OnePlus 5 Delivery/Shipping Status Thread

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zwhohebe

Member
Jun 23, 2017
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Nope still nothing in FedEx delivery manager besides other packages I ordered.

EDIT: I had something to do so I couldn't follow up earlier, but I have connected again with support and they were able to get me a tracking number. It still does not show up on my FedEx Manager but it also has not shipped yet. Now showing delivery on the 27th...

Q3R88bp.png

Youre in WA and Im in MA yet our delivery ETA is the same from the same city of industry... this is a conspiracy i tell ya.

---------- Post added at 01:13 AM ---------- Previous post was at 01:09 AM ----------

Have you never ordered anything from Amazon? Most retail companies don't charge until they actually ship.

That makes sense of course however, the charge went through on the 22nd, yet its shipping today. Heres a concept, how about processing the payment on the day it was ordered? Listen, all in all this is only a phone, but my first experience with 1+ and its not their first rodeo. They need better communication or transparency.
 
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mick454

Member
Sep 17, 2010
18
2
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Same here. Super disappointing. Only thing that really stuck out to me is looking at my checking account, the actual money was not withdrawn until yesterday the 22nd even though I ordered straight after the "show". on the 20th. I can see this being done purposefully regardless of their 2 day shipping promise to stagger demand. They did us dirty...

No I don't think. They withdrawn my account 2 days ago and my order is not shipped yet

---------- Post added at 01:32 AM ---------- Previous post was at 01:21 AM ----------

Youre in WA and Im in MA yet our delivery ETA is the same from the same city of industry... this is a conspiracy i tell ya.

---------- Post added at 01:13 AM ---------- Previous post was at 01:09 AM ----------



That makes sense of course however, the charge went through on the 22nd, yet its shipping today. Heres a concept, how about processing the payment on the day it was ordered? Listen, all in all this is only a phone, but my first experience with 1+ and its not their first rodeo. They need better communication or transparency.

Yeah you're right. Worse than a poor communication, they lied to me at 3 times, telling I'll receive my order later the 06/26...
So, to withdraw my bank account they're fast, but for ship my order it's another story
 

martinezma99

Senior Member
Nov 8, 2012
887
232
0
Charleston, SC
Same here. Super disappointing. Only thing that really stuck out to me is looking at my checking account, the actual money was not withdrawn until yesterday the 22nd even though I ordered straight after the "show". on the 20th. I can see this being done purposefully regardless of their 2 day shipping promise to stagger demand. They did us dirty...
Money taken out of my account on June 20th and still no phone. ?

Sent from my Pixel XL using XDA-Developers Legacy app
 
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nadejo

Senior Member
Jun 28, 2010
2,419
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update Processed at LEIPZIG - GERMANY 03:31
its about to start heading to the final dhl station nearby :) and ill pick it up.
 

L22EEW

Senior Member
Mar 13, 2008
1,132
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Wales
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Update:

Order date: Jun 21, 2017 03:54:40 AM
Attempted to cancel order: Jun 21, 2017 08:30 PM (via chat, plus via the cancel button)

-----------------------------

Estimated despatch: 23.06.17
Has it been despatch? No
Still showing as processing.
Today's date: 24.06.17

Exactly 3 days ago I tried to cancel order, but was advised "order has been processed to warehouse" surely my order ain't sitting in a warehouse for 3 days???

Capture6.JPG
 
Last edited:

DesertVelo

Senior Member
Jan 21, 2011
392
162
73
Did you have updates from FedEx? Mine is just showing left FedEx facility in CA since 7pm yesterday. Also showing estimated delivery on 6/26
I signed up for FedEx updates so I was being notified by FedEx and OnePlus. I do have to say OnePlus sent me an email when the device was out for delivery and when it arrived. They received the feed from FedEx.

Sent from the singletrack...
 
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OcazPrime

Senior Member
Mar 30, 2016
449
108
43
quite annoying that I didnt receive my device today, i thought id get to mess around with my OP5 today rather than wait until next monday when i have lots of stuff to do. Gonna have to use my 3t that day i suppose. Was hoping id have my 5 set up by then and have it broken in and gotten a good bearing on how well it handles my apps.
 

