OnePlus 5 Delivery/Shipping Status Thread

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Senior Member
Aug 5, 2012
Reston, VA
Did everyone with their phone delayed get a $5 coupon? How do you get that? I didn't and mine's delayed too, just asking so that I could at least get something out of it.

Nevermind: Found the email.
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Senior Member
Dec 29, 2013
I am in the same situation as most of you. Ordered right after the keynote. Estimated delivery Friday and now delayed for 1! Business day.
Why are you all so frustrated? It is just 1! Day. Yes it would be nice to have had it this weekend but come on guys. It is not the end of the world.
Ordered coffee beans on Friday. Normally I get them on Saturday then, but now delayed and guess what? This morning no more beans at home so no coffee.
I really was more frustrated by that.... ;)
But even that is not very troubling.
It is just a 1st world problem. You have got a luxury problem if you can afford to be so pissed about a delay of one day!

I know that 1-2 days delayed isnt the end of the world, but I have to drive 3-4 hours to another country to go and get the phone since OnePlus dont deliver to where I live, so I rather wanna know the exact time when I will revive the package so I can plan my trip accordingly. The drive with tolls and fuel cost too much just that alone, so I cant have a failed trip either.


Senior Member
Mar 13, 2008
So were now into day 3 passed estimated despatch date now, this is getting a little beyond a joke!



Senior Member
Dec 29, 2013
Yours hasn't been despatched either?

Mine has been dispatch, but if you look on the picture below, you see that nothing has happened the last 4 days.

Edit. Just called DHL, they have not even recived the package from Oneplus, they told that if they would have gotten it, I was supposed to get it on last Friday 23 June. NOW im getting pissed.


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Senior Member
YES, finally it will arrive at my local UPS today around 3:30pm, so i arranged pick-up instead of waiting for tomorrow's delivery.
If OnePlus had shipped it on the estimated shipping date (22 June) i would have got it Friday afternoon.
All's well that ends well, i guess. :D


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Jun 26, 2017
Hi everyone,
I'm new to these forums, but have decided to switch from iOS to Android. I ordered my OP5 with excitement and with a little apprehension. I too ordered straight after launch on 20th June, for priority delivery to U.K. Still waiting for delivery and feeling bit disappointed really. Just hope this phone is worth the wait?


Senior Member
Jul 20, 2012
I am getting my phone within next few hours as its out for delivery (estimate delivery was 23.06.2017.):


Monday, June 26, 2017 Location Time Piece
9 With delivery courier RIGA - LATVIA 11:50
1 Piece
8 Arrived at Sort Facility RIGA - LATVIA RIGA - LATVIA 10:58
1 Piece

Saturday, June 24, 2017 Location Time Piece
7 Departed Facility in LEIPZIG - GERMANY LEIPZIG - GERMANY 10:29
1 Piece
1 Piece

Friday, June 23, 2017 Location Time Piece
5 Arrived at Sort Facility LEIPZIG - GERMANY LEIPZIG - GERMANY 22:27
1 Piece
4 Departed Facility in SZCZECIN - POLAND SZCZECIN - POLAND 17:31
1 Piece
1 Piece
2 Arrived at Sort Facility SZCZECIN - POLAND SZCZECIN - POLAND 16:19
1 Piece
1 Shipment information received SZCZECIN - POLAND 09:11 QUOTE]

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  • 4
    . Does anyone know of a way to check DHL for a package by address, no tracking number?

    You can use your OnePlus order number (OPS0367XXXXXXXXXXXXXXX) on this page:

    Put your order number into the reference field and set the first date to the 21st (but maybe also try the 22nd). This worked for my delivery to Germany.
    The cases are back in stock on the website btw

