery by 10am the next day or they'd refund the shipping charges. They could afford to do that because even then their reliability was very high. Overnight delivery seemed like magic back then. Today it's something one should take for granted from a flagship phone maker.
 
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  • 4
    . Does anyone know of a way to check DHL for a package by address, no tracking number?

    You can use your OnePlus order number (OPS0367XXXXXXXXXXXXXXX) on this page:

    http://www.dhl.com/en/hidden/compon.../dhl_de_tracking/de/senderreferenz_dhlde.html

    Put your order number into the reference field and set the first date to the 21st (but maybe also try the 22nd). This worked for my delivery to Germany.
    3
    The cases are back in stock on the website btw

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    Moderator Warning,

    Thread cleaned, back on topic.
    3
    Chat started on 22 Jun 2017, 10:17 AM (GMT+0)
    (10:17:21) *** XXXXX XXXXX joined the chat ***
    (10:17:21) XXXXX XXXXX: Hi, I ordered OP5 128GB 5min after press conference. I got info about shiping yesterday, but it's still processin and it's already 22nd. Is it still arraving tommorow? It was supposed to be "get it before everyone else" but here in Poland many people already own one from Berlin.... So so so. My Shiping is "PriorityGB", I also took early bundle with accesories. My number is Order Number: OPS0264327817062XXXXXX
    (10:17:28) Customer Service: Thanks for contacting OnePlus Customer Support, please wait a moment while our agents attend to you.
    (10:18:23) Customer Service: Hey there! sorry to keep you waiting but it looks like all of our chat agents are busy at the moment. We thank you for your patience and we'll be right with you as soon as the next agent is available.
    (10:23:22) XXXXX XXXXX: hmm
    (10:37:09) *** Honey joined the chat ***
    (10:37:23) Honey: Hi Bartosz.
    (10:37:32) Honey: Sorry to keep you waiting, .This is Honey from OnePlus Customer. I'd be happy to help.
    (10:37:32) XXXXX XXXXX: Hi
    (10:37:50) Honey: I understand that you want to know the status of your order. Let me find that out for you.
    (10:39:12) XXXXX XXXXX: Also, on the sidenote - what was the deciding factor for the shiping time. Ordering time or destination?
    (10:39:39) XXXXX XXXXX: There are some people from PL which will get their devices today, and they ordered long time after I did
    (10:39:58) XXXXX XXXXX: Or this is because I ordered the bundle aswell?
    (10:40:30) Honey: Thank you for that question, Bartosz. About that, yes that would maybe the factor why your order is still processing. But you can be assured that your order has already been processed.
    (10:41:33) XXXXX XXXXX: Than why there haven't been update on the website where my order is shown hmm..
    (10:43:16) Honey: Probably, Bartosz. Upon checking your order, it seems that your order is still processing. This means that your order is still in process in our warehouse. I understand that you want to have your phone as soon as possible. Once your order will be completed, our ware house team will hand over your device to its courier which is DHL.
    (10:46:16) XXXXX XXXXX: Will this happen today?
    (10:47:44) XXXXX XXXXX: Also - can you tell me if accecosrry bundles are in Poland? As I'm in north part of Poland, and shipment is saying PriorityGB, that this mean GreatBritain?
    (10:47:52) Honey: About that, Bartosz. Once your order will be completed, they will hand it over to the courier. I'm afraid that this will not happen today. I hope you understand.
    (10:48:11) XXXXX XXXXX: Maybe this could be forwarded for Polish wearhouse
    (10:48:35) XXXXX XXXXX: I already sold my device, Im not without the phone at all.
    (10:49:08) XXXXX XXXXX: On the website there was stated clearly "1-3days air delivery"
    (10:49:35) XXXXX XXXXX: *I am without the phone*
    (10:49:59) XXXXX XXXXX: So by the all signs you mean it will dispatch on Friday, with a deliver on Monday than?
    (10:50:05) Honey: I understand that you want us to forward this to our Polish Warehouse. However, I am afraid that we don't have an option for that. But, you can be assured that your order has already been processed. I hope you understand.
    (10:50:07) XXXXX XXXXX: or will it be even later than that
    (10:51:26) Honey: Once our system updated the status to "Complete" your order will be handed to its courier. I hope you understand.
    (10:52:02) XXXXX XXXXX: You've already told me twice that : It was already processed" and twice that "it is still processing"...
    (10:52:11) XXXXX XXXXX: read through your answers please.
    (10:55:09) Honey: Yes, Bartosz. What I meant that, your order is now being processed. I hope you understand.
    (10:55:35) XXXXX XXXXX: Sadly I do.
    (10:56:08) XXXXX XXXXX: Well it seems both of us we can't do anything just wait.
    (10:56:36) Honey: I understand your part, Bartosz. If I were in your shoe I would feel the same way. However, this is something we don't have control of. I hope you understand.
    (10:56:45) Honey: Yes, Bartosz.
    (10:56:48) XXXXX XXXXX: I hope my sad face will turn into smile once I get it on Monday.. I hope no later.
    (10:57:37) XXXXX XXXXX: Esspecially that I could go to Berlin to get one with a train in like 5-6h
    (10:57:45) XXXXX XXXXX: and have it already in my hands.
    (10:57:56) XXXXX XXXXX: ok, thanks for your help.
    (10:58:59) Honey: Hopefully, Bartosz :)
    (10:59:04) Honey: Thank you for confirming.
    (10:59:10) Honey: An automatic survey will pop-up on your window when you click the "Option > End this Chat" button on the lower left corner of the chat screen. It is just a 1 question survey that will let you rate me and the service I have provided to you today. We appreciate your feedback. Thank you and Never Settle. You may now close the chat box. Have a great day ahead! Bye for now.
    (10:59:13) *** Honey left the chat ***
    (10:59:16) *** XXXXX XXXXX has rated the chat Good ***
    (10:59:16) *** XXXXX XXXXX has commented: Hoeny tried her best to tell me something I wouldn't like. I don't blame her, she just does that hard work of hearing mad people and trying to convince them that not getting your phone on time, isn't acctually the end of times. ***
    (10:59:18) *** XXXXX XXXXX left the chat ***
    3
    USA, PA.. Delivered today. I ordered 2 of them. And I'm not even home to get them..
    fake. updated delivery date April 10th. good try dude
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