Flint2

Senior Member
Jun 6, 2012
777
870
133
Buenos Aires
Update Order status Shipped Out
USA 128Gb purchased just after first batch sold out.
Original estimated dispatch date 26/6
Estimated delivery date 30/6

Shipping method standard (I thought priority was not free)

New level of trolling, now clicking on Tracking button, even if tracking number displayed, message is 'No tracking info is available at the moment.
We are awaiting for tracking info from carrier. Please check later.'
Of course entering the number in USPS site give no result
 

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Tweezydak1d

Senior Member
May 6, 2009
642
86
0
Sacramento, CA
Sooooo I ordered my phone right after the keynote then later in the day I ordered a car charger and cord. Well long story short some how my accessories were shipped with the shipping label my phone was supposed to be shipped with. No idea were my phone is.
 

nadejo

Senior Member
Jun 28, 2010
2,419
1,274
193
it seems im getting my device today. as the distance from my hometown to leipzig is the same as the distance from leipzig to poznan poland.
the ride from poznan to leipzig took 3 and a half hours.
it got processed in leipzig at 3:30 am so i think it should arrive at 7:00 at the local dhl station. so it might ship today as here in germany it seems dhl is shipping on saturday aswell.
 

KamilKiri

Senior Member
Mar 25, 2012
116
27
0
@nadejo - Where are you from? The same for me, processed in Leipzig at 3:30 but the thing is I'm living in Cracow-Poland and the another thing is that we have weekend so DHL not working as on normal day. ;)
 

nadejo

Senior Member
Jun 28, 2010
2,419
1,274
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@nadejo - Where are you from? The same for me, processed in Leipzig at 3:30 but the thing is I'm living in Cracow-Poland and the another thing is that we have weekend so DHL not working as on normal day. ;)

they are shipping but only till 4pm. im from stuttgart germany my phone came from poland. i dont understand how they could mess this up. why they didnt ship you a device from poland in first place. and why do we have the same date of arrival. it would be so stupid if your phone came from poland to leipzig. maybe the truck forgot to drop it at your local dhl spot. i dont understand this whole mess. it doesnt make any sense to me.
my last hope is that there is no other station my device will process other than my local dhl station. and at 9 am it should be on its way to my door
 

nadejo

Senior Member
Jun 28, 2010
2,419
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update: just called dhl, they said it gotta get trough customs in leipzig. And there is no way it will ship today. nvm
 

kboya

Senior Member
Apr 25, 2010
640
112
0
For those waiting in the UK, my "held" shipment waiting in the East Midlands had been processed and left the facility around 0500 this morning
 

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  • 4
    . Does anyone know of a way to check DHL for a package by address, no tracking number?

    You can use your OnePlus order number (OPS0367XXXXXXXXXXXXXXX) on this page:

    http://www.dhl.com/en/hidden/compon.../dhl_de_tracking/de/senderreferenz_dhlde.html

    Put your order number into the reference field and set the first date to the 21st (but maybe also try the 22nd). This worked for my delivery to Germany.
    3
    The cases are back in stock on the website btw