    Sent from my HTC 10 using XDA Labs
    Moderator Warning,

    Thread cleaned, back on topic.
    Chat started on 22 Jun 2017, 10:17 AM (GMT+0)
    (10:17:21) *** XXXXX XXXXX joined the chat ***
    (10:17:21) XXXXX XXXXX: Hi, I ordered OP5 128GB 5min after press conference. I got info about shiping yesterday, but it's still processin and it's already 22nd. Is it still arraving tommorow? It was supposed to be "get it before everyone else" but here in Poland many people already own one from Berlin.... So so so. My Shiping is "PriorityGB", I also took early bundle with accesories. My number is Order Number: OPS0264327817062XXXXXX
    (10:17:28) Customer Service: Thanks for contacting OnePlus Customer Support, please wait a moment while our agents attend to you.
    (10:18:23) Customer Service: Hey there! sorry to keep you waiting but it looks like all of our chat agents are busy at the moment. We thank you for your patience and we'll be right with you as soon as the next agent is available.
    (10:23:22) XXXXX XXXXX: hmm
    (10:37:09) *** Honey joined the chat ***
    (10:37:23) Honey: Hi Bartosz.
    (10:37:32) Honey: Sorry to keep you waiting, .This is Honey from OnePlus Customer. I'd be happy to help.
    (10:37:32) XXXXX XXXXX: Hi
    (10:37:50) Honey: I understand that you want to know the status of your order. Let me find that out for you.
    (10:39:12) XXXXX XXXXX: Also, on the sidenote - what was the deciding factor for the shiping time. Ordering time or destination?
    (10:39:39) XXXXX XXXXX: There are some people from PL which will get their devices today, and they ordered long time after I did
    (10:39:58) XXXXX XXXXX: Or this is because I ordered the bundle aswell?
    (10:40:30) Honey: Thank you for that question, Bartosz. About that, yes that would maybe the factor why your order is still processing. But you can be assured that your order has already been processed.
    (10:41:33) XXXXX XXXXX: Than why there haven't been update on the website where my order is shown hmm..
    (10:43:16) Honey: Probably, Bartosz. Upon checking your order, it seems that your order is still processing. This means that your order is still in process in our warehouse. I understand that you want to have your phone as soon as possible. Once your order will be completed, our ware house team will hand over your device to its courier which is DHL.
    (10:46:16) XXXXX XXXXX: Will this happen today?
    (10:47:44) XXXXX XXXXX: Also - can you tell me if accecosrry bundles are in Poland? As I'm in north part of Poland, and shipment is saying PriorityGB, that this mean GreatBritain?
    (10:47:52) Honey: About that, Bartosz. Once your order will be completed, they will hand it over to the courier. I'm afraid that this will not happen today. I hope you understand.
    (10:48:11) XXXXX XXXXX: Maybe this could be forwarded for Polish wearhouse
    (10:48:35) XXXXX XXXXX: I already sold my device, Im not without the phone at all.
    (10:49:08) XXXXX XXXXX: On the website there was stated clearly "1-3days air delivery"
    (10:49:35) XXXXX XXXXX: *I am without the phone*
    (10:49:59) XXXXX XXXXX: So by the all signs you mean it will dispatch on Friday, with a deliver on Monday than?
    (10:50:05) Honey: I understand that you want us to forward this to our Polish Warehouse. However, I am afraid that we don't have an option for that. But, you can be assured that your order has already been processed. I hope you understand.
    (10:50:07) XXXXX XXXXX: or will it be even later than that
    (10:51:26) Honey: Once our system updated the status to "Complete" your order will be handed to its courier. I hope you understand.
    (10:52:02) XXXXX XXXXX: You've already told me twice that : It was already processed" and twice that "it is still processing"...
    (10:52:11) XXXXX XXXXX: read through your answers please.
    (10:55:09) Honey: Yes, Bartosz. What I meant that, your order is now being processed. I hope you understand.
    (10:55:35) XXXXX XXXXX: Sadly I do.
    (10:56:08) XXXXX XXXXX: Well it seems both of us we can't do anything just wait.
    (10:56:36) Honey: I understand your part, Bartosz. If I were in your shoe I would feel the same way. However, this is something we don't have control of. I hope you understand.
    (10:56:45) Honey: Yes, Bartosz.
    (10:56:48) XXXXX XXXXX: I hope my sad face will turn into smile once I get it on Monday.. I hope no later.
    (10:57:37) XXXXX XXXXX: Esspecially that I could go to Berlin to get one with a train in like 5-6h
    (10:57:45) XXXXX XXXXX: and have it already in my hands.
    (10:57:56) XXXXX XXXXX: ok, thanks for your help.
    (10:58:59) Honey: Hopefully, Bartosz :)
    (10:59:04) Honey: Thank you for confirming.
    (10:59:10) Honey: An automatic survey will pop-up on your window when you click the "Option > End this Chat" button on the lower left corner of the chat screen. It is just a 1 question survey that will let you rate me and the service I have provided to you today. We appreciate your feedback. Thank you and Never Settle. You may now close the chat box. Have a great day ahead! Bye for now.
    (10:59:13) *** Honey left the chat ***
    (10:59:16) *** XXXXX XXXXX has rated the chat Good ***
    (10:59:16) *** XXXXX XXXXX has commented: Hoeny tried her best to tell me something I wouldn't like. I don't blame her, she just does that hard work of hearing mad people and trying to convince them that not getting your phone on time, isn't acctually the end of times. ***
    (10:59:18) *** XXXXX XXXXX left the chat ***
    USA, PA.. Delivered today. I ordered 2 of them. And I'm not even home to get them..
    fake. updated delivery date April 10th. good try dude
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