    Sent from my HTC 10 using XDA Labs
    3
    Moderator Warning,

    Thread cleaned, back on topic.
    3
    Chat started on 22 Jun 2017, 10:17 AM (GMT+0)
    (10:17:21) *** XXXXX XXXXX joined the chat ***
    (10:17:21) XXXXX XXXXX: Hi, I ordered OP5 128GB 5min after press conference. I got info about shiping yesterday, but it's still processin and it's already 22nd. Is it still arraving tommorow? It was supposed to be "get it before everyone else" but here in Poland many people already own one from Berlin.... So so so. My Shiping is "PriorityGB", I also took early bundle with accesories. My number is Order Number: OPS0264327817062XXXXXX
    (10:17:28) Customer Service: Thanks for contacting OnePlus Customer Support, please wait a moment while our agents attend to you.
    (10:18:23) Customer Service: Hey there! sorry to keep you waiting but it looks like all of our chat agents are busy at the moment. We thank you for your patience and we'll be right with you as soon as the next agent is available.
    (10:23:22) XXXXX XXXXX: hmm
    (10:37:09) *** Honey joined the chat ***
    (10:37:23) Honey: Hi Bartosz.
    (10:37:32) Honey: Sorry to keep you waiting, .This is Honey from OnePlus Customer. I'd be happy to help.
    (10:37:32) XXXXX XXXXX: Hi
    (10:37:50) Honey: I understand that you want to know the status of your order. Let me find that out for you.
    (10:39:12) XXXXX XXXXX: Also, on the sidenote - what was the deciding factor for the shiping time. Ordering time or destination?
    (10:39:39) XXXXX XXXXX: There are some people from PL which will get their devices today, and they ordered long time after I did
    (10:39:58) XXXXX XXXXX: Or this is because I ordered the bundle aswell?
    (10:40:30) Honey: Thank you for that question, Bartosz. About that, yes that would maybe the factor why your order is still processing. But you can be assured that your order has already been processed.
    (10:41:33) XXXXX XXXXX: Than why there haven't been update on the website where my order is shown hmm..
    (10:43:16) Honey: Probably, Bartosz. Upon checking your order, it seems that your order is still processing. This means that your order is still in process in our warehouse. I understand that you want to have your phone as soon as possible. Once your order will be completed, our ware house team will hand over your device to its courier which is DHL.
    (10:46:16) XXXXX XXXXX: Will this happen today?
    (10:47:44) XXXXX XXXXX: Also - can you tell me if accecosrry bundles are in Poland? As I'm in north part of Poland, and shipment is saying PriorityGB, that this mean GreatBritain?
    (10:47:52) Honey: About that, Bartosz. Once your order will be completed, they will hand it over to the courier. I'm afraid that this will not happen today. I hope you understand.
    (10:48:11) XXXXX XXXXX: Maybe this could be forwarded for Polish wearhouse
    (10:48:35) XXXXX XXXXX: I already sold my device, Im not without the phone at all.
    (10:49:08) XXXXX XXXXX: On the website there was stated clearly "1-3days air delivery"
    (10:49:35) XXXXX XXXXX: *I am without the phone*
    (10:49:59) XXXXX XXXXX: So by the all signs you mean it will dispatch on Friday, with a deliver on Monday than?
    (10:50:05) Honey: I understand that you want us to forward this to our Polish Warehouse. However, I am afraid that we don't have an option for that. But, you can be assured that your order has already been processed. I hope you understand.
    (10:50:07) XXXXX XXXXX: or will it be even later than that
    (10:51:26) Honey: Once our system updated the status to "Complete" your order will be handed to its courier. I hope you understand.
    (10:52:02) XXXXX XXXXX: You've already told me twice that : It was already processed" and twice that "it is still processing"...
    (10:52:11) XXXXX XXXXX: read through your answers please.
    (10:55:09) Honey: Yes, Bartosz. What I meant that, your order is now being processed. I hope you understand.
    (10:55:35) XXXXX XXXXX: Sadly I do.
    (10:56:08) XXXXX XXXXX: Well it seems both of us we can't do anything just wait.
    (10:56:36) Honey: I understand your part, Bartosz. If I were in your shoe I would feel the same way. However, this is something we don't have control of. I hope you understand.
    (10:56:45) Honey: Yes, Bartosz.
    (10:56:48) XXXXX XXXXX: I hope my sad face will turn into smile once I get it on Monday.. I hope no later.
    (10:57:37) XXXXX XXXXX: Esspecially that I could go to Berlin to get one with a train in like 5-6h
    (10:57:45) XXXXX XXXXX: and have it already in my hands.
    (10:57:56) XXXXX XXXXX: ok, thanks for your help.
    (10:58:59) Honey: Hopefully, Bartosz :)
    (10:59:04) Honey: Thank you for confirming.
    (10:59:10) Honey: An automatic survey will pop-up on your window when you click the "Option > End this Chat" button on the lower left corner of the chat screen. It is just a 1 question survey that will let you rate me and the service I have provided to you today. We appreciate your feedback. Thank you and Never Settle. You may now close the chat box. Have a great day ahead! Bye for now.
    (10:59:13) *** Honey left the chat ***
    (10:59:16) *** XXXXX XXXXX has rated the chat Good ***
    (10:59:16) *** XXXXX XXXXX has commented: Hoeny tried her best to tell me something I wouldn't like. I don't blame her, she just does that hard work of hearing mad people and trying to convince them that not getting your phone on time, isn't acctually the end of times. ***
    (10:59:18) *** XXXXX XXXXX left the chat ***
    3
    USA, PA.. Delivered today. I ordered 2 of them. And I'm not even home to get them..
    fake. updated delivery date April 10th. good try dude